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Windows 7: BSOD when playing Maplestory stop error

14 Oct 2012   #1
FarhanSaleh

Windows 7 Home Premium 64-bit
 
 
BSOD when playing Maplestory stop error

I have recently downloaded a few games online and now I am experiencing a problem with my display drivers. I am able to play Maplestory for a few minutes until I experience major lag and the screen goes black and the BSOD pops up. I have tried many different solutions but none have worked as the BSOD still comes up when I try playing a game. I have attached a ZIP folder of the dump files to help you guys understand. Please help.


My System SpecsSystem Spec
.
14 Oct 2012   #2
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Please tell the solutions you have tried.
1. we have one issue in that dump, in which you are correct the g card. atikmpag.sys : ATI Video driver
2. So, 1st check with american megatrends for your mobo, and a driver update regarding to your AMD Radeon. HD 7670M.
your current driver version is : 8.951.9.3000
3. If this does not work, then please use this to remove radeon drivers (AMD DISPLAY) : Driver leftover uninstall:Drivers - Clean Left over Files after Uninstalling
Then use this to download the latest according to your card,
Update graphics drivers:
AMD :AMD Driver Autodetect
*take note when installing the above, flickers and pixel screw ups may occur, this is only temporary and during the install, so don't worry if you see the such.
As well here is the dump if you would like a look
Code:
Microsoft (R) Windows Debugger Version 6.2.9200.16384 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Skyler\AppData\Local\Temp\Rar$DIa0.889\101412-23868-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`03007000 PsLoadedModuleList = 0xfffff800`0324b670
Debug session time: Sun Oct 14 16:37:33.298 2012 (UTC - 5:00)
System Uptime: 0 days 3:20:04.532
Loading Kernel Symbols
...............................................................
................................................................
............................................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80108694e0, fffff88004807af4, 0, 2}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+7af4 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa80108694e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004807af4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+7af4
fffff880`04807af4 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`08137888 fffff880`102cf000 : 00000000`00000116 fffffa80`108694e0 fffff880`04807af4 00000000`00000000 : nt!KeBugCheckEx
fffff880`08137890 fffff880`102ced0a : fffff880`04807af4 fffffa80`108694e0 fffffa80`0c61f910 fffffa80`0c8eb010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`081378d0 fffff880`10375f07 : fffffa80`108694e0 00000000`00000000 fffffa80`0c61f910 fffffa80`0c8eb010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
fffff880`08137900 fffff880`1039fb75 : 00000000`ffffffff 00000000`000bbcbc 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`081379e0 fffff880`1039e2bb : 00000000`00000102 00000000`00000008 00000000`000bbcbc 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`08137a10 fffff880`103712c6 : ffffffff`ff676980 fffffa80`0c8eb010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`08137ab0 fffff880`1039de7a : 00000000`00000000 fffffa80`0d0f3010 00000000`00000080 fffffa80`0c8eb010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`08137bc0 fffff800`0331ce5a : 00000000`fffffc32 fffffa80`0c77fb50 fffffa80`069e65f0 fffffa80`0c77fb50 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`08137c00 fffff800`03076d26 : fffff800`031f8e80 fffffa80`0c77fb50 fffff800`03206cc0 fffff880`00000001 : nt!PspSystemThreadStartup+0x5a
fffff880`08137c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+7af4
fffff880`04807af4 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+7af4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4f8e9004

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
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 BSOD when playing Maplestory stop error




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