Random Crashes and Restarts

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  1. Posts : 7
    Windows 7 Home Premium 64bit
       #1

    Random Crashes and Restarts


    For about a week now my computer has been crashing and restarting. When it happens any audio will begin to lag and then stop working completely. I don't know whats causing it as it happens without warning and it seems to happen on whatever i'm doing e.g. iTunes, Youtube, Games or just using the internet in general.

    When i turn the computer back on and log in i get a box saying Windows has recovered, with details:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA80061414E0
    BCP2: FFFFF880109B9630
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Does anyone know how to stop this from happening, Thanks.
    Last edited by HarryN; 16 Oct 2012 at 10:34.
      My Computer

  2.   My Computer


  3. Posts : 7
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Uploaded the .zip from the diagnostic tool. :)
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Okay, did you update to the latest drivers for your graphic card just recently?
    Did you updated to service pack 1?
    What's the age of all the hardware?
    Code:
    Start Menu\Programs\Norton Internet Security	Public:Start Menu\Programs\Norton Internet Security	Public
    Suggest you to uninstall Norton, it's known to cause BSoDs.
    Download and install MSE (at least to test). Make a full scan once installed and updated
      My Computer


  5. Posts : 7
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    I updated my graphics card driver after the problem started because I thought that was the problem, but that didn't solve it.

    I have updated to service pack 1.

    All of the hardware is about two years old.

    After uninstalling Norton i ran a full system scan with MSE and it was all clear, however since uninstall Norton I haven't encountered the problem, so i'm guessing that it was causing the problems.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Too early to say anything just observe. Is the computer under its warranty?
      My Computer


  7. Posts : 7
    Windows 7 Home Premium 64bit
    Thread Starter
       #7

    The problem is still here, also the computer is no longer under warranty.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Tell me the temp of your computer with Speccy - System Information - Free Download
      My Computer


  9. Posts : 7
    Windows 7 Home Premium 64bit
    Thread Starter
       #9

    Operating System
    Microsoft Windows 7 Home Premium 64-bit SP1

    CPU
    Intel Core i7 950 @ 3.07GHz 53 °C
    Bloomfield 45nm Technology

    RAM
    6.00 GB Triple-Channel DDR3 @ 801MHz (9-9-9-24)

    Motherboard
    ASUSTeK Computer INC. P6X58D-E (LGA1366) 38 °C

    Graphics
    SyncMaster (1680x1050@60Hz)
    1279MB GeForce GTX 470 (nVidia) 53 °C

    Hard Drives
    932GB SAMSUNG HD103SJ ATA Device (SATA) 30 °C

    Optical Drives
    Optiarc DVD RW AD-5260S ATA Device

    Audio
    High Definition Audio Device
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Do you have another video card to test with? or a friend or neighbor whom you can lend from?
    Does your motherboard have an onboard VGA slot? Connect there and see if it crashes
      My Computer


 
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