Windows 7: BSOD on newly built computer

greg2point0 · 12 Oct 2012

My computer has been getting the BSOD with normal use. It's a brand new computer that I assembled myself. The only parts that aren't new are the three internal hard drives, which were salvaged from an older machine. Appreciate any help, thanks in advance!

**Arc** · 12 Oct 2012

Welcome aboard.

Your crash dump says: STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTIONwithUsual causes: System service, Device driver, graphics driver, memory.

An investigation into the dump reveals

Code:

fffff880`026fa6c8  fffff880`0f0b6fdcUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0x4dfdc

igdkmd64.sys is Intel Graphics driver. You try to update it from Download Center.

Also Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Let us know the results.

greg2point0 · 17 Oct 2012

So far I haven't had any further BSOD, so hopefully that fixed it. Thanks for the help!

**Arc** · 17 Oct 2012

You are welcome

Nice to know that it is running problem free now!

Windows 7: BSOD on newly built computer

BSOD on newly built computer problems?