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Windows 7: BSOD During Outlook 2007 Use. Code 1000007e


14 Oct 2012   #1

Windows 7 Ultimate 64
 
 
BSOD During Outlook 2007 Use. Code 1000007e

Solved

System Specs:
Custom Built, Windows 7 Ultimate 64 (6_1_7600, Service Pack: 0_0, Product: 256_1) with AMD Athlon DC 4450e 2.31 GHz & 2GB ram

Software:
Outlook 2007 installed as part of MS office 2007 suite

Issue:
After loading Outlook, the system will BSOD and restart when the user begins interacting with the software. Issue does not follow any pattern or time table. The error when rebooted is:

Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7600.2.0.0.256.1
  Locale ID:	1033

Additional information about the problem:
  BCCode:	1000007e
  BCP1:	FFFFFFFFC0000005
  BCP2:	FFFFF88003D63290
  BCP3:	FFFFF880037D47C8
  BCP4:	FFFFF880037D4030
  OS Version:	6_1_7600
  Service Pack:	0_0
  Product:	256_1
SF mini dump zip attached.

Thank you in advance for your insight

My System SpecsSystem Spec
.

14 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Any particular reason for not installing service pack 1?
My System SpecsSystem Spec
14 Oct 2012   #3

Windows 7 Ultimate 64
 
 

My System SpecsSystem Spec
.


14 Oct 2012   #4

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Any particular reason for not installing service pack 1?
No. This is a clients computer and I had not realized they were not on SP1. I will go ahead and update.

Checked and they had SP1 waiting to be updated. I went ahead and set that into motion. I will report back if anything changes.
My System SpecsSystem Spec
14 Oct 2012   #5

Windows 7 Ultimate 64
 
 

Update: Installed SP1 and still had same error occur.
My System SpecsSystem Spec
14 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Where did you get this copy of windows 7 from?

The BSoDs were caused by Panda Antivirus. Suggest you to uninstall it.
Keep MSE, it does not cause all these problems
My System SpecsSystem Spec
14 Oct 2012   #7

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Where did you get this copy of windows 7 from?

The BSoDs were caused by Panda Antivirus. Suggest you to uninstall it.
Keep MSE, it does not cause all these problems
Ok thank you. Where did you derive that was the issue? I used MS developer tools to access the minidump file but couldnt find what driver/program was causing the fault.? thanks.
My System SpecsSystem Spec
14 Oct 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You mean windbg?
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88002cb511b, fffff880037db7c8, fffff880037db020}

Unable to load image \SystemRoot\system32\DRIVERS\psinknc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for psinknc.sys
*** ERROR: Module load completed but symbols could not be loaded for psinknc.sys
Probably caused by : NNSStrm.sys ( NNSStrm+3511b )

Followup: MachineOwner
---------
Psinknc.sys driver | What is Psinknc.sys file?
nnsstrm.sys - What is nnsstrm.sys ?
My System SpecsSystem Spec
14 Oct 2012   #9

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
You mean windbg?
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88002cb511b, fffff880037db7c8, fffff880037db020}

Unable to load image \SystemRoot\system32\DRIVERS\psinknc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for psinknc.sys
*** ERROR: Module load completed but symbols could not be loaded for psinknc.sys
Probably caused by : NNSStrm.sys ( NNSStrm+3511b )

Followup: MachineOwner
---------
Psinknc.sys driver | What is Psinknc.sys file?
nnsstrm.sys - What is nnsstrm.sys ?
Not sure what program windbg is. I used developer tools via How to read the small memory dump files that Windows creates for debugging

I saw that code line you added, but didnt realize that was the reference. Thanks.

I am uninstalling that program. I will mark this thread as solved once I can get it to go for a bit without BSOD
My System SpecsSystem Spec
14 Oct 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

No problem
Observe for 3/4 days before marking as solved
Good luck
My System SpecsSystem Spec
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 BSOD During Outlook 2007 Use. Code 1000007e




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