New
#21
Blue Screen of Death (BSOD) Posting Instructions
When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.
In most cases just the dump file is not enough.
What steps did you take to break the RAID array?
What BIOS version are you using?
Yes install the BIOS that mentions 'For Non-Raid Systems use only'.
Did the laptop come with 16GB RAM?
All these laptops with i7 Quad cores and discrete graphics cards are known to overheat.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
These CPUs max core temp is listed as 100°C, which is very hot, I would like to see them no more than 90°C for short periods.
From your System Event Logs:
There are a lot of these.
These are indicating the CPU is overheating.Code:Event[10268]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2012-06-23T18:30:51.644 Event ID: 89 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Exzo Description: ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated. _PSV = 0K _TC1 = 0 _TC2 = 0 _TSP = 0ms _AC0 = 400K _AC1 = 400K _AC2 = 273K _AC3 = 273K _AC4 = 273K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 373K _HOT = 0K _PSL - see event data. Event[10269]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2012-06-23T18:30:51.644 Event ID: 89 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Exzo Description: ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated. _PSV = 400K _TC1 = 1 _TC2 = 5 _TSP = 1000ms _AC0 = 0K _AC1 = 0K _AC2 = 0K _AC3 = 0K _AC4 = 0K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 373K _HOT = 0K _PSL - see event data. Event[10270]: Log Name: System Source: Microsoft-Windows-Kernel-Power Date: 2012-06-23T18:30:51.644 Event ID: 89 Task: N/A Level: Information Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT AUTHORITY\SYSTEM Computer: Exzo Description: ACPI thermal zone ACPI\ThermalZone\THRM has been enumerated. _PSV = 0K _TC1 = 0 _TC2 = 0 _TSP = 0ms _AC0 = 0K _AC1 = 0K _AC2 = 0K _AC3 = 0K _AC4 = 0K _AC5 = 0K _AC6 = 0K _AC7 = 0K _AC8 = 0K _AC9 = 0K _CRT = 373K _HOT = 0K _PSL - see event data.
Make sure you don't block the air vents on the bottom of the laptop.
Never set it on any cloth material, hard surface only, never set it on your lap.
I recommend to get a laptop cooler, be sure the fan lines up with the air intake on the bottom of the laptop.
You may need to reduce the CPU acceleration mode in the BIOS, if it's on Turbo then reduce it or turn it off.
For a performance boost, if you have two HDDs, consider replacing one HDD with a SSD. The performance will be noticeable improved.
My older 17" laptop has HDD and SSD, it is very fast and the SSD improved battery life.
If your laptop gets hot when idle or in sleep mode, with lid closed, it is because the fan is not running fast enough to cool the CPU at this stage.
Leave the lid open may help. If the settings below and lid open doesn't help then you may have to turn it off when not being used.
Make sure the Power options are set to Balanced, and the System cooling policy is active.
Control Panel > Power Options > Balanced - 'Change plan settings' > Change advanced power settings > Processor power management > System cooling policy - Setting is 'active'.
Last edited by Dave76; 23 Oct 2012 at 22:39.