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Windows 7: BSOD when laptop waking from sleep or hibernation


15 Oct 2012   #1
hikarimay10

Windows 7 Home Premium SP1 64bit
 
 
BSOD when laptop waking from sleep or hibernation

Hello Everyone:

I have seen the many posts about the BSOD. So I went to download the Windows Debugging Tools but each time it keeps complaining about missing files. This means I have no dumpcheck utility.

The problem occurs when I reopen my lid to wake up my laptop from sleep or hibernation. Sometimes it works fine and then other times it reboots and then after my login loads the message comes up about 'windows has recovered from an unexpected shutdown'. I went to Device Manager and right click to upgrade the drivers but Windows said they were already up-to-date. I also ensured that in Windows Update, I checked the optional downloads too. However, the problem still occurred.

I am hoping that the forum members will be able to assist using the crash files that I have attached. My system specs are on my profile page. Thanks.

Regards
hikarimay10


My System SpecsSystem Spec
15 Oct 2012   #2
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Update your NIC driver:
Broadcom NetLink (TM) Gigabit Ethernet
fffff880`07278000 fffff880`072d9000 k57nd60a Sat May 15 14:51:06 2010 (4BEE98BA)

Also check for new version of these drivers:
Mobile Intel(R) 4 Series Express Chipset Family
fffff880`0742b000 fffff880`07b32400 igdkmd64 Wed Sep 02 20:54:15 2009 (4A9EBF57)

Intel(R) ICH9M-E/M SATA AHCI Controller
fffff880`01271000 fffff880`0147b000 iaStor Tue Apr 13 18:44:16 2010 (4BC49F60)

Name [00000011] Atheros AR5B97 Wireless Network Adapter
fffff880`06ee1000 fffff880`07107000 athrx Fri May 07 02:00:58 2010 (4BE3583A)

Uninstall the Following programs:
Daemon Tools, make sure you get rid of the sptd.sys driver
My System SpecsSystem Spec
15 Oct 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome
What antivirus are you using?

Here's a link for the driver update mentioned by Tobias:
Driver Reference Table
My System SpecsSystem Spec
15 Oct 2012   #4
hikarimay10

Windows 7 Home Premium SP1 64bit
 
 

Hi:

Thanks for the driver list, Tobias. I will have a look at the link that koolkat77 provided. Daemon tools was so useful but having a properly working laptop is more important.

To answer your question koolkat77, it's Anvisoft: Anvi Smart Defender.

How do I search the Driver Reference table for the other 3 drivers? I entered the driver name but that doesn't really work. Is there a way to save the old drivers first in case I need to revert back to them?

Regards,
Hikarimay10
My System SpecsSystem Spec
15 Oct 2012   #5
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Quote   Quote: Originally Posted by hikarimay10 View Post
How do I search the Driver Reference table for the other 3 drivers? I entered the driver name but that doesn't really work.
Just copy the text before the date and paste it into the searchbox (make sure you don't get any spaces before or after the driver name):
fffff880`07278000 fffff880`072d9000 k57nd60a Sat May 15 14:51:06 2010 (4BEE98BA)

Quote   Quote: Originally Posted by hikarimay10 View Post
Daemon tools was so useful but having a properly working laptop is more important.
Virtual Clone Drive is a more stable alternative to Daemon Tools.

Quote   Quote: Originally Posted by hikarimay10 View Post
Is there a way to save the old drivers first in case I need to revert back to them?
There's inbuilt functionality in the W7 Device Manager to roll back drivers and there's also third party software to allow you to backup your drivers if you want to reinstall your machine (like DoubleDriver).
My System SpecsSystem Spec
20 Oct 2012   #6
hikarimay10

Windows 7 Home Premium SP1 64bit
 
 

Hello Everyone:

These are the steps that I have completed:

Uninstall:
Daemon Tools

Installed:
DoubleDriver

Backup Drivers

Update the foll:
Broadcom NetLink (TM) Gigabit Ethernet
Intel(R) ICH9M-E/M SATA AHCI Controller
Atheros AR5B97 Wireless Network Adapter

No update found for
Mobile Intel(R) 4 Series Express Chipset Family

However, another BSOD occurred. Not sure what happened this time.

See attached file. Thanks.
My System SpecsSystem Spec
20 Oct 2012   #7
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

You can find the driver for "Mobile Intel(R) 4 Series Express Chipset Family" here.

Seems like the BSOD was caused by the Broadcom NIC driver again, even though it seems like you have the latest one installed now:
fffff880`046e4000 fffff880`04751000 k57nd60a Fri Feb 10 04:53:30 2012 (4F3494BA)
My System SpecsSystem Spec
20 Oct 2012   #8
hikarimay10

Windows 7 Home Premium SP1 64bit
 
 

Hi Tobias:

I already used that link for the Intel chipset. I tried the exe and also tried using the Device Manager->Update driver and the zip file. Windows always state that the driver is already updated. So the same driver still exists.

I am not sure why Broadcom NIC caused the crash because it was updated. I also restarted my laptop after each driver update.

Regards
My System SpecsSystem Spec
04 Nov 2012   #9
hikarimay10

Windows 7 Home Premium SP1 64bit
 
 

Hi Everyone:

Things have been going smoothly but its still too soon to decide. I will continue to monitor the Laptop and if all goes well then I will mark the post as solved. thanks again for your help.

Hikarimay10
My System SpecsSystem Spec
01 Dec 2012   #10
hikarimay10

Windows 7 Home Premium SP1 64bit
 
 

Hi Everyone:

The problem is re-occurring. I am not sure what the problem is this time. Please have a look at the attached files. Thank you.

Regards
Hikarimay10
My System SpecsSystem Spec
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 BSOD when laptop waking from sleep or hibernation




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