Windows 7: bsod in normal mode Page_Fault_in _Non_Paged_Area

skidoz · 14 Oct 2012

BCCode 50
BCP1 FFFFFFFFFFFFFFF3
BCP2 0000000000000000
BCP3 FFFFF8000355B93E
BCP4 0000000000000000

last 3 minidumps attached

koolkat77 · 14 Oct 2012

Please upload your msinfo32.nfo file. To get this:

Click on the Start
Type msinfo32 into the Search programs and files box
When it opens, go to File, Save
Save as msinfo32.nfo and save in a place you will remember
Let it finish the process of gathering and saving the system info
Right click the .nfo file, click send to compressed (zipped) folder
Upload the .zip file here.

Code:

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION 
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff800035dadaa, fffff88002ab8e80, 0}
Probably caused by : ntkrnlmp.exe ( nt!ObpLookupDirectoryEntry+16a )
---------------------------------
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes:  Defective hardware (particularly memory - but not just RAM), 
Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
BugCheck 50, {fffffffffffffff3, 0, fffff8000355c93e, 0}
Probably caused by : ntkrnlmp.exe ( nt!CmpKcbCacheLookup+1de )

skidoz · 15 Oct 2012

Thank you so much for your help, Tried to get the msinfo32 file but got this message "Can't Collect Information. Cannot access the Windows Management Information software. Windows Management files may be moved or missing."

koolkat77 · 15 Oct 2012

OK
What antivirus are you using?

skidoz · 15 Oct 2012

Had AVG 2012 Free but it is also not able to be updated now. Norton Trial that came with machine still present as well. It is my daughters laptop. Cannot access many services such as Defragger and Windows Update. I have managed to get a Hijack This log if that is any help?

koolkat77 · 15 Oct 2012

Please uninstall all stuff related to AVG and Norton. They are known to cause BSoDs.
Use free MSE, it's light weight and is most compatible with windows 7. Make a full scan once installed and updated

Then run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible

SFC /SCANNOW Command - System File Checker

skidoz · 16 Oct 2012

Hi again,

Norton removal worked but Avg didn't. Cannot install MSE, Windows installer not running, Have tried starting service but still cannot install MSE. When attempting to run sfc /scannow I get message "Windows Resource Protection could not start the repair service. This is beginning to appear terminal! Thanks again for your help so far.

koolkat77 · 16 Oct 2012

Follow this tutorial for SFC again

SFC /SCANNOW : Run in Command Prompt at Boot

Try uninstalling AVG stuff with

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

skidoz · 17 Oct 2012

Hi,

Made a repair cd using another computer and ran sfc /scannow 3 times and found no violation. The BSOD has stopped, problem now is commands and some programs do not work. (could it be a problem with permissions?) Should I start a new thread in another category? Thanks

koolkat77 · 17 Oct 2012

Yes you can but remove AVG also. Did you try with revo uninstaller?
Try the normal way from control panel

Windows 7: bsod in normal mode Page_Fault_in _Non_Paged_Area

bsod in normal mode Page_Fault_in _Non_Paged_Area problems?