Windows 7: STOP 0x0000001E while using Chrome

masoch · 15 Oct 2012

Computer recently had Windows 7 64-bit installed and has been working fine for over a week.

That was until this morning. I received STOP 0x0000001E while using Chrome and now the computer is in a startup BSOD loop. When the computer is loading startup programs when booting outside of safe mode the whole process seems inordinately sluggish then after about roughly a minute a BSOD will occur. However the system runs fine in safe mode as I am currently using it to post this request.

I have attached the dump files gathered using Seven Diagnostic Tools. Any help you guys can give me with regards to this would be greatly appreciated!

koolkat77 · 15 Oct 2012

Welcome

Why are you using the Enterprise version of Windows 7?

Code:

STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED 
Usual causes:  Device driver, hardware, System service, compatibility, 
Remote control programs, memory, BIOS
BugCheck 1E, {ffffffffc0000005, fffff80002a7a7ef, 0, 7efa0000}
Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )

Suggestions:
Uninstall AVG, it causes BSoDs. Use free MSE (at least to test). Make a full scan once installed and updated

Run the System File Checker that scans the the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

SFC /SCANNOW Command - System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Remove any 3rd party remote control programs during troubleshooting

Code:

Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6264, 351.50 KB (359,936 bytes), 7/3/2012 10:10 PM)

Update your graphic card drivers to their latest:

Download and install Driver Sweeper:
→ |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
Download the auto-detect tool for AMD.
→ AMD Driver Autodetect
Boot into Safe Mode from Advanced Boot Options:
→ Advanced Boot Options
Type in Driver Fusion in Search
Remove all drivers
Boot normally now, and install the latest drivers from the
auto-detect program you downloaded.

Let us know the results and further blue screens if any

masoch · 20 Oct 2012

Thank you for your reply.

I did what you suggested and it resolved the startup bsod loop. However, I am still having intermittent bsod(0x000001E) with relation to a program opening up a new web page.

Do you have any idea why this might be?

Thank you again!

koolkat77 · 20 Oct 2012

Upload the dumps for us to check

Windows 7: STOP 0x0000001E while using Chrome

STOP 0x0000001E while using Chrome problems?