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Windows 7: STOP 0x0000001E while using Chrome


15 Oct 2012   #1

Windows 7 64bit
 
 
STOP 0x0000001E while using Chrome

Computer recently had Windows 7 64-bit installed and has been working fine for over a week.

That was until this morning. I received STOP 0x0000001E while using Chrome and now the computer is in a startup BSOD loop. When the computer is loading startup programs when booting outside of safe mode the whole process seems inordinately sluggish then after about roughly a minute a BSOD will occur. However the system runs fine in safe mode as I am currently using it to post this request.

I have attached the dump files gathered using Seven Diagnostic Tools. Any help you guys can give me with regards to this would be greatly appreciated!


My System SpecsSystem Spec
.

15 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Why are you using the Enterprise version of Windows 7?
Code:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED 
Usual causes:  Device driver, hardware, System service, compatibility, 
Remote control programs, memory, BIOS
BugCheck 1E, {ffffffffc0000005, fffff80002a7a7ef, 0, 7efa0000}
Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )
Suggestions:
Uninstall AVG, it causes BSoDs. Use free MSE (at least to test). Make a full scan once installed and updated
Run the System File Checker that scans the the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Run Disk Check on your hard disk for file system errors and bad sectors on it:
Remove any 3rd party remote control programs during troubleshooting
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6264, 351.50 KB (359,936 bytes), 7/3/2012 10:10 PM)
Update your graphic card drivers to their latest:
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Download the auto-detect tool for AMD.
    AMD Driver Autodetect
  3. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  4. Type in Driver Fusion in Search
  5. Remove all drivers
  6. Boot normally now, and install the latest drivers from the
    auto-detect program you downloaded.

Let us know the results and further blue screens if any
My System SpecsSystem Spec
20 Oct 2012   #3

Windows 7 64bit
 
 

Thank you for your reply.

I did what you suggested and it resolved the startup bsod loop. However, I am still having intermittent bsod(0x000001E) with relation to a program opening up a new web page.

Do you have any idea why this might be?


Thank you again!
My System SpecsSystem Spec
.


20 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Upload the dumps for us to check
My System SpecsSystem Spec
Reply

 STOP 0x0000001E while using Chrome




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