Windows 7: BSOD During Outlook 2007 Use. Code 1000007e

Bfaridnia · 14 Oct 2012

Solved

System Specs:
Custom Built, Windows 7 Ultimate 64 (6_1_7600, Service Pack: 0_0, Product: 256_1) with AMD Athlon DC 4450e 2.31 GHz & 2GB ram

Software:
Outlook 2007 installed as part of MS office 2007 suite

Issue:
After loading Outlook, the system will BSOD and restart when the user begins interacting with the software. Issue does not follow any pattern or time table. The error when rebooted is:

Code:

Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7600.2.0.0.256.1
  Locale ID:	1033

Additional information about the problem:
  BCCode:	1000007e
  BCP1:	FFFFFFFFC0000005
  BCP2:	FFFFF88003D63290
  BCP3:	FFFFF880037D47C8
  BCP4:	FFFFF880037D4030
  OS Version:	6_1_7600
  Service Pack:	0_0
  Product:	256_1

SF mini dump zip attached.

Thank you in advance for your insight

**koolkat77** · 14 Oct 2012

Any particular reason for not installing service pack 1?

Bfaridnia · 14 Oct 2012

Would this hotfix apply to this situation? as I do have the same stop error 0x0000007E

"Stop 0x0000007E SYSTEM_THREAD_EXCEPTION_NOT_HANDLED" error when the GPU is under heavy load conditions in Windows 7 or Windows Server 2008 R2
another KB that also mentions
Stop error message in Windows 7 or Windows Server 2008 R2: "Stop error code 0x0000007E (SYSTEM_THREAD_EXCEPTION_NOT_HANDLED)" or "Stop error code 0x00000050 (PAGE_FAULT_IN_NONPAGED_AREA)"

Bfaridnia · 14 Oct 2012

Quote: Originally Posted by koolkat77

Any particular reason for not installing service pack 1?

No. This is a clients computer and I had not realized they were not on SP1. I will go ahead and update.

Checked and they had SP1 waiting to be updated. I went ahead and set that into motion. I will report back if anything changes.

Bfaridnia · 14 Oct 2012

Update: Installed SP1 and still had same error occur.

**koolkat77** · 14 Oct 2012

Where did you get this copy of windows 7 from?

The BSoDs were caused by Panda Antivirus. Suggest you to uninstall it.
Keep MSE, it does not cause all these problems

Microsoft Security Essentials - Free Antivirus for Windows

Bfaridnia · 14 Oct 2012

Quote: Originally Posted by koolkat77

Where did you get this copy of windows 7 from?

The BSoDs were caused by Panda Antivirus. Suggest you to uninstall it.
Keep MSE, it does not cause all these problems

Microsoft Security Essentials - Free Antivirus for Windows

Ok thank you. Where did you derive that was the issue? I used MS developer tools to access the minidump file but couldnt find what driver/program was causing the fault.? thanks.

**koolkat77** · 14 Oct 2012

You mean windbg?

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88002cb511b, fffff880037db7c8, fffff880037db020}

Unable to load image \SystemRoot\system32\DRIVERS\psinknc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for psinknc.sys
*** ERROR: Module load completed but symbols could not be loaded for psinknc.sys
Probably caused by : NNSStrm.sys ( NNSStrm+3511b )

Followup: MachineOwner
---------

Psinknc.sys driver | What is Psinknc.sys file?
nnsstrm.sys - What is nnsstrm.sys ?

Bfaridnia · 14 Oct 2012

Quote: Originally Posted by koolkat77

You mean windbg?

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88002cb511b, fffff880037db7c8, fffff880037db020}

Unable to load image \SystemRoot\system32\DRIVERS\psinknc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for psinknc.sys
*** ERROR: Module load completed but symbols could not be loaded for psinknc.sys
Probably caused by : NNSStrm.sys ( NNSStrm+3511b )

Followup: MachineOwner
---------

Psinknc.sys driver | What is Psinknc.sys file?
nnsstrm.sys - What is nnsstrm.sys ?

Not sure what program windbg is. I used developer tools via How to read the small memory dump files that Windows creates for debugging

I saw that code line you added, but didnt realize that was the reference. Thanks.

I am uninstalling that program. I will mark this thread as solved once I can get it to go for a bit without BSOD

**koolkat77** · 14 Oct 2012

No problem
Observe for 3/4 days before marking as solved
Good luck

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