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Windows 7: BSOD while PC is idle, PC infected?

21 Oct 2012   #11
valenselv

Windos 7 Home Basic Service Pack 1
 
 

Here it goes


My System SpecsSystem Spec
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21 Oct 2012   #12
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks like there's a problem with your hard drive. How long has it been since you got this hard drive? Please take the seatools for windows and seatools for DOS and let us know the results
My System SpecsSystem Spec
22 Oct 2012   #13
valenselv

Windos 7 Home Basic Service Pack 1
 
 

Well I bought this PC brand new approx. 9 months ago.

How does this SeaTools app work? I dl'ed and ran the Windows one and it says Ready to Test, but doesn't test anything. I'm given the option to Fix the unit, which says it would cause data loss and I haven't made a backup yet. Am I skipping a step here or should I back up the data and run this thing?
My System SpecsSystem Spec
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24 Oct 2012   #14
valenselv

Windos 7 Home Basic Service Pack 1
 
 

Update: now my PC won't start, boot's broken and it can't get fixed by the system tool. What should I do?
My System SpecsSystem Spec
24 Oct 2012   #15
gregrocker

 

'Work through these steps for Troubleshooting Windows 7 Failure to Start starting with the hardware tests in beginning note.

Any PC that had infected itself with both MucAfee and AVG I would Clean Reinstall - Factory OEM Windows 7 after testing the hardware. Then stick with the tools and methods given to get and keep a perfect install based on countless thousands we've done here.
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24 Oct 2012   #16
essenbe

Windows 7 Enterprise X64/Windows 10 Enterprise X64/Windows 10 Pro X64/Linux Mint
 
 

I assume you have a laptop. If it is still under warranty I would contact the manufacturer's tech support. If you purchased the hard drive individually, you should contact Western Digital support for an RMA. In any case, if the hard drive is not operative, it will have to be replaced. If it still works at all and Windows can see the drive, you can try recovering your data by copy/pasting it in Windows recovery. If you want to try, you can downloadd Data Lifeguard for dos and boot from the CD. That is Western Digital's hard drive diagnostic program.
My System SpecsSystem Spec
25 Oct 2012   #17
F5ing

Windows 7 Ultimate x64
 
 

I think RELIC (essenbe) provides some sound advice. That hard drive has detected at least 105 "unstable" sectors (a problem with reading them). I think I'd copy out all data that you can (you should have backups anyway) before running hard drive diagnostics or doing any other testing of it.

Not saying the drive is definitely bad as some (or even all) of these sectors may really be okay. Based on the issues you've reported (and the fact that there are quite a few sectors identified as having potential problems) I think I'd take the "data safe" route for resolving this. But you're the only one that knows how critical that data is to you.
My System SpecsSystem Spec
25 Oct 2012   #18
Anthony

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Since you are backing up all your data I would seriously consider a Clean Install on that hard drive, I don't think it is the hard drive, I believe it to be something to do with that Lenovo EE Boot Optimizer driver that has messed up here!! I don't trust anything like that!!

Clean Install: Clean Reinstall - Factory OEM Windows 7

Make sure you have all your activation Documents before you do a clean install!!

Let us know what you decide, keep us posted.

Thanks
My System SpecsSystem Spec
06 Nov 2012   #19
valenselv

Windos 7 Home Basic Service Pack 1
 
 

Hello everyone. I finally reinstalled Windows like you said, hoping this is not a HDD issue. The thing is that my computer is still running slow. It's not like it was before, now it's more usable, but still gets stuck at times, practically frozen for 1 or 2 minutes before starting working again (e.g. opening windows explorer, task manager and playing music again). Also, sometimes it takes a really long time to boot.

I ran the SeaTools SMART test and chkdsk from boot and everything seems to be fine. I get the feeling that when the computer has to load several files from the HDD it gets saturated, that's why my WMP doesn't work well lately. Could this be an issue? I really don't know what to do, I supposed everything would go back to normal functioning. I'd like to leave the reinstall as a last resort and hear other suggestions, if there are any. Thank you for your help all.
My System SpecsSystem Spec
06 Nov 2012   #20
F5ing

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by valenselv View Post
... I finally reinstalled Windows like you said, hoping this is not a HDD issue.......I ran the SeaTools SMART test and chkdsk from boot and everything seems to be fine......I'd like to leave the reinstall as a last resort and hear other suggestions, if there are any.
Something doesn't make sense to me. You say you reinstalled Windows, then state you'd like to leave the reinstall as a last resort. Which is it?

Post another screenshot of CrystalDisk. I'd like to see how those numbers may have changed. Did you ever backup your data?

Someone mentioned warranty, you mentioned it's 9 months old. You might want to check into that.
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 BSOD while PC is idle, PC infected?




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