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Windows 7: Windows 7 BSOD -0x0000000a ntoskrnl.exe

13 Oct 2012   #1

Windows 7 Professional x64
 
 
Windows 7 BSOD -0x0000000a ntoskrnl.exe

My computer has suffered a BSOD on 07/29/12, 08/03/12, 08/16/12, 10/08/12, and 10/13/12

I have attached the Seven Forums Diagnostic Logs.

My System Specs are:
Asus P8Z68-V/Gen3 Mobo
Intel Core i5 3570K Processor
4x 4GB G.Skill Ripjaws Series DDR3 Ram
Crucial 128 GB m4 solid state Drive (this is my Windows drive)
Western Digital Caviar Black drive
Corsair TX650 V2 PSU

The most recent BSOD resulted in Windows not starting. My wife was browsing the web when it occured.

I unplugged everything non-crucial, but Windows still wouldn't start.

I hit F8 repeatedly and got into a repair menu that let me attempt to do a System Restore. I was told the System Restore failed so I shut down and fiddled with the cords in the computer a bit.

When I turned it on Windows Started and told me it had indeed successfully restored the system to a few days prior.

This also popped up when I finally got windows started:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: a
BCP1: FFFFFFFFFFFFFFFF
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF80002CB09B2
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
101312-5928-01.dmp
WER-9032-0.sysdata.xml

Thank you all so much for any help you might have!

My System SpecsSystem Spec
.

14 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.

► Intel Rapid Storage Technology:
Code:
fffff880`02d9d058  fffff880`04271255Unable to load image \SystemRoot\System32\Drivers\dump_iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dump_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys
 dump_iaStor+0x71255
Update it from http://downloadcenter.intel.com/Deta...d=RST&lang=eng. Take either the third or the fourth one listed, depending on your language settings of the system.

Intel Graphics driver:
Code:
fffff880`02d9d518  fffff880`0f4bf5dd*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xbc5dd
Update it from http://downloadcenter.intel.com/Default.aspx.

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Let us know the results.
My System SpecsSystem Spec
14 Oct 2012   #3

Windows 7 Professional x64
 
 

Thanks for the help!

The computer had another BSOD while I was out of the apartment and it was sitting idle. I have attached the updated diagnostics.

The BSOD happened before I saw your message. I just installed the drivers you suggested and disabled all of the Startup items except for the anti-virus. I will leave the computer on overnight and let you know if there is another BSOD.

Thanks again!
My System SpecsSystem Spec
.


14 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Seen it, nothing new in that one. First you apply the changes, then let us know the results.

Take your time. And, best of luck.
My System SpecsSystem Spec
25 Oct 2012   #5

Windows 7 Professional x64
 
 
Another BSOD

After updating the drivers you recommended everything seemed fine until today. I got another BSOD while using Chrome.

I've attached new diagnostic logs as well as a photo of the BSOD.

Thanks again for your help!
My System SpecsSystem Spec
26 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Intel rapid storage.
Code:
fffff880`0370e798  fffff880`010562afUnable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2e2af
You may either uninstall it, or get it replaced. http://downloadcenter.intel.com/Deta...?DwnldID=21730
My System SpecsSystem Spec
08 Nov 2012   #7

Windows 7 Professional x64
 
 

I uninstalled Intel rapid storage as you recommended. I just got another BSOD. The updated diagnostic logs are attached. Thanks again! It's great to find someone so knowledgeable and helpful.
My System SpecsSystem Spec
08 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Also, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
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 Windows 7 BSOD -0x0000000a ntoskrnl.exe





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