BSOD when playing Maplestory stop error


  1. Posts : 1
    Windows 7 Home Premium 64-bit
       #1

    BSOD when playing Maplestory stop error


    I have recently downloaded a few games online and now I am experiencing a problem with my display drivers. I am able to play Maplestory for a few minutes until I experience major lag and the screen goes black and the BSOD pops up. I have tried many different solutions but none have worked as the BSOD still comes up when I try playing a game. I have attached a ZIP folder of the dump files to help you guys understand. Please help.
      My Computer


  2. Posts : 614
    Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
       #2

    Please tell the solutions you have tried.
    1. we have one issue in that dump, in which you are correct the g card. atikmpag.sys : ATI Video driver
    2. So, 1st check with american megatrends for your mobo, and a driver update regarding to your AMD Radeon. HD 7670M.
    your current driver version is : 8.951.9.3000
    3. If this does not work, then please use this to remove radeon drivers (AMD DISPLAY) : Driver leftover uninstall:Drivers - Clean Left over Files after Uninstalling
    Then use this to download the latest according to your card,
    Update graphics drivers:
    AMD :AMD Driver Autodetect
    *take note when installing the above, flickers and pixel screw ups may occur, this is only temporary and during the install, so don't worry if you see the such.
    As well here is the dump if you would like a look
    Code:
    Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\Skyler\AppData\Local\Temp\Rar$DIa0.889\101412-23868-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
    Machine Name:
    Kernel base = 0xfffff800`03007000 PsLoadedModuleList = 0xfffff800`0324b670
    Debug session time: Sun Oct 14 16:37:33.298 2012 (UTC - 5:00)
    System Uptime: 0 days 3:20:04.532
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................................................
    Loading User Symbols
    Loading unloaded module list
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa80108694e0, fffff88004807af4, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+7af4 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa80108694e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88004807af4, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+7af4
    fffff880`04807af4 4883ec28        sub     rsp,28h
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`08137888 fffff880`102cf000 : 00000000`00000116 fffffa80`108694e0 fffff880`04807af4 00000000`00000000 : nt!KeBugCheckEx
    fffff880`08137890 fffff880`102ced0a : fffff880`04807af4 fffffa80`108694e0 fffffa80`0c61f910 fffffa80`0c8eb010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`081378d0 fffff880`10375f07 : fffffa80`108694e0 00000000`00000000 fffffa80`0c61f910 fffffa80`0c8eb010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`08137900 fffff880`1039fb75 : 00000000`ffffffff 00000000`000bbcbc 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`081379e0 fffff880`1039e2bb : 00000000`00000102 00000000`00000008 00000000`000bbcbc 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`08137a10 fffff880`103712c6 : ffffffff`ff676980 fffffa80`0c8eb010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`08137ab0 fffff880`1039de7a : 00000000`00000000 fffffa80`0d0f3010 00000000`00000080 fffffa80`0c8eb010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`08137bc0 fffff800`0331ce5a : 00000000`fffffc32 fffffa80`0c77fb50 fffffa80`069e65f0 fffffa80`0c77fb50 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`08137c00 fffff800`03076d26 : fffff800`031f8e80 fffffa80`0c77fb50 fffff800`03206cc0 fffff880`00000001 : nt!PspSystemThreadStartup+0x5a
    fffff880`08137c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+7af4
    fffff880`04807af4 4883ec28        sub     rsp,28h
    
    SYMBOL_NAME:  atikmpag+7af4
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f8e9004
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------
      My Computer


 

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