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Windows 7: BSOD on normal boot, error 0x0000001E


14 Oct 2012   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD on normal boot, error 0x0000001E

Hello,
I receive the BSOD every time I boot windows normally. I can boot fine in safe mode and have used AVG, Malwarebytes, and Spybot Search & Destroy. All three programs return no issues. I've attached the dump files hoping someone will be able to assist me. I believe this is a kernel driver issue however don't know how to read the dump files to find the issue. Any help you're able to provide will be greatly appreciated! Thanks!

Sorry, I meant to add the additional STOP codes that show up on my BSOD:

0xFFFFFFFFC0000005
0xFFFFF800035836EA
0x0000000000000001
0x0000000000000018

My System SpecsSystem Spec
.

14 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome
Your bug checks and their usual causes:
Code:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED  
Usual causes:  Device driver, hardware, System service, compatibility, 
Remote control programs, memory, BIOS
BugCheck 1E, {ffffffffc0000005, fffff800032be405, 0, ffffffffffffffff}
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
----------------
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL 
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner,
Backup tool, compatibility
BugCheck A, {dc, 2, 1, fffff8000330f405}
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
----------------
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA  
Usual causes:  Defective hardware (particularly memory - but not just RAM), 
Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
BugCheck 50, {fffff8a000b24000, 0, fffff800032dd9ca, 0}
Probably caused by : ntkrnlmp.exe ( nt!wcsstr+56 )
Suggestions on problematic software:
Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\Spybot - Search & Destroy	Public:Start Menu\Programs\Spybot - Search & Destroy	Public
Please uninstall AVG, it's known to cause BSoD on some systems.
Spybot does detect few stuffs, but it's known to slow down the system and causes corruption as well.Replace with Free MSE, it's light weight and does not cause problem like other antivirus programs do. (PS: MSE & MBAM are a great combination.) Remove any kind of 3rd party remote control program if you have them

Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Let us know the results
My System SpecsSystem Spec
14 Oct 2012   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thank you for your response! A couple of quick questions before I follow the steps above (I won't be able to go through all of them until tomorrow):

1) You said to remove any third party remote control programs. I use LogMeIn for my school. Is removing this just a precaution? Will I be able to reinstall after I'm running successfully again or is it a part of the problem?

2) I will remove AVG and install MSE. However, I also use a bootable USB drive with AVG on it, on occasion, whenever I need to get a virus off a computer. Will I still be able to use this, or does MSE offer something similar?

3) What files were you able to find the bug checks under and how were you able to determine what software was causing the problems by these checks? This question I ask for my own curiousity in hopes to better understand the process you followed in order to advise me how to fix it. I personally like to understand what I've done, so that maybe next time I can fix it myself

Thanks so much!
My System SpecsSystem Spec
.


14 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by witheea View Post
1) You said to remove any third party remote control programs. I use LogMeIn for my school. Is removing this just a precaution? Will I be able to reinstall after I'm running successfully again or is it a part of the problem?
Yep, uninstall it while we're troubleshooting. You can install it back once we know your computer is stable. (Look for the latest version of that program to download)

Quote   Quote: Originally Posted by witheea View Post
2) I will remove AVG and install MSE. However, I also use a bootable USB drive with AVG on it, on occasion, whenever I need to get a virus off a computer. Will I still be able to use this, or does MSE offer something similar?
You can use AVG that way "occasionally". I recommend 2 more software that you can run from time to time:
Quote   Quote: Originally Posted by witheea View Post
3) What files were you able to find the bug checks under and how were you able to determine what software was causing the problems by these checks? This question I ask for my own curiousity in hopes to better understand the process you followed in order to advise me how to fix it. I personally like to understand what I've done, so that maybe next time I can fix it myself
These are basic troubleshooting steps by looking at the "usual causes" for your bug checks. I did some more commands on windbg but that didn't output anything in detail.

If doing the above do not stop your BSoDs, we do more troubleshooting studying the newer .dmp files
My System SpecsSystem Spec
15 Oct 2012   #5

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Unfortunately, the BSoD still occurs. I've been unable to install MSE from Safe Mode, and plan to install as soon as I can boot properly in normal mode. I've attached the new dumps as witheea2 to this thread. The only immediate difference I noticed was now instead of 0x0000001e it's 0x0000007e.

Thanks again for your help!
My System SpecsSystem Spec
15 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hmm, did you uninstall the log me in program?

Code:
STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED 
Usual causes:  Insufficient disk space, Device driver, Video card, BIOS, 
Breakpoint with no debugger attached, Hardware incompatibility, 
Faulty system service, Memory, 3rd party remote control,
BugCheck 1000007E, {ffffffffc0000005, 60040, fffff8800befba68, fffff8800befb2c0}
Probably caused by : ntkrnlmp.exe ( nt!KxStartSystemThread+16 )
Your ATI card drivers need updating:
Code:
c:\windows\system32\drivers\atikmpag.sys (8.14.1.6243, 318.00 KB (325,632 bytes), 11/10/2011 1:12 AM)
Uninstall the older drivers first: Click on the Start ≥ Go to Control Panel ≥ Programs ≥ Uninstall a program

Link for drivers (unofficial website): Avoid CCC - Catalyst Control Center during installation

Can you update the BIOS yourself?
Code:
BIOS Version/Date	American Megatrends Inc. P01-A3, 8/10/2010
It's not that old, but look for an update...
My System SpecsSystem Spec
15 Oct 2012   #7

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yeah, I uninstalled LogMeIn after I uninstalled AVG and Spybot.

When I get home tonight I'll update my ATI Card Drivers.

I've never updated BIOS before, but if I need to I can try to figure out how.
My System SpecsSystem Spec
15 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Okay, you may ask a friend who knows how to

Keep us posted
My System SpecsSystem Spec
16 Oct 2012   #9

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm having the hardest time getting the old drivers removed so I can install the new driver. I keep getting a "detection driver failed to load" error
My System SpecsSystem Spec
16 Oct 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Try this way?
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Download the auto-detect tool for AMD.
    AMD Driver Autodetect
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.
My System SpecsSystem Spec
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 BSOD on normal boot, error 0x0000001E




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