BSOD - Possibly related to downloading with Steam

jcw7 · 13 Oct 2012

Receiving consistent BSODs.

The pattern:
BSOD (seems to happen while Steam is downloading, though I can't confirm)
Turn PC Off (hold power button)
Turn PC back on
Monitor doesn't appear to receive anything from PC (ie nothing comes up on screen)
Turn PC back off (hold power button)
Turn PC back on (Still nothing)

BUT - if I flip the power switch on the power supply, disconnect and reconnect the power cord, the PC will boot back up ok. (At least it has so far - twice).

Many thanks to all the good folks who provide these services!

Take care,
J

Arc · 13 Oct 2012

Welcome aboard.
I guess it is an old system? Is it branded or a custom build? Most probably you have installed windows during April 2011 for the last time? Let us see in depth.

► Two instances of antivirus programs running:

Ad-Aware Antivirus
Microsoft Security Essentials.

Uninstall Ad-Aware. Keep MSE only. Two Antivirus programs always conflict, and cause stability issues.

► Sunbelt Firewall Software
It has ended it's life. Free Firewall Software
Most of the problems are caused by this single thing. Uninstall it at once. Use Windows Firewall, that is inbuilt.

Code:

fffff880`02f1a458  fffff880`03dec110Unable to load image \SystemRoot\system32\DRIVERS\SBFWIM.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SBFWIM.sys
*** ERROR: Module load completed but symbols could not be loaded for SBFWIM.sys
 SBFWIM+0x1a110

Code:

fffff880`02f1a628  fffff880`01851fa9Unable to load image \SystemRoot\system32\drivers\SbFw.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SbFw.sys
*** ERROR: Module load completed but symbols could not be loaded for SbFw.sys
 SbFw+0x11fa9

A lot of issues caused by Sunbelt, I must to say.

► Atheros Wireless LAN USB device driver: SMCWUSB-G 802.11g Wireless USB 2.0 Adapter (for you)

Code:

fffff880`02f1a9d8  fffff880`00f0cad0 Wdf01000!FxIoTarget::RequestCompletionRoutine
fffff880`02f1a9e0  fffff880`07f2be77Unable to load image \SystemRoot\system32\DRIVERS\athrxusb.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrxusb.sys
*** ERROR: Module load completed but symbols could not be loaded for athrxusb.sys
 athrxusb+0x6ee77

Let us check the date of the faulting driver.

Code:

lmvm athrxusb
start             end                 module name
fffff880`07ebd000 fffff880`07fca000   athrxusb T (no symbols)           
    Loaded symbol image file: athrxusb.sys
    Image path: \SystemRoot\system32\DRIVERS\athrxusb.sys
    Image name: athrxusb.sys
    Timestamp:        Tue Jul 29 18:17:13 2008 (488F1151)
    CheckSum:         00107E18
    ImageSize:        0010D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Very old. See if any updates are possible in ATHEROS drivers for Microsoft Windows (Atheros?????)

► Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

► Disable USB Selective Suspense.
USB Selective Suspend - Turn On or Off

► The BIOS is old, too.

Code:

BiosVendor = Phoenix Technologies, LTD
BiosVersion = ASUS M3N78 PRO ACPI BIOS Revision 0403
BiosReleaseDate = 08/26/2008
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
SystemFamily =  
SystemVersion = System Version
SystemSKU =  
BaseBoardManufacturer = ASUSTeK Computer INC.
BaseBoardProduct = M3N78 PRO
BaseBoardVersion = 1.XX

Try for possible updates.
================================================
Apart from all those bugcheck analysis, my best suggestion for you is to go for the BIOS update, and then do a Clean Reinstall - Factory OEM Windows 7.

jcw7 · 14 Oct 2012

Thank you Arc!

1) I uninstalled Ad-Aware

2) It does not appear Sunbelt Firewall is on my computer. It isn't an option to uninstall in my list of programs... Ideas?

3) I wasn't sure how to tell what file to get at the Atherton website. Can you provide any assistance how I determine this? I did go to the SMC website and downloaded the latest driver for the SMCWUSB-G 802.11g Wireless USB 2.0 Adapter. When I tried to install it said it was already up to date.

4) I freed up all of the start-up programs per your suggestion.

5) I disabled USB Selective Suspense.

6) I have downloaded the latest BIOS though have not yet installed yet. I'm going to see if I get another blue screen as I'm a little scared to mess with BIOS as I know it can mess everything up if it doesn't work properly.

Curious, this is a custom built machine that's a couple years old. Some of the parts may be wearing out. Do you think that could be a contributing factor?

Many thanks,
J

Arc · 14 Oct 2012

jcw7, apparently it is not a hardware issue, as it is seen.

If you dont have subnet firewall, delete SBFWIM.sys manually. Search it either in C:\Windows\System32\Drivers or C:\Windows\SysWoW64\Drivers.

For the wireless LAN USB driver, try to uninstall it in device manager, and reinstall the downloaded one.
Driver Install - Device Manager

And, as you planned, wait and see, update the BIOS as the last resort.

Let us know the results.

jcw7 · 14 Oct 2012

Thank you Arc!

1) I searched for the firewall file manually in both folders (also used the search function) but no luck. Any ideas?

2) I uninstalled and reinstalled the drivers for the wireless USB.

I should add that I don't believe there were any significant changes before these blue screens started happening. I downloaded the game Amnesia via Steam, and didn't seem to have any problem with that. But downloading Batman Arkham City seems to be consistently causing the blue screen. Don't believe I've blue screened when Steam is not downloading that game... (although I downloaded the demo fine).

Thanks again for your help, Arc.

I'll try once more, and post an updated diag log if it blue screens again.
J

Arc · 15 Oct 2012

jcw7, I just can say that the firewall thing is present in your system, as the memory dumps are recording it. I have given my ideas to you. Nothing more I can do here, from a remote location.

And, one important part of the troubleshooting step is still pending, you may take care of that.

jcw7 · 19 Oct 2012

Hey Arc - Thanks for all your help. Not sure why but the problem only seemed to occur when downloading Arkham City in Steam. Eventually it downloaded ok and I haven't had the problem since (knock on wood). Many, many thanks for your time and assistance with this!! I REALLY appreciate it!!

Take care,
J

Arc · 20 Oct 2012

Good news, jcw7! And, you are welcome :)