BSOD during intitial Windows logon or within 5 min.

jenningst91 · 25 Oct 2012

Having a BSOD (Black screen of death not blue.) during my initial log on to windows. It will happen almost instantly or withing the first couple of minutes. The screen will go completely black and the computer unresponsive, ill usually let it sit there a couple minutes then it will reset itself thus asking me if i wish to enter safe mode which I do and the BSOD will not happen until i log back on during a normal start.

Noted below is the Windows error recovery information
"Windows has recovered from an unexpected shutdown" etc etc

PROBLEM SIGNATURE:
Problem event name : Blue Screen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

ADDITION INFORMATION ABOUT THE PROBLEM:
BCCode: 116
BCP1: FFFFFA800B69A4E0
BCP2: FFFFF88010167A88
BCP3: FFFFFFFFC00000B5
BCP4: 000000000000000A
OS VERSION: 6_1_7600
SERVICE PACK: 0_0
PRODUCT: 768_1

Arc · 25 Oct 2012

For BCCode 116, you need to follow STOP 0x116: VIDEO_TDR_ERROR troubleshooting.

But, for some better understanding of the situation, we need it to be posted following the https://www.sevenforums.com/crashes-d...tructions.html.

jenningst91 · 28 Oct 2012

jenningst91 said:

Having a BSOD (Black screen of death not blue.) during my initial log on to windows. It will happen almost instantly or withing the first couple of minutes. The screen will go completely black and the computer unresponsive, ill usually let it sit there a couple minutes then it will reset itself thus asking me if i wish to enter safe mode which I do and the BSOD will not happen until i log back on during a normal start.

Noted below is the Windows error recovery information
"Windows has recovered from an unexpected shutdown" etc etc

PROBLEM SIGNATURE:
Problem event name : Blue Screen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

ADDITION INFORMATION ABOUT THE PROBLEM:
BCCode: 116
BCP1: FFFFFA800B69A4E0
BCP2: FFFFF88010167A88
BCP3: FFFFFFFFC00000B5
BCP4: 000000000000000A
OS VERSION: 6_1_7600
SERVICE PACK: 0_0
PRODUCT: 768_1

Might i also add that i am on a Alienware MX17 R3 attached is the system specs.
The BSOD's will happen mostly when the video card is needed to run a application and/or is running.