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Windows 7: I have no clue what BSOD is but my moms laptop crashed! it won't load

14 Oct 2012   #1
karmluv

California
 
 
I have no clue what BSOD is but my moms laptop crashed! it won't load

Alright so my mom did something stupid on her laptop and it crashed I guess, the screen loads from like the home screen and it gets to the login part but the login doesn't show up it's all black with only the mouse cursor and she says if she doesn't get her laptop fixed shes cutting off the internet I CAN'T LIVE WITH OUT MY NET! please help me. I don't know how to fix it and I don't know where to even post this.


My System SpecsSystem Spec
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14 Oct 2012   #2
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Okay post here, following these instructions :BSOD posting instrucs: http://www.sevenforums.com/crashes-d...tructions.html
Please tap f8 on startup and boot into safemode with netoworking, then follow the link above, and post the file in a a new thread here : Crashes and Debugging - Windows 7 Forums
Once done, reply to this thread with the link to your new thread, and then close this thread.
My System SpecsSystem Spec
14 Oct 2012   #3
karmluv

California
 
 
But my moms screen goes black not blue...it wont load

Alright so my mom did something stupid on her laptop and it crashed I guess, the screen loads from like the home screen and it gets to the login part but the login doesn't show up it's all black with only the mouse cursor and she says if she doesn't get her laptop fixed shes cutting off the internet I CAN'T LIVE WITH OUT MY NET! please help me. I don't know how to fix it and I don't know where to even post this.

not sure if i done this right ...
My System SpecsSystem Spec
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14 Oct 2012   #4
Parman

Windows 7 Ultimate x64
 
 

If you have the disk the easiest solution would be to run a system restore from the recovery console.

Boot off the disk.
When on the install screen choose repair its on the lower left corner.
This will give you a menu. Choose system restore.
Choose the most currnet restore point.
My System SpecsSystem Spec
14 Oct 2012   #5
karmluv

California
 
 

I don't have a disk and i'm trying to system restore right now and it's been on this screen for the past 30 minutes and i can only do system restore in safe mode that's if and when I can get to safe mode
My System SpecsSystem Spec
15 Oct 2012   #6
karmluv

California
 
 

Bump
My System SpecsSystem Spec
15 Oct 2012   #7
Parman

Windows 7 Ultimate x64
 
 

I didn't see post number 2 i would follow their instructions.
My System SpecsSystem Spec
15 Oct 2012   #8
karmluv

California
 
 

I followed the instructions ...but i'm like a noob at all of this im just googling solutions i got the screen on the computer loads but now when i try to go on the internet or download mcafee the computer crashes
My System SpecsSystem Spec
15 Oct 2012   #9
karmluv

California
 
 

every time it goes to the blue screen when it crashes i try to read all it says and i finally see that it says something about the "Video Adapter" and then boom it reloads how can i fix this problem??
My System SpecsSystem Spec
15 Oct 2012   #10
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Give system restore a try from advanced restore settings? tap f8 on startup
My System SpecsSystem Spec
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 I have no clue what BSOD is but my moms laptop crashed! it won't load




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