| Windows 7: BSOD on normal boot, error 0x0000001E |
14 Oct 2012
|
#1 | | Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 |
BSOD on normal boot, error 0x0000001E Hello,
I receive the BSOD every time I boot windows normally. I can boot fine in safe mode and have used AVG, Malwarebytes, and Spybot Search & Destroy. All three programs return no issues. I've attached the dump files hoping someone will be able to assist me. I believe this is a kernel driver issue however don't know how to read the dump files to find the issue. Any help you're able to provide will be greatly appreciated! Thanks!
Sorry, I meant to add the additional STOP codes that show up on my BSOD:
0xFFFFFFFFC0000005
0xFFFFF800035836EA
0x0000000000000001
0x0000000000000018
Last edited by witheea; 14 Oct 2012 at 03:18 PM..
Reason: Forgot to add additional STOP codes
| My System Specs |
| OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 CPU AMD Athlon(tm) II X4 645 Processor Motherboard Acer RS880M05 Memory 4.00 GB Graphics Card LogMeIn Mirror Driver Sound Card Realtek High Definition Audio Screen Resolution 0 x 0 x 0 bits (0 colors) @ 0 Hz Hard Drives (1) WDC WD10EACS-14ZJB0 SCSI Disk Device (2) WDC WD10EARS-22Y5B1 SCSI Disk Device (3) Generic Compact Flash USB Device (4) Generic microSD USB Device (5) Generic MS/MS-PRO USB Device (6) Generic SD/MMC USB Device (7) Generic SM/xD-Picture |
14 Oct 2012
|
#2 | | Windows 7 Home Premium 64bit SP1 |
Welcome Your bug checks and their usual causes: Code: STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
Usual causes: Device driver, hardware, System service, compatibility,
Remote control programs, memory, BIOS
BugCheck 1E, {ffffffffc0000005, fffff800032be405, 0, ffffffffffffffff}
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
----------------
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner,
Backup tool, compatibility
BugCheck A, {dc, 2, 1, fffff8000330f405}
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
----------------
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes: Defective hardware (particularly memory - but not just RAM),
Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
BugCheck 50, {fffff8a000b24000, 0, fffff800032dd9ca, 0}
Probably caused by : ntkrnlmp.exe ( nt!wcsstr+56 ) Suggestions on problematic software: Code: Start Menu\Programs\AVG Public:Start Menu\Programs\AVG Public
Start Menu\Programs\Spybot - Search & Destroy Public:Start Menu\Programs\Spybot - Search & Destroy Public Please uninstall AVG, it's known to cause BSoD on some systems.
Spybot does detect few stuffs, but it's known to slow down the system and causes corruption as well.Replace with Free MSE, it's light weight and does not cause problem like other antivirus programs do. (PS: MSE & MBAM are a great combination.) Remove any kind of 3rd party remote control program if you have them
Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Run Disk Check on your hard disk for file system errors and bad sectors on it: Let us know the results | My System Specs | | Computer type PC/Desktop OS Windows 7 Home Premium 64bit SP1 CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
14 Oct 2012
|
#3 | | Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 |
Thank you for your response! A couple of quick questions before I follow the steps above (I won't be able to go through all of them until tomorrow):
1) You said to remove any third party remote control programs. I use LogMeIn for my school. Is removing this just a precaution? Will I be able to reinstall after I'm running successfully again or is it a part of the problem?
2) I will remove AVG and install MSE. However, I also use a bootable USB drive with AVG on it, on occasion, whenever I need to get a virus off a computer. Will I still be able to use this, or does MSE offer something similar?
3) What files were you able to find the bug checks under and how were you able to determine what software was causing the problems by these checks? This question I ask for my own curiousity in hopes to better understand the process you followed in order to advise me how to fix it. I personally like to understand what I've done, so that maybe next time I can fix it myself
Thanks so much! | My System Specs | | OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 CPU AMD Athlon(tm) II X4 645 Processor Motherboard Acer RS880M05 Memory 4.00 GB Graphics Card LogMeIn Mirror Driver Sound Card Realtek High Definition Audio Screen Resolution 0 x 0 x 0 bits (0 colors) @ 0 Hz Hard Drives (1) WDC WD10EACS-14ZJB0 SCSI Disk Device (2) WDC WD10EARS-22Y5B1 SCSI Disk Device (3) Generic Compact Flash USB Device (4) Generic microSD USB Device (5) Generic MS/MS-PRO USB Device (6) Generic SD/MMC USB Device (7) Generic SM/xD-Picture |
14 Oct 2012
|
#4 | | Windows 7 Home Premium 64bit SP1 |

Quote: Originally Posted by witheea 1) You said to remove any third party remote control programs. I use LogMeIn for my school. Is removing this just a precaution? Will I be able to reinstall after I'm running successfully again or is it a part of the problem? Yep, uninstall it while we're troubleshooting. You can install it back once we know your computer is stable. (Look for the latest version of that program to download) 
Quote: Originally Posted by witheea 2) I will remove AVG and install MSE. However, I also use a bootable USB drive with AVG on it, on occasion, whenever I need to get a virus off a computer. Will I still be able to use this, or does MSE offer something similar? You can use AVG that way "occasionally". I recommend 2 more software that you can run from time to time: 
Quote: Originally Posted by witheea 3) What files were you able to find the bug checks under and how were you able to determine what software was causing the problems by these checks? This question I ask for my own curiousity in hopes to better understand the process you followed in order to advise me how to fix it. I personally like to understand what I've done, so that maybe next time I can fix it myself  These are basic troubleshooting steps by looking at the "usual causes" for your bug checks. I did some more commands on windbg but that didn't output anything in detail.
If doing the above do not stop your BSoDs, we do more troubleshooting studying the newer .dmp files | My System Specs | | Computer type PC/Desktop OS Windows 7 Home Premium 64bit SP1 CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
15 Oct 2012
|
#5 | | Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 |
Unfortunately, the BSoD still occurs. I've been unable to install MSE from Safe Mode, and plan to install as soon as I can boot properly in normal mode. I've attached the new dumps as witheea2 to this thread. The only immediate difference I noticed was now instead of 0x0000001e it's 0x0000007e.
Thanks again for your help! | My System Specs | | OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 CPU AMD Athlon(tm) II X4 645 Processor Motherboard Acer RS880M05 Memory 4.00 GB Graphics Card LogMeIn Mirror Driver Sound Card Realtek High Definition Audio Screen Resolution 0 x 0 x 0 bits (0 colors) @ 0 Hz Hard Drives (1) WDC WD10EACS-14ZJB0 SCSI Disk Device (2) WDC WD10EARS-22Y5B1 SCSI Disk Device (3) Generic Compact Flash USB Device (4) Generic microSD USB Device (5) Generic MS/MS-PRO USB Device (6) Generic SD/MMC USB Device (7) Generic SM/xD-Picture |
15 Oct 2012
|
#6 | | Windows 7 Home Premium 64bit SP1 |
Hmm, did you uninstall the log me in program? Code: STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Usual causes: Insufficient disk space, Device driver, Video card, BIOS,
Breakpoint with no debugger attached, Hardware incompatibility,
Faulty system service, Memory, 3rd party remote control,
BugCheck 1000007E, {ffffffffc0000005, 60040, fffff8800befba68, fffff8800befb2c0}
Probably caused by : ntkrnlmp.exe ( nt!KxStartSystemThread+16 ) Your ATI card drivers need updating: Code: c:\windows\system32\drivers\atikmpag.sys (8.14.1.6243, 318.00 KB (325,632 bytes), 11/10/2011 1:12 AM) Uninstall the older drivers first: Click on the Start  ≥ Go to Control Panel ≥ Programs ≥ Uninstall a program
Link for drivers (unofficial website): Avoid CCC - Catalyst Control Center during installation
Can you update the BIOS yourself? Code: BIOS Version/Date American Megatrends Inc. P01-A3, 8/10/2010 It's not that old, but look for an update...
Last edited by koolkat77; 15 Oct 2012 at 08:11 AM..
Reason: Format
| My System Specs | | Computer type PC/Desktop OS Windows 7 Home Premium 64bit SP1 CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
15 Oct 2012
|
#7 | | Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 |
Yeah, I uninstalled LogMeIn after I uninstalled AVG and Spybot.
When I get home tonight I'll update my ATI Card Drivers.
I've never updated BIOS before, but if I need to I can try to figure out how. | My System Specs | | OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 CPU AMD Athlon(tm) II X4 645 Processor Motherboard Acer RS880M05 Memory 4.00 GB Graphics Card LogMeIn Mirror Driver Sound Card Realtek High Definition Audio Screen Resolution 0 x 0 x 0 bits (0 colors) @ 0 Hz Hard Drives (1) WDC WD10EACS-14ZJB0 SCSI Disk Device (2) WDC WD10EARS-22Y5B1 SCSI Disk Device (3) Generic Compact Flash USB Device (4) Generic microSD USB Device (5) Generic MS/MS-PRO USB Device (6) Generic SD/MMC USB Device (7) Generic SM/xD-Picture |
15 Oct 2012
|
#8 | | Windows 7 Home Premium 64bit SP1 |
Okay, you may ask a friend who knows how to
Keep us posted | My System Specs | | Computer type PC/Desktop OS Windows 7 Home Premium 64bit SP1 CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device |
16 Oct 2012
|
#9 | | Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 |
I'm having the hardest time getting the old drivers removed so I can install the new driver. I keep getting a "detection driver failed to load" error | My System Specs | | OS Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1 CPU AMD Athlon(tm) II X4 645 Processor Motherboard Acer RS880M05 Memory 4.00 GB Graphics Card LogMeIn Mirror Driver Sound Card Realtek High Definition Audio Screen Resolution 0 x 0 x 0 bits (0 colors) @ 0 Hz Hard Drives (1) WDC WD10EACS-14ZJB0 SCSI Disk Device (2) WDC WD10EARS-22Y5B1 SCSI Disk Device (3) Generic Compact Flash USB Device (4) Generic microSD USB Device (5) Generic MS/MS-PRO USB Device (6) Generic SD/MMC USB Device (7) Generic SM/xD-Picture |
16 Oct 2012
|
#10 | | Windows 7 Home Premium 64bit SP1 |
Try this way? - Download and install Driver Sweeper:
→ |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download - Download the auto-detect tool for AMD.
→ AMD Driver Autodetect - Boot into Safe Mode from Advanced Boot Options:
→ Advanced Boot Options - Type in Driver Fusion in Search
- Remove all drivers
- Boot normally now, and install the latest drivers from the
auto-detect program you downloaded. | My System Specs | | Computer type PC/Desktop OS Windows 7 Home Premium 64bit SP1 CPU Intel Pentium(R) E5200 @ 2.50GHz Motherboard Intel Corporation DG41WV (PROCESSOR) Memory 4096 MBytes Dual-Channel DDR3 @ 398MHz Graphics Card ATI Radeon HD 5450 (ASUStek Computer Inc) Sound Card Realtek High Definition Audio Monitor(s) Displays DELL E170S on ATI Radeon HD 5450 Screen Resolution 1280x1024 pixels Keyboard Logitech PS/2 Keyboard Mouse A4 Tech Co Ltd/Logitech PSU 400W Case Nothing Fancy Cooling Fans Hard Drives 466GB Western Digital WDC Internet Speed 512 Kbps Antivirus Microsoft Security Essentials & Malwarebytes Browser Chrome & Internet Explorer 9 Other Info Imation 8 GB USB, 6 GB Seagate External Hard drive, ASUS DVD-E818A7T ATA Device BSOD on normal boot, error 0x0000001E problems? All times are GMT -5. The time now is 04:14 AM. | |