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Windows 7: How do i fix this BSOD with various dump messages

14 Oct 2012   #1
skp115

WINDOWS 7 Professional 64 bits
 
 
How do i fix this BSOD with various dump messages

This post can be long so maybe I just give some details in bullet points. Have been dealing with BSOD and just about had enough, so before I go and spend more money I found this site so I thought I'd post here for some advice and debugging possibilities


*Computer box bought in Dec 2010



Initial Components
  • Intel Core I3-540 with LGA1156 socket
  • Gigabyte GA-H55M-USB3
  • DDR3-1333 2X2GB
  • Seagate 500GB
  • LG Sata 22x DVD burner
  • Win7 Pro 64 Bit
So after a few months of nice computing I had my first BSOD in March 2011. I am not into any games per se to put any strain on this computer nor do I know much about computing such as overclocking etc – just normal usage of surfing etc. I had McAfee Anti Virus Plus as I could get it for cheap from work via their home user program, have used mostly Mozilla firefox for browsing and we use Skype quite often.


At the beginning I thought nothing of the BSOD and continued using but it was more and less giving a BSOD about once a month for the next 4-5 months.
Coming close to November 2011 and the 1 year warranty expiry I took it back to where it was bought from saying I am getting BSOD and for him to check the minidump files. He did some tests, did not check the minidumps because apparently it is difficult to understand and send me home saying to come back if it happens.
So in the next months till about a week or so ago on average I had about 5-6 BSOD a month until two Saturdays ago I could not switch on the computer. The box lights were flickering but nothing was happening


Back to visit the place I bought the computer on Sat morning. He starts checking, does about 10% of memtest86, removes the memory etc, puts it back etc and decides that I need to change the motherboard.


But apparently the new motherboards (the one he installed is ASUS P8 B75-MLX) now don't work with socket LGA1156 so he also had to replace the processor with Intel I3-3220 with LGA1155, so after spending $200 I thought maybe I am back to normal computing but low and behold on my return home and over the next days, I have now encountered 5-6 BSODs on a daily basis


So yesterday I took it back, again he checked 15% of memtest86, did a scan of malware for any virus or trojan, put a new hard drive temporarily and tested with 3DMark and came to the conclusion that apparently I have software interlocking problem and he cannot solve it himself.


Now I am not sure if every computer repairer works the same way but this guy did not charge me any labour as I had bought computer from his shop and comes with 1 year parts and 3 year labour warranty but I am not sure what to do next. I keep on getting the BSOD.... I have a new motherboard and processor already, do I just buy the rest and have myself a new computer or do I try to find another repairer and spend good money for nothing... starting maybe with the PSU



But before I bite the bullet maybe the good lads of seven forums can help me if I link in my over 50 or so dump files here as per forum instructions



Thank you


My System SpecsSystem Spec
.
14 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

Seen most of your dumps. There are various bugchecks and various probable causes. So it is really a tough situation to discriminate between them all. Still, I want to suggest some basic things, those might change the situation a bit, hopefully.

First of all, uninstall all Gigabyte programs. Those are trouble causers, sometimes.

Second, you have two antivirus programs installed. Where McAfee is a worst crap, and Norton is also a known trouble maker. Uninstall them both. Use Microsoft Security Essentials - Free Antivirus for Windows, it will provide better security than any other thing. And, if there are two AV programs are running at the same time, conflict is must.

When done, run system file checker, for three times.
SFC /SCANNOW Command - System File Checker

Free up the startup. It is also a must here.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
After doing all those, let us inform the situation. If it crashes again, upload the dumps, we will start bugcheck analysis. Just, before starting it, making the system a bit problem free.

Now a question ... what are the USB devices you are using?
Let us know it, in detail. Product, specification, and age.

Best of luck
My System SpecsSystem Spec
15 Oct 2012   #3
skp115

WINDOWS 7 Professional 64 bits
 
 

Hi Arc, thank you for taking the time to check and respond


As per your instructions I have tried to uninstall all Gigabyte programs, however one of them is erroring and is not uninstalling. This is smart6 B10.0422.1 which is giving me the following error (Can not find the SMI port!). after pressing ok 3 times it gives me another error message of (Password failed. Input password error.) Anyway this program is still on the PC


The I removed McAfee and then Norton which asked me to restart system, then I downloaded the Microsoft Security Essentials - Free Antivirus for Windowsand as soon as it downloaded, I had a BSOD but have a feeling I had changed the minidump setting to kernel memory only so i seem not to have this minidump. Have changed the settings back to minidump now



I installed Microsoft security essentials


Then I did the SFC scannow as per instructions for 3 times and all 3 scans gave result “windows resource protection did not find any integrity violations”


I then freed up the start up and now only the antivirus is on


In regards to your question about what USB devices I am using, I assume you mean the permanent devices not temporary devices that are attached for a small period of time and then removed such as external hard drive or iphone phone, or picture camera. So here you go in terms of the fixed USB devices

A wireless USB adapter netgear WG111.v3 for the wifi, about 2 years old
Logitech USB Camera (Communicate STX) – Webcam, about 3.5 years old
A widetech optical mouse WT2022, again about 2 years old, one thing I noticed when checking this in devices menu is that the drivers were from 2006 or so it said.


Okay no BSOD for the last 1 hour so far. Time to monitor
My System SpecsSystem Spec
.

15 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Do two more things.
Go to logitech and download the latest driver for the camera, and download the also update the network driver.

The rest is just the waiting game.
Wish you the best of luck
My System SpecsSystem Spec
15 Oct 2012   #5
skp115

WINDOWS 7 Professional 64 bits
 
 

I am unable to find the Windows 7 driver of this logitech camera. On this page it is QuickCam Communicate STX V-UBK45 with Software and Driver Support being apparently QuickCam 10.5

Webcam software and driver support for Windows - Logitech FAQ

However this is not listed with an "x" under WIN7

What do you mean by updating the network driver? what is a network driver?

Ah I also had another BSOD 20 minutes ago
My System SpecsSystem Spec
15 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Upload that dump. That will provide some helpful information, for sure.
Alongwith checking that dump, I will guide you how to update the network driver. You upload the SF Diag tool "grab all" output.

What is seen, the webcam is not compatible with windows 7. So, it will cause crashes, all possibilities are there.
My System SpecsSystem Spec
15 Oct 2012   #7
skp115

WINDOWS 7 Professional 64 bits
 
 
How do i fix this BSOD with various dump messages

ok here is the dump, thank you
My System SpecsSystem Spec
15 Oct 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It founds four things, hopefully

Intel(R) USB 3.0 eXtensible Host Controller Driver
Code:
fffff880`02f1b6e8  fffff880`0451ee00Unable to load image iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x7ae00
Update it from http://downloadcenter.intel.com/

Intel(R) USB 3.0 Hub Driver
Code:
fffff880`02f1b698  fffff880`02d88b9cUnable to load image iusb3hub.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3hub.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3hub.sys
 iusb3hub+0x17b9c
Update it from http://downloadcenter.intel.com/

NETGEAR WG111v3 (OK? As we expected )
Code:
*** WARNING: Unable to verify timestamp for wg111v3.sys
*** ERROR: Module load completed but symbols could not be loaded for wg111v3.sys
 wg111v3+0x15213
Update it from http://kb.netgear.com/app/answers/de...lkLyp0a3ZLM2pr

► Intel Graphics driver
Code:
fffff880`02f1aea8  fffff880`0f0dfceeUnable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
 igdkmd64+0xbccee
Update it from http://downloadcenter.intel.com/Default.aspx

Let us know the results.
Think about the cam ... better you get a compatible one
My System SpecsSystem Spec
16 Oct 2012   #9
skp115

WINDOWS 7 Professional 64 bits
 
 
How do i fix this BSOD with various dump messages

Hello again Arc

Well I have hit a few bumps. First of all I contacted Logitech who sent me a link to the software that I should use with the cam and when I downloaded it was the same as what my software was albeit dated from 2009

Support + Downloads: QuickCam Communicate STX - Logitech

So logitech Australia seems to be telling me their cam with this software is compatible with my WIN 7

Now the other 4 things
1► Intel(R) USB 3.0 eXtensible Host Controller Driver - Done
2► Intel(R) USB 3.0 Hub Driver - Not done. I put it this in the search http://downloadcenter.intel.com/Sear...+Hub+Driver%22

And I keep getting the eXtensible Host Controller Driver
3 NETGEAR WG111v3 - According to the research I have done on the linked netgear website WG111v3 I have the latest driver version however one thing I noticed is that the user manual clearly says Wireless USB 2.0 Adapter, while I think my system has USB3.0. I have two USB slots at the front that are used on temporary basis and I think 4 or 6 at the back of which 3 are used by mouse, webcam and adapter. From memory when I bought this desktop, the seller said only the front 2 are USB3.0 although I am not sure if this is really correct and that my rear USB's are only 2.0

4 Intel Graphics driver
Again could not figure out how to find this. It gave me about 19 choices so then i used this site Intel® Driver Update Utility where it scanned my system to see if I have the latest drivers and gave me these results

Automatically identify and find drivers

The Intel® Driver Update Utility keeps your system up-to-date. It detects which driver updates
are relevant to your computer, and then helps you install them quickly and easily

Graphics Driver Product Detected Intel® HD Graphics 2500 or Intel® HD Graphics Current Driver Installed 8.15.10.2761 Your driver is current.


Intel Chipset Software Installation Utility (Chipset INF)
Product Detected
Current Version Installed 9.3.0.1019 This version is valid.



Audio Driver for Intel Desktop Board
Product Detected Logitech Mic (Communicate STX) Current Driver Installed 12.0.1278.0 This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>



Wireless Networking (WiFi)
Product Detected Realtek PCIe GBE Family Controller #2 Current Driver Installed 7.52.203.2012 This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>



Wired Networking
Product Detected Realtek PCIe GBE Family Controller #2 Current Driver Installed 7.52.203.2012 This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>


As general observation however it seems my BSOD's have reduced now... I just had one about 30 minutes ago and the computer has been used for about 3 hours. I have uploaded the latest dump again

Thank you again
My System SpecsSystem Spec
17 Oct 2012   #10
skp115

WINDOWS 7 Professional 64 bits
 
 
How do i fix this BSOD with various dump messages

Hello Arc

Another 2 BSOD today - computer usage of about 3 hours

Latest zipped dumps attached

Thank you
My System SpecsSystem Spec
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