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Windows 7: bsod in normal mode Page_Fault_in _Non_Paged_Area

14 Oct 2012   #1
skidoz

windows home premium
 
 
bsod in normal mode Page_Fault_in _Non_Paged_Area

BCCode 50
BCP1 FFFFFFFFFFFFFFF3
BCP2 0000000000000000
BCP3 FFFFF8000355B93E
BCP4 0000000000000000

last 3 minidumps attached


My System SpecsSystem Spec
.
14 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.

Code:
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION 
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff800035dadaa, fffff88002ab8e80, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpLookupDirectoryEntry+16a )
---------------------------------
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes:  Defective hardware (particularly memory - but not just RAM), 
Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
BugCheck 50, {fffffffffffffff3, 0, fffff8000355c93e, 0}
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1de )
My System SpecsSystem Spec
15 Oct 2012   #3
skidoz

windows home premium
 
 

Thank you so much for your help, Tried to get the msinfo32 file but got this message "Can't Collect Information. Cannot access the Windows Management Information software. Windows Management files may be moved or missing."
My System SpecsSystem Spec
.

15 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

OK
What antivirus are you using?
My System SpecsSystem Spec
15 Oct 2012   #5
skidoz

windows home premium
 
 

Had AVG 2012 Free but it is also not able to be updated now. Norton Trial that came with machine still present as well. It is my daughters laptop. Cannot access many services such as Defragger and Windows Update. I have managed to get a Hijack This log if that is any help?
My System SpecsSystem Spec
15 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please uninstall all stuff related to AVG and Norton. They are known to cause BSoDs.
Use free MSE, it's light weight and is most compatible with windows 7. Make a full scan once installed and updated


Then run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible
My System SpecsSystem Spec
16 Oct 2012   #7
skidoz

windows home premium
 
 
Can't run sfc /scannow

Hi again,

Norton removal worked but Avg didn't. Cannot install MSE, Windows installer not running, Have tried starting service but still cannot install MSE. When attempting to run sfc /scannow I get message "Windows Resource Protection could not start the repair service. This is beginning to appear terminal! Thanks again for your help so far.
My System SpecsSystem Spec
16 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
17 Oct 2012   #9
skidoz

windows home premium
 
 

Hi,

Made a repair cd using another computer and ran sfc /scannow 3 times and found no violation. The BSOD has stopped, problem now is commands and some programs do not work. (could it be a problem with permissions?) Should I start a new thread in another category? Thanks
My System SpecsSystem Spec
17 Oct 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yes you can but remove AVG also. Did you try with revo uninstaller?
Try the normal way from control panel
My System SpecsSystem Spec
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