Windows 7: BSOD 0x0000003B on newly built Computer.

jtn0123 · 13 Oct 2012

I revived a BSOD error 0x0000003B while the computer was at idle. The computer was at idle. I think I uploaded the dump file correctly. I am new here.

Thanks for your time in advance.
jtn0123

**koolkat77** · 13 Oct 2012

Welcome

Your BSoDs were caused by "Symantec Extended File Attributes"
Norton is a known cause to BSoDs, suggest you to uninstall it and all its components right away.
Keep MSE instead. It's free, light weight and does not cause such problems.
→ Norton Removal Tool
→ Microsoft Security Essentials - Free Antivirus for Windows

Code:

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*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
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Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff800021c204b, fffff88002ddc5f8, fffff88002ddbe50}

Probably caused by : SYMEFA64.SYS ( SYMEFA64+12441 )

Followup: MachineOwner

Code:

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED  
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, 
Breakpoint with no debugger attached, Hardware incompatibility, 
Faulty system service, Memory, 3rd party remote control,
-------------------------------
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED  
Usual causes:  Device driver, hardware, System service, compatibility, 
Remote control programs, memory, BIOS

Go through these if you have time:
→ Malwarebytes - The Free version
→ Good and Free system security combination.

Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
→ SFC /SCANNOW Command - System File Checker

Free up your start-up, keep nothing except your antivirus:
→ Startup Programs - Change

Keep us posted, good luck

jtn0123 · 15 Oct 2012

Thank you for your support.

I will really consider replacing Norton. I am just glad it is not the new hard wear.
Also I ran src/scannow right off the bat after reading another post. It finished with no errors to report.

Thanks again
jtn0123

**koolkat77** · 15 Oct 2012

You're welcome
Let us know if there are any other problems

jtn0123 · 21 Oct 2012

Just another update. I uninstalled Norton via the link you provided. I then installed Microsoft Security Essentials. I will let you guys know if I get any more crashes or blue screens.

Thanks
jtn0123

**koolkat77** · 21 Oct 2012

Thanks, we'll be here - no worries.

Windows 7: BSOD 0x0000003B on newly built Computer.

BSOD 0x0000003B on newly built Computer. problems?