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Windows 7: Random Crashes and Restarts

15 Oct 2012   #1
HarryN

Windows 7 Home Premium 64bit
 
 
Random Crashes and Restarts

For about a week now my computer has been crashing and restarting. When it happens any audio will begin to lag and then stop working completely. I don't know whats causing it as it happens without warning and it seems to happen on whatever i'm doing e.g. iTunes, Youtube, Games or just using the internet in general.

When i turn the computer back on and log in i get a box saying Windows has recovered, with details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80061414E0
BCP2: FFFFF880109B9630
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Does anyone know how to stop this from happening, Thanks.


My System SpecsSystem Spec
.
15 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
16 Oct 2012   #3
HarryN

Windows 7 Home Premium 64bit
 
 

Uploaded the .zip from the diagnostic tool.
My System SpecsSystem Spec
.

16 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, did you update to the latest drivers for your graphic card just recently?
Did you updated to service pack 1?
What's the age of all the hardware?
Code:
Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
Suggest you to uninstall Norton, it's known to cause BSoDs.
Download and install MSE (at least to test). Make a full scan once installed and updated
My System SpecsSystem Spec
16 Oct 2012   #5
HarryN

Windows 7 Home Premium 64bit
 
 

I updated my graphics card driver after the problem started because I thought that was the problem, but that didn't solve it.

I have updated to service pack 1.

All of the hardware is about two years old.

After uninstalling Norton i ran a full system scan with MSE and it was all clear, however since uninstall Norton I haven't encountered the problem, so i'm guessing that it was causing the problems.
My System SpecsSystem Spec
16 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Too early to say anything just observe. Is the computer under its warranty?
My System SpecsSystem Spec
16 Oct 2012   #7
HarryN

Windows 7 Home Premium 64bit
 
 

The problem is still here, also the computer is no longer under warranty.
My System SpecsSystem Spec
16 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Tell me the temp of your computer with Speccy - System Information - Free Download
My System SpecsSystem Spec
17 Oct 2012   #9
HarryN

Windows 7 Home Premium 64bit
 
 

Operating System
Microsoft Windows 7 Home Premium 64-bit SP1

CPU
Intel Core i7 950 @ 3.07GHz 53 C
Bloomfield 45nm Technology

RAM
6.00 GB Triple-Channel DDR3 @ 801MHz (9-9-9-24)

Motherboard
ASUSTeK Computer INC. P6X58D-E (LGA1366) 38 C

Graphics
SyncMaster (1680x1050@60Hz)
1279MB GeForce GTX 470 (nVidia) 53 C

Hard Drives
932GB SAMSUNG HD103SJ ATA Device (SATA) 30 C

Optical Drives
Optiarc DVD RW AD-5260S ATA Device

Audio
High Definition Audio Device
My System SpecsSystem Spec
17 Oct 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Do you have another video card to test with? or a friend or neighbor whom you can lend from?
Does your motherboard have an onboard VGA slot? Connect there and see if it crashes
My System SpecsSystem Spec
Reply

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