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Windows 7: BSOD when laptop waking from sleep or hibernation

01 Dec 2012   #11
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please uninstall these while troubleshooting:
Code:
Start Menu\Programs\Anvisoft	TWILLIAMS-LPC\owner:Start Menu\Programs\Anvisoft	TWILLIAMS-LPC\owner
Start Menu\Programs\Anvisoft\Anvi Smart Defender	TWILLIAMS-LPC\owner:Start Menu\Programs\Anvisoft\Anvi Smart Defender	TWILLIAMS-LPC\owner
Uninstall with Free version of Revo Uninstaller:Make scans with the following:

-Kaspersky TDSSKiller-ESET online scannerRecommended antivirus program for Windows 7 based on stability compared to others:-
Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Get the latest version of Intel Rapid Storage:
Code:
0: kd> lmvm iaStor
start             end                 module name
fffff880`01299000 fffff880`013ed000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Tue Sep 14 07:23:32 2010 (4C8ECE94)
    CheckSum:         00073894
    ImageSize:        00154000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Link: Driver Reference Table

Upload a screenshot of your hard disk using crystal disk info and summary tab using Speccy:
Perform a clean install of Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Drivers:
Code:
kd> !irp fffffa80066c0a30
Irp is active with 3 stacks 2 is current (= 0xfffffa80066c0b48)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800518e050 00000000 fffff800036e0200-fffffa80025dec10 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\k57nd60a.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for k57nd60a.sys
*** ERROR: Module load completed but symbols could not be loaded for k57nd60a.sys
 \Driver\k57nd60a	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80025dec10    

			Args: 00000000 00000000 00000000 00000000
0: kd> lmvm k57nd60a
start             end                 module name
fffff880`04000000 fffff880`0406d000   k57nd60a T (no symbols)           
    Loaded symbol image file: k57nd60a.sys
    Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
    Image name: k57nd60a.sys
    Timestamp:        Fri Feb 10 09:53:30 2012 (4F3494BA)
    CheckSum:         00072352
    ImageSize:        0006D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to; Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver (Restart the system if required.) Delete remnants of its drivers/older drivers using Driver Fusion/Sweeper

Download Source: Driver Reference Table

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:Run Disk Check on your hard disk for file system errors and bad sectors on it:Go to this link: Intel® Driver Update Utility

Check your system for latest driver updates (requires Java) and update all out dated drivers.

Perform this USB fix:
Let us know the results.


My System SpecsSystem Spec
.
07 Dec 2012   #12
hikarimay10

Windows 7 Home Premium SP1 64bit
 
 

Hi koolkat77:

Thank you. I follow all the steps listed but the error still occurred.

The screenshots are as follows:

Speccy
Attachment 244717

CrystalDiskInfo
Attachment 244716

Another zip of the Diagnostic Tool is also attached.
Attachment 244715

After I finished all the steps, the next day when I opened the laptop lid it gave the same error about windows unexpected shutdown.

Do you know if start-up items shown in msconfig can cause the problems. The list is too long for a screenshot. How would I get a screenshot for you to check, please?

Thanks again for your help.
Hikarimay10
My System SpecsSystem Spec
07 Dec 2012   #13
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Will check the files as soon as I can.

Edit: There don't seem to be any dump files after 1-12-12.

Can you tell me how old this PC is? And did you reinstall windows on it recently? Changed any hardware etc?

You should proceed with the following:

Make a hard drive test from the hard drive manufacturers website.Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
Quote:
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
Errors are sometimes found after 8 passes.
Do this test overnight, before going to bed.
My System SpecsSystem Spec
.

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 BSOD when laptop waking from sleep or hibernation




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