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Windows 7: BSOD/Hanging on splash, 0x124 stop

14 Oct 2012   #1
Sogortheogre

Windows 7 Home Premium 64 bit
 
 
BSOD/Hanging on splash, 0x124 stop

Heya all,

I've been having a bit of trouble with my new machine as of late, put it together not too long ago and have yet to pin down this problem. It has been rather flaky on starting up, usually hanging on the splash screen. I thought I had solved it several times, and I was mostly focusing on possible bad or missing drivers, but didn't have a whole lot to go on as I was never getting any error codes. However recently I did get a BSOD while attempting to boot up, which is fortunate 'cause now I've at least got something to go off of. I know this particular error indicates that there is a problem with hardware/drivers, was wondering if anyone could help me pin down the exact issue. I have checked my HDD, RAM, and CPU for troubles (Using Seagate's diagnostic bootable tools and Memtest86+ respectively). If anyone could go through the .dmp file and help me figure out if it is a bad piece of hardware or if there is something wrong with a driver somewhere, I'd greatly appreciate it. Attaching the information requested (The grabbing tool was nifty), and I will be fiddling around with checking for driver updates and what not in the mean time.

Thanks,
Sogor


My System SpecsSystem Spec
.

15 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.
Code:
...
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8009dd3028, be000000, 800400}

Probably caused by : hardware

Followup: MachineOwner
---------
Stop 0x124 is totally a hardware caused stop. To troubleshoot it, it is best to follow the guide Stop 0x124 - what it means and what to try

Follow it, step by step. If you have any questions, ask us.
My System SpecsSystem Spec
20 Oct 2012   #3
Sogortheogre

Windows 7 Home Premium 64 bit
 
 

Just a heads up on my progress so far, still having errors (and if you have any opinions so far, feel free to give me a shout.).

I was already working my way through some of the troubleshooting steps listed in the thread you linked me, but it gave a me a few things to try as well. Here is what I have done so far:

Checked HDD with Seagate's diagnostic software and chkdsk (functional)
Checked CPU with Intel's diagnostic software (functional)
Checked RAM with Memtest86+ (Over 10 passes, no errors)
Removed SSD from system to ensure that it wasn't interfering (Was using it as a cache)
Updated a multitude of drivers to more recent versions

So far the problem remains. I am not sure if it could be a driver at this point, but it is possible I missed one somewhere, or that it could be a malfunctioning windows driver? In any case, the remaining pieces of hardware to be tested would be the GPU, Mobo, and PSU. The CPU has a built-in graphics chip, so I am going to try to switch to it to eliminate the graphics card from the equation (Though I will have to look up how to do this), not sure how to test the other two. I was also planning on doing a repair installation of Windows 7 to try and eliminate possible malfunctioning Windows files.

One reason I suspect Windows files/drivers may be to blame is that when I did a clean boot, only starting Windows related services, the machine still hung at the splash screen.

One oddity that I have noticed after a bit of trial and error is that when I turn on the computer and boot from last known good configuration, I get hung up at the splash screen, however if I run safe mode, restart, and boot from last known good configuration, it seems to work fine. Not really sure what that means.

On a side note, I had a field trip to the Appalachian mountains, which is why my response has been so far delayed.

Thoughts, opinions?
-Thomas
My System SpecsSystem Spec
.


21 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Thomas, as it is a stop 0x124, it is a hardware crash, not anything driver related.

If you have tried all, go to step #9 of the guide. Try replacing hardware parts. I have seen that even a PSU replacement can recover it. If needed, you may follow it: http://www.sevenforums.com/tutorials...-how-test.html.
My System SpecsSystem Spec
21 Oct 2012   #5
Sogortheogre

Windows 7 Home Premium 64 bit
 
 

Is there a way to tell my computer to use the built-in graphics chip rather than the video card I added to the system? Also, according to the guide, drivers could be an issue.

"3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware. It is good practice to run the latest drivers anyway."
My System SpecsSystem Spec
21 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

To use inbuilt graphics, you are to change the place of the VGA/DVI/HDMI output. Open it from the graphics card's port, and plug it in motherboard's port.

Updated drivers help the system to be stable, but generally it crashes caused by hardware driver failure does not indicate 124 but indicate something else. Stop 124 indicates hardware failure, for sure.
My System SpecsSystem Spec
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 BSOD/Hanging on splash, 0x124 stop




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