BSOD while using/opening Google Chrome


  1. Posts : 3
    Windows 7 Ultimate 32bit
       #1

    BSOD while using/opening Google Chrome


    I just recently had my laptop motherboard replaced, the BSOD occurs mostly when using google chrome or when google chrome reopens my last session containing 3 or more tabs.
    If someone has the time, can you please check my minidump file for the reason why the BSOD occurs. Any help would be much appreciated.
      My Computer


  2. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #2

    Hello there!

    Seems like it's your Realtek RTL8187S PCIE NDIS Driver that's causing the system to crash please download a new version from Realtek and remove the older one and reinstall it.


    BSOD BUGCHECK SUMMARY
    Code:
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Mon Oct 15 00:56:32.162 2012 (UTC + 5:30)
    System Uptime: 0 days 0:04:30.596
    BugCheck C2, {7, 1097, 82b73bc4, 82b73ba4}
    *** WARNING: Unable to verify timestamp for RTL8187Se.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
    Probably caused by : RTL8187Se.sys ( RTL8187Se+a50d )
    BUGCHECK_STR:  0xc2_7
    PROCESS_NAME:  System
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Mon Oct 15 00:51:04.160 2012 (UTC + 5:30)
    System Uptime: 0 days 1:16:31.594
    BugCheck C2, {7, 1097, 8af79c24, 8af79c04}
    *** WARNING: Unable to verify timestamp for RTL8187Se.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
    Probably caused by : RTL8187Se.sys ( RTL8187Se+a50d )
    BUGCHECK_STR:  0xc2_7
    PROCESS_NAME:  System
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    Built by: 7600.16385.x86fre.win7_rtm.090713-1255
    Debug session time: Fri Oct 12 14:22:40.823 2012 (UTC + 5:30)
    System Uptime: 0 days 2:53:37.257
    BugCheck C2, {7, 1097, 8078ae94, 8078ae74}
    *** WARNING: Unable to verify timestamp for RTL8187Se.sys
    *** ERROR: Module load completed but symbols could not be loaded for RTL8187Se.sys
    Probably caused by : RTL8187Se.sys ( RTL8187Se+a50d )
    BUGCHECK_STR:  0xc2_7
    PROCESS_NAME:  chrome.exe
    ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
    
    
    End of analysis
      My Computer


  3. Posts : 3
    Windows 7 Ultimate 32bit
    Thread Starter
       #3

    Thanks for the quick reply Capt.Jack Sparrow.
    I have removed and re-installed the driver and for the first test I opened google chrome with a last session of multiple tabs, a BSOD didn't occur, and up to now so far so good. :)
    I'll give it a few days and if all is well I will confirm that the fix worked.
    Thanks again for looking into my problem and fixing it hopefully.
      My Computer


  4. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #4

    Lightbringer said:
    Thanks for the quick reply Capt.Jack Sparrow.
    I have removed and re-installed the driver and for the first test I opened google chrome with a last session of multiple tabs, a BSOD didn't occur, and up to now so far so good. :)
    I'll give it a few days and if all is well I will confirm that the fix worked.
    Thanks again for looking into my problem and fixing it hopefully.
    I'm glad you got it working. Report back the results :)
      My Computer


  5. Posts : 3
    Windows 7 Ultimate 32bit
    Thread Starter
       #5

    Well maybe it's safe to say that the fix worked.. :)
    No more BSOD occurring.
    Thanks again for looking into my problem Capt. Jack Sparrow .
      My Computer


  6. Posts : 4,772
    Windows 7 Ultimate - 64-bit | Windows 8 Pro - 64-bit
       #6

    Lightbringer said:
    Well maybe it's safe to say that the fix worked.. :)
    No more BSOD occurring.
    Thanks again for looking into my problem Capt. Jack Sparrow .
    No problem. Glad it's working.
      My Computer


  7. Posts : 3
    Windows 7 Premium 64 Bit
       #7

    Hi Capt Jack ,
    I have been facing this problem for few months now and now it has become more frequent , my machine hangs or I get BSOD while using chrome.
    I'd be grateful if you can help me resolve this issue .
    Attaching the complete file dump from SF diagnostic tool.

    Much Thanks
    Manideep
    Last edited by manideep007; 03 Oct 2014 at 00:21. Reason: Attaching the complete file dump from SF diagnostic tool.
      My Computer


  8. Posts : 3
    Windows 7 Premium 64 Bit
       #8

    BSOD while using Google chrome


    Hi Folks,

    I have been facing this problem for few months now and now it has become more frequent , my machine hangs or I get BSOD while using chrome.
    I also receive this message frequently "A clock interrupt was not received on a secondary processor"

    I'd be grateful if you can help me resolve this issue .
    Attaching the complete file dump from SF diagnostic tool.
    Surprisingly I don't see any recent dumps the latest dump is of 12172013, while my machine has been crashing more recently.
    Copied the dump from C:\Windows\minidump.

    Much Thanks
    Manideep
    Last edited by manideep007; 08 Oct 2014 at 13:35. Reason: Added more info..
      My Computer


 

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