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Windows 7: BSOD

16 Oct 2012   #1
binyc

Windows 7 Home 64bit
 
 
BSOD

I know this thread has been inactive for a while, but I've been searching for a solution to this problem for a few days now, and this is the closest I've come to the same problem I'm having. I have a Dell XPS L502x, for about a year now and I'm having the same problem as the OP. I've updated all my drivers to the best of my ability, to no avail. I've attached bsod files, hopefully correctly, as I'm completely unfamiliar with the process (I followed the instructions in the various tutorial threads). Hopefully someone can tell me what is causing my problem. Thanks!


My System SpecsSystem Spec
.
16 Oct 2012   #2
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Update the following drivers:
Realtek PCIe GBE Family Controller
fffff880`0422f000 fffff880`042b4000 Rt64win7 Fri Jun 10 08:33:15 2011 (4DF1BAAB)

Intel(R) Centrino(R) Wireless-N 1000
fffff880`06631000 fffff880`0717a000 Netwsw00 Sun Jun 03 17:33:40 2012 (4FCB83D4)

Here's some other drivers you might want to update:
Renesas Electronics USB 3.0 Host Controller Driver
fffff880`06600000 fffff880`06631000 nusb3xhc Thu Feb 10 06:52:33 2011 (4D537D21)

Intel(R) HD Graphics Family
fffff880`05811000 fffff880`063c5700 igdkmd64 Thu Jan 27 17:57:05 2011 (4D41A3E1)

Realtek High Definition Audio
fffff880`08adc000 fffff880`08d68200 RTKVHD64 Tue Dec 14 10:14:04 2010 (4D07355C)

I would also recommend replacing Symantec Endpoint Protection with Microsoft Security Essentials.
My System SpecsSystem Spec
16 Oct 2012   #3
binyc

Windows 7 Home 64bit
 
 

Updating those drivers now. I have Security Essentials installed as well as Symantec.

EDIT/UPDATE: Almost done with all 5 of those drivers (the sound driver is downloading slowly), then I'm going to restart, and when I get logged back in try to sleep it. Should work, I hope.

EDIT/UPDATE 2: It didn't work. The same thing happened as before, when I pressed Sleep the screen went black but nothing else. I've attached a new dump info zip.

W7 64 bit not sleeping. Might this help? When I run the powercfg -requests I get two things running:
Quote:
[DRIVER] Realtek High Definition Audio (HDAUDIO\FUNC_01&VEN10EC&DEV_0665&SUBSYS_102804B6&REV_1000\4&40ecfe2&0&0001)
An audio stream is currently in use.

[DRIVER] \FileSystem\srvnet
An active remote client has recently sent requests to this machine.
These are both under system. The Realtek one goes away when I close iTunes (kind of obvious). The second only appeared after I ran an MMO I play several minutes ago.
My System SpecsSystem Spec
.

18 Oct 2012   #4
binyc

Windows 7 Home 64bit
 
 

Sorry for the double post but this problem is still happening, and I'm at a loss as to what to do. Could anyone offer me any advice? Thanks.
My System SpecsSystem Spec
18 Oct 2012   #5
Tobias

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Open a command prompt and run the following command:
powercfg -a | clip

this will copy the result to the clipboard just paste the result here then do the same with this command:
for /f "tokens=4 delims= " %a in ('powercfg -GETACTIVESCHEME') do powercfg -q %a | clip
My System SpecsSystem Spec
18 Oct 2012   #6
binyc

Windows 7 Home 64bit
 
 

First :

Quote:
The following sleep states are available on this system: Standby ( S3 ) Hibernate Hybrid Sleep
The following sleep states are not available on this system:
Standby (S1)
The system firmware does not support this standby state.
Standby (S2)
The system firmware does not support this standby state.
Second:

Quote:
Power Scheme GUID: 8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c (High performance)
Subgroup GUID: fea3413e-7e05-4911-9a71-700331f1c294 (Settings belonging to no subgroup)
Power Setting GUID: 0e796bdb-100d-47d6-a2d5-f7d2daa51f51 (Require a password on wakeup)
Possible Setting Index: 000
Possible Setting Friendly Name: No
Possible Setting Index: 001
Possible Setting Friendly Name: Yes
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 0012ee47-9041-4b5d-9b77-535fba8b1442 (Hard disk)
Power Setting GUID: 6738e2c4-e8a5-4a42-b16a-e040e769756e (Turn off hard disk after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000e10
Current DC Power Setting Index: 0x00000708

Subgroup GUID: 0d7dbae2-4294-402a-ba8e-26777e8488cd (Desktop background settings)
Power Setting GUID: 309dce9b-bef4-4119-9921-a851fb12f0f4 (Slide show)
Possible Setting Index: 000
Possible Setting Friendly Name: Available
Possible Setting Index: 001
Possible Setting Friendly Name: Paused
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 19cbb8fa-5279-450e-9fac-8a3d5fedd0c1 (Wireless Adapter Settings)
Power Setting GUID: 12bbebe6-58d6-4636-95bb-3217ef867c1a (Power Saving Mode)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Performance
Possible Setting Index: 001
Possible Setting Friendly Name: Low Power Saving
Possible Setting Index: 002
Possible Setting Friendly Name: Medium Power Saving
Possible Setting Index: 003
Possible Setting Friendly Name: Maximum Power Saving
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 238c9fa8-0aad-41ed-83f4-97be242c8f20 (Sleep)
Power Setting GUID: 29f6c1db-86da-48c5-9fdb-f2b67b1f44da (Sleep after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00002a30
Current DC Power Setting Index: 0x00000708

Power Setting GUID: 94ac6d29-73ce-41a6-809f-6363ba21b47e (Allow hybrid sleep)
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Power Setting GUID: 9d7815a6-7ee4-497e-8888-515a05f02364 (Hibernate after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00001c20

Power Setting GUID: bd3b718a-0680-4d9d-8ab2-e1d2b4ac806d (Allow wake timers)
Possible Setting Index: 000
Possible Setting Friendly Name: Disable
Possible Setting Index: 001
Possible Setting Friendly Name: Enable
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: 2a737441-1930-4402-8d77-b2bebba308a3 (USB settings)
Power Setting GUID: 48e6b7a6-50f5-4782-a5d4-53bb8f07e226 (USB selective suspend setting)
Possible Setting Index: 000
Possible Setting Friendly Name: Disabled
Possible Setting Index: 001
Possible Setting Friendly Name: Enabled
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 44f3beca-a7c0-460e-9df2-bb8b99e0cba6 (Intel(R) Graphics Settings)
Power Setting GUID: 3619c3f2-afb2-4afc-b0e9-e7fef372de36 (Intel(R) Graphics Power Plan)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Battery Life
Possible Setting Index: 001
Possible Setting Friendly Name: Balanced
Possible Setting Index: 002
Possible Setting Friendly Name: Maximum Performance
Current AC Power Setting Index: 0x00000002
Current DC Power Setting Index: 0x00000002

Subgroup GUID: 4f971e89-eebd-4455-a8de-9e59040e7347 (Power buttons and lid)
Power Setting GUID: 5ca83367-6e45-459f-a27b-476b1d01c936 (Lid close action)
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: 7648efa3-dd9c-4e3e-b566-50f929386280 (Power button action)
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000002
Current DC Power Setting Index: 0x00000002

Power Setting GUID: 96996bc0-ad50-47ec-923b-6f41874dd9eb (Sleep button action)
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: a7066653-8d6c-40a8-910e-a1f54b84c7e5 (Start menu power button)
Possible Setting Index: 000
Possible Setting Friendly Name: Sleep
Possible Setting Index: 001
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 002
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 501a4d13-42af-4429-9fd1-a8218c268e20 (PCI Express)
Power Setting GUID: ee12f906-d277-404b-b6da-e5fa1a576df5 (Link State Power Management)
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: Moderate power savings
Possible Setting Index: 002
Possible Setting Friendly Name: Maximum power savings
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000001

Subgroup GUID: 528259f7-7bae-4f30-8321-8afa6e155c4c (GPU settings)
Subgroup GUID: 54533251-82be-4824-96c1-47b60b740d00 (Processor power management)
Power Setting GUID: 893dee8e-2bef-41e0-89c6-b55d0929964c (Minimum processor state)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000005
Current DC Power Setting Index: 0x00000005

Power Setting GUID: 94d3a615-a899-4ac5-ae2b-e4d8f634367f (System cooling policy)
Possible Setting Index: 000
Possible Setting Friendly Name: Passive
Possible Setting Index: 001
Possible Setting Friendly Name: Active
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: bc5038f7-23e0-4960-96da-33abaf5935ec (Maximum processor state)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000064
Current DC Power Setting Index: 0x00000064

Subgroup GUID: 7516b95f-f776-4464-8c53-06167f40cc99 (Display)
Power Setting GUID: 17aaa29b-8b43-4b94-aafe-35f64daaf1ee (Dim display after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x000000f0
Current DC Power Setting Index: 0x00000078

Power Setting GUID: 3c0bc021-c8a8-4e07-a973-6b14cbcb2b7e (Turn off display after)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0xffffffff
Possible Settings increment: 0x00000001
Possible Settings units: Seconds
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000708

Power Setting GUID: aded5e82-b909-4619-9949-f5d71dac0bcb (Display brightness)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000064
Current DC Power Setting Index: 0x00000064

Power Setting GUID: f1fbfde2-a960-4165-9f88-50667911ce96 (Dimmed display brightness)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000050
Current DC Power Setting Index: 0x00000050

Subgroup GUID: 9596fb26-9850-41fd-ac3e-f7c3c00afd4b (Multimedia settings)
Power Setting GUID: 03680956-93bc-4294-bba6-4e0f09bb717f (When sharing media)
Possible Setting Index: 000
Possible Setting Friendly Name: Allow the computer to sleep
Possible Setting Index: 001
Possible Setting Friendly Name: Prevent idling to sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Allow the computer to enter Away Mode
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Power Setting GUID: 34c7b99f-9a6d-4b3c-8dc7-b6693b78cef4 (When playing video)
Possible Setting Index: 000
Possible Setting Friendly Name: Optimize video quality
Possible Setting Index: 001
Possible Setting Friendly Name: Balanced
Possible Setting Index: 002
Possible Setting Friendly Name: Optimize power savings
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Subgroup GUID: b14a8f96-7b67-4e78-8192-b890b1a62b8a (Internet Explorer)
Power Setting GUID: 4c793e7d-a264-42e1-87d3-7a0d2f523ccd (JavaScript Timer Frequency)
Possible Setting Index: 000
Possible Setting Friendly Name: Maximum Power Savings
Possible Setting Index: 001
Possible Setting Friendly Name: Maximum Performance
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Subgroup GUID: e73a048d-bf27-4f12-9731-8b2076e8891f (Battery)
Power Setting GUID: 637ea02f-bbcb-4015-8e2c-a1c7b9c0b546 (Critical battery action)
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000002

Power Setting GUID: 8183ba9a-e910-48da-8769-14ae6dc1170a (Low battery level)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x0000000a
Current DC Power Setting Index: 0x0000000a

Power Setting GUID: 9a66d8d7-4ff7-4ef9-b5a2-5a326ca2a469 (Critical battery level)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000005
Current DC Power Setting Index: 0x00000005

Power Setting GUID: bcded951-187b-4d05-bccc-f7e51960c258 (Low battery notification)
Possible Setting Index: 000
Possible Setting Friendly Name: Off
Possible Setting Index: 001
Possible Setting Friendly Name: On
Current AC Power Setting Index: 0x00000001
Current DC Power Setting Index: 0x00000001

Power Setting GUID: d8742dcb-3e6a-4b3c-b3fe-374623cdcf06 (Low battery action)
Possible Setting Index: 000
Possible Setting Friendly Name: Do nothing
Possible Setting Index: 001
Possible Setting Friendly Name: Sleep
Possible Setting Index: 002
Possible Setting Friendly Name: Hibernate
Possible Setting Index: 003
Possible Setting Friendly Name: Shut down
Current AC Power Setting Index: 0x00000000
Current DC Power Setting Index: 0x00000000

Power Setting GUID: f3c5027d-cd16-4930-aa6b-90db844a8f00 (Reserve battery level)
Minimum Possible Setting: 0x00000000
Maximum Possible Setting: 0x00000064
Possible Settings increment: 0x00000001
Possible Settings units: %
Current AC Power Setting Index: 0x00000008
Current DC Power Setting Index: 0x00000008
Thanks again.
My System SpecsSystem Spec
Reply

 BSOD




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