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Windows 7: Various BSOD, Some Random most involve ntoskrnl.exe

23 Oct 2012   #21
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Blue Screen of Death (BSOD) Posting Instructions
When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.
In most cases just the dump file is not enough.

What steps did you take to break the RAID array?
What BIOS version are you using?
Yes install the BIOS that mentions 'For Non-Raid Systems use only'.
Did the laptop come with 16GB RAM?

All these laptops with i7 Quad cores and discrete graphics cards are known to overheat.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

These CPUs max core temp is listed as 100C, which is very hot, I would like to see them no more than 90C for short periods.

From your System Event Logs:
There are a lot of these.
Code:
Event[10268]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2012-06-23T18:30:51.644
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Exzo
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 400K             
_AC1 = 400K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 373K             
_HOT = 0K             
_PSL - see event data.

Event[10269]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2012-06-23T18:30:51.644
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Exzo
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 400K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 373K             
_HOT = 0K             
_PSL - see event data.

Event[10270]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2012-06-23T18:30:51.644
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Exzo
  Description: 
ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 373K             
_HOT = 0K             
_PSL - see event data.
These are indicating the CPU is overheating.

Make sure you don't block the air vents on the bottom of the laptop.
Never set it on any cloth material, hard surface only, never set it on your lap.
I recommend to get a laptop cooler, be sure the fan lines up with the air intake on the bottom of the laptop.
You may need to reduce the CPU acceleration mode in the BIOS, if it's on Turbo then reduce it or turn it off.
For a performance boost, if you have two HDDs, consider replacing one HDD with a SSD. The performance will be noticeable improved.
My older 17" laptop has HDD and SSD, it is very fast and the SSD improved battery life.

If your laptop gets hot when idle or in sleep mode, with lid closed, it is because the fan is not running fast enough to cool the CPU at this stage.
Leave the lid open may help. If the settings below and lid open doesn't help then you may have to turn it off when not being used.

Make sure the Power options are set to Balanced, and the System cooling policy is active.
Control Panel > Power Options > Balanced - 'Change plan settings' > Change advanced power settings > Processor power management > System cooling policy - Setting is 'active'.


My System SpecsSystem Spec
.
23 Oct 2012   #22
Gx557

Windows 7 Home Premium 64it
 
 

Thanks for the reply and I will provide the additional info with the dumps from now on. I was doing it earlier. Yes the laptop came with 16gbs of ram already installed. about the cpu overheating I use real temp regularly and most of my blue screens ive received are during boot before or right after I log into windows before I run any programs. On average my laptop runs 40-45 Celsius across all 4 cores while im using my cooling pad and just surfing the web. The most ive seen it reach is 75-80 while gaming on max settings. Also all my power settings are already set up the way you described and I clean out the vents and cooling pad of once every 2 weeks to make sure it is running fast and cool.

My current Bios information: "BIOS Version/Date American Megatrends Inc. E1761IMS V3.0E, 10/19/2011"


Now on to Raid. This was awhile ago and the first time Ive dealt with raid. But Here is what I do remember doing. When my laptop booted up there was an option to change the raid controller once there I remember setting it to destroy the current raid configuration and then set the raid option to disabled. After that I then rebooted and went into the bios and changed something that said raid to ahci I believe it was called. Then threw in my windows 7 disk and reinstalled windows with the code underneath the battery. I thought It had worked because it showed as 2 physical drives as opposed to one large drive when I had originally purchased it.
My System SpecsSystem Spec
24 Oct 2012   #23
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

For that type of laptop the temps are ok.
Your System Event Logs are showing CPU overheating incidents, which may be from short spikes in temps. Are you checking the Max temp box in RealTemp?

Update the BIOS to the one that mentions 'For Non-Raid Systems use only'.

Your last post:
Quote:
Most Bluescreens happen after the laptop hasnt been used in awhile but if I turn it off and on multiple times during the day I don't get any.
This post:
Quote:
...most of my blue screens ive received are during boot before or right after I log into windows before I run any programs.
So, if it's idling or in sleep mode, then it crashes, or everytime you boot up?
The two scenarios have possibly different causes, are both correct or one more than the other?
One may be a cold boot issue, the other a Sleep/Hibernate issue, both would indicate a different issue.
This might be covered in the BIOS update.
Since the support site has new BIOS updates for RAID use and non-RAID use, indicates there is a known problem that it is attempting to fix.

Looks like you removed the RAID array correctly, no need to change it from RAID to AHCI, you can run single non-RAID HDDs in RAID mode. Most OEMs recommend using the RAID setting in BIOS.
No need to change the BIOS back to RAID, they both have the same basic features.

Let's see if you are still having crashes after the BIOS update.
My System SpecsSystem Spec
.

24 Oct 2012   #24
Gx557

Windows 7 Home Premium 64it
 
 

Yes i am checking the max temp in Real temp. Ive never seen it go higher than 80 while either playing games or doing alot of work in either Photoshop or illustrator. And it seems to be more of a cold boot issue. If I put it in sleep mode it comes out of it with no problem. But there has been 2 incidents of it coming out of sleep where it had blue screened. But I don't transfer the laptop while its in sleep mode either I always have it shutdown while transporting and I let it sit for a good 30 mins before booting up. So how is it overheating on boot? And i will update the bios tomorrow. I also didn't receive any blue screens today.
My System SpecsSystem Spec
24 Oct 2012   #25
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

I don't think it is overheating on boot, you would see higher temps if there was a cooling problem like thermal paste.
After moving the laptop you can start it as soon as you set it down.

Cold boot issues are difficult, usually due to CPU and/or RAM, have had success by increasing the CPU/RAM voltage, but that's not possible with an OEM machine.

Let's see if the new BIOS fixes the problem.
If not we can try to adjust some BIOS settings, there are few that can be adjusted or turned off.
My System SpecsSystem Spec
24 Oct 2012   #26
Gx557

Windows 7 Home Premium 64it
 
 

So I just finished updating my bios through a bootable usb drive and dos and it all seems to have gone well and worked. It booted right up afterwards with no issue. Sadly I forgot to write down the previous version of what my bios was but I downloaded the Msi live update and it ran a scan and said that my bios version was the latest version. But thus far my laptop is running smooth and no bluescreens. If one occurs I will upload it and will keep you posted.
My System SpecsSystem Spec
25 Oct 2012   #27
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good news.

Hope it remains stable for you.

If it is, come back in 3-4 days and let us know and you can mark this thread 'Solved', this may help others with similar issues.
My System SpecsSystem Spec
26 Oct 2012   #28
Gx557

Windows 7 Home Premium 64it
 
 

So far no blue screens. But for some reason windows wanted me to reactivate my product key. Idk why. so i had to call Microsoft and do that automated call thing. Is this normal? Could this happen after updating my bios?
My System SpecsSystem Spec
28 Oct 2012   #29
Gx557

Windows 7 Home Premium 64it
 
 

Well im back and I received another Bluescreen. This one was different. it wasn't during boot so i believe that issue was fixed but when I was surfing the web I got an error saying that my Keyboard led manager had stopped working and then it crashed. So far today the only things ive done on my laptop was update java and then surf the web. Hopefully this will easier to solve than my previous issue.
My System SpecsSystem Spec
28 Oct 2012   #30
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Your System Event logs only go to Aug 28.

To check the System Event Log settings.
1. Start Event Viewer.
2. In the console tree, expand Windows Logs and select System.
3. On the Action menu, click Properties.
4. In the General Tab, ensure 'Enable logging' is checked.
Maximum log size should be 20480
Under 'When maximum event log size is reached': select 'Overwrite events as needed (oldest events first)'
Click OK.
If you are still not getting new System Event Logs, you can 'Clear Log' on the same page.

Your last crash is blaming the keyboard driver but can also be the result of a RAM or antivirus issue.
Code:
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes:  Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
Probably caused by : memory_corruption ( nt!MiAgeWorkingSet+425 )
PROCESS_NAME:  KLM.exe - MSI Keyboard LED Manager
IMAGE_NAME:  memory_corruption
FAILURE_BUCKET_ID:  X64_0x50_nt!MiAgeWorkingSet+425
1) Check for a new keyboard driver on the MSI support site.
2) What anti-virus are you using?
3) Run memtest86+ for 7 full passes, with all RAM cards installed.
Best to run overnight with 16GB RAM it will take several hours.
If you get any errors you can stop the test.


From your App Event Logs:
You've had 45,216 of these since Oct 27.
Install a newer nVidia graphics driver or if you have the latest then install an older one.
Code:
Event[0]:
  Log Name: Application
  Source: NVIDIA OpenGL Driver
  Date: 2012-10-27T23:39:01.000
  Event ID: 2
  Task: N/A
  Level: Warning
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Exzo
  Description: 
The NVIDIA OpenGL driver has encountered an out of memory error. 
This application might behave inconsistently and fail.
My System SpecsSystem Spec
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 Various BSOD, Some Random most involve ntoskrnl.exe




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