Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD During Outlook 2007 Use. Code 1000007e

14 Oct 2012   #1
Bfaridnia

Windows 7 Ultimate 64
 
 
BSOD During Outlook 2007 Use. Code 1000007e

Solved

System Specs:
Custom Built, Windows 7 Ultimate 64 (6_1_7600, Service Pack: 0_0, Product: 256_1) with AMD Athlon DC 4450e 2.31 GHz & 2GB ram

Software:
Outlook 2007 installed as part of MS office 2007 suite

Issue:
After loading Outlook, the system will BSOD and restart when the user begins interacting with the software. Issue does not follow any pattern or time table. The error when rebooted is:

Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7600.2.0.0.256.1
  Locale ID:	1033

Additional information about the problem:
  BCCode:	1000007e
  BCP1:	FFFFFFFFC0000005
  BCP2:	FFFFF88003D63290
  BCP3:	FFFFF880037D47C8
  BCP4:	FFFFF880037D4030
  OS Version:	6_1_7600
  Service Pack:	0_0
  Product:	256_1
SF mini dump zip attached.

Thank you in advance for your insight


My System SpecsSystem Spec
.
14 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Any particular reason for not installing service pack 1?
My System SpecsSystem Spec
14 Oct 2012   #3
Bfaridnia

Windows 7 Ultimate 64
 
 

My System SpecsSystem Spec
.

14 Oct 2012   #4
Bfaridnia

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Any particular reason for not installing service pack 1?
No. This is a clients computer and I had not realized they were not on SP1. I will go ahead and update.

Checked and they had SP1 waiting to be updated. I went ahead and set that into motion. I will report back if anything changes.
My System SpecsSystem Spec
14 Oct 2012   #5
Bfaridnia

Windows 7 Ultimate 64
 
 

Update: Installed SP1 and still had same error occur.
My System SpecsSystem Spec
14 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Where did you get this copy of windows 7 from?

The BSoDs were caused by Panda Antivirus. Suggest you to uninstall it.
Keep MSE, it does not cause all these problems
My System SpecsSystem Spec
14 Oct 2012   #7
Bfaridnia

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Where did you get this copy of windows 7 from?

The BSoDs were caused by Panda Antivirus. Suggest you to uninstall it.
Keep MSE, it does not cause all these problems
Ok thank you. Where did you derive that was the issue? I used MS developer tools to access the minidump file but couldnt find what driver/program was causing the fault.? thanks.
My System SpecsSystem Spec
14 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You mean windbg?
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88002cb511b, fffff880037db7c8, fffff880037db020}

Unable to load image \SystemRoot\system32\DRIVERS\psinknc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for psinknc.sys
*** ERROR: Module load completed but symbols could not be loaded for psinknc.sys
Probably caused by : NNSStrm.sys ( NNSStrm+3511b )

Followup: MachineOwner
---------
Psinknc.sys driver | What is Psinknc.sys file?
nnsstrm.sys - What is nnsstrm.sys ?
My System SpecsSystem Spec
14 Oct 2012   #9
Bfaridnia

Windows 7 Ultimate 64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
You mean windbg?
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88002cb511b, fffff880037db7c8, fffff880037db020}

Unable to load image \SystemRoot\system32\DRIVERS\psinknc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for psinknc.sys
*** ERROR: Module load completed but symbols could not be loaded for psinknc.sys
Probably caused by : NNSStrm.sys ( NNSStrm+3511b )

Followup: MachineOwner
---------
Psinknc.sys driver | What is Psinknc.sys file?
nnsstrm.sys - What is nnsstrm.sys ?
Not sure what program windbg is. I used developer tools via How to read the small memory dump files that Windows creates for debugging

I saw that code line you added, but didnt realize that was the reference. Thanks.

I am uninstalling that program. I will mark this thread as solved once I can get it to go for a bit without BSOD
My System SpecsSystem Spec
14 Oct 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

No problem
Observe for 3/4 days before marking as solved
Good luck
My System SpecsSystem Spec
Reply

 BSOD During Outlook 2007 Use. Code 1000007e




Thread Tools




Similar help and support threads
Thread Forum
Just re-installed windows 7 32 bit,BSOD code:1000007e
Hello, I work in IT received a pc with BSOD problem (HP 8100 Elite Convertible Mini Tower) , I thought that problem is in the Hard drive, I changed it with a used one and re-installed win 7 pro 32 bit deleting all partitions creating 2 partitions. after installing I installed only Linksys AE...
BSOD Help and Support
BSOD while playing, code 1000007e
I tend to get a lot of BSODs lately, randomly. This time I got one containing the following error message: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 1000007e ...
BSOD Help and Support
BSOD Help New Build Error Code 1000007e
I Just Build this computer two days ago. I have Got About 10 Bsod And im geting tired Of it .Can someone tell me why this is going on Thanks . here is the error code .I have ran mem test and everything is good there Problem signature: Problem Event Name: BlueScreen OS Version:...
BSOD Help and Support
BSOD While Playing Skyrim, BCC code 1000007e
Hey all, long time reader/browser, first time register and poster. I had a BSOD playing Skyrim, I have a feeling it has to do with my software but I'd like a little direction in debugging. Crash report is as follows: Attached necessary files, Running Windows 7 x64 on SSD (OEM)
BSOD Help and Support
BSOD showing code BCCode: 1000007e again, please help
Last time I post a similar thread in this board : http://www.sevenforums.com/crashes-debugging/196435-bsod-showing-code-bccode-1000007e-please-help.html I updated my bluetooth driver and I think the problem is already solved since there is no BSOD appear for several days. However, just 5...
BSOD Help and Support
New Noetbook With Win 7 Enterpise BSOD Code:1000007e
I have 2 HP 4720s notebooks which are only a week old and the have crashed 2 times with the above code. The notebooks came in Dec 2010 with Windows 7 Professional but upgraded to Win 7 Enterprise. OS Name: Microsoft Windows 7 Enterprise OS Version: 6.1.7600 N/A...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:26.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App