BSOD on newly built computer


  1. Posts : 5
    Windows 7 Professional 64bit
       #1

    BSOD on newly built computer


    My computer has been getting the BSOD with normal use. It's a brand new computer that I assembled myself. The only parts that aren't new are the three internal hard drives, which were salvaged from an older machine. Appreciate any help, thanks in advance!
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard.

    Your crash dump says: STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTIONwithUsual causes: System service, Device driver, graphics driver, memory.

    An investigation into the dump reveals
    Code:
    fffff880`026fa6c8  fffff880`0f0b6fdcUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x4dfdc
    igdkmd64.sys is Intel Graphics driver. You try to update it from Download Center.

    Also Free up the startup.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept the restart.

    Let us know the results.
      My Computer


  3. Posts : 5
    Windows 7 Professional 64bit
    Thread Starter
       #3

    So far I haven't had any further BSOD, so hopefully that fixed it. Thanks for the help! :)
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    You are welcome :)
    Nice to know that it is running problem free now!
      My Computer


 

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