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Windows 7: Frequent BSODs while web browsing and playing video games.


17 Oct 2012   #1

Windows 7 Home Premium 64bit
 
 
Frequent BSODs while web browsing and playing video games.

Hello SevenForums, wondering if you could help narrow down an extremely frustrating problem I have been having for quite some time with blue screens. The minidump files are included in the attachment of this post in a zip folder.

Please let me know if I need to give you any other information or if the use of these forums has been improper.

Couple of things to note:
I have been having these for a while, seemingly randomly. I could be web browsing on Facebook, watching a video or just playing video games and it will occur. They appear to be less likely to occur the longer the machine has been running (speculation).
--
I replaced my memory a month ago in order to try and fix these blue screens, it hasn't helped, doesn't seem to be a problem with the RAM itself.
--
On occasion, the blue screens are accompanied by a failure to POST (just shows a cursor and black screen before windows startup) and also a screen freeze just as the windows logo appears.
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Blue screens usually accompanied by a brief graphical glitch which appears as hundreds of different coloured lines in rows (not sure if that matters, thought i'd list it anyways)

Any help in this matter would be greatly appreciated. This problem has plagued me for many months now. Thank you for reading!


My System SpecsSystem Spec
.

18 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

upload your MSINFO32.nfo file. It will supply us some more information that we need.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
At the same time, your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
18 Oct 2012   #3

Windows 7 Home Premium 64bit
 
 

Thank you very much for the response, and for further instruction!

Ever since I have activated the verifier I have been getting the BSOD immediately after windows logo appears without fail for 3 attemps at normal boot. I have however managed to enter safe mode and collect 2 more crash dumps and the MSINFO32.nfo information for you. I do not believe that Windows had a chance to create dump files for the 3 BSODs that occurred directly after Windows logo animation this morning.
My System SpecsSystem Spec
.


18 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

This one indicates to AMD USB Filter Driver (likely part of the chipset drivers).
Code:
 *******************************************************************************
  *                                                                             *
  *                        Bugcheck Analysis                                    *
  *                                                                             *
  *******************************************************************************
   
  Use !analyze -v to get detailed debugging information.
   
  BugCheck D5, {fffff9800486ee40, 0, fffff880053bf1aa, 0}
   
  Unable to load image \SystemRoot\system32\DRIVERS\usbfilter.sys, Win32 error 0n2
  *** WARNING: Unable to verify timestamp for usbfilter.sys
  *** ERROR: Module load completed but symbols could not be loaded for usbfilter.sys
   
  Could not read faulting driver name
  Probably caused by : usbfilter.sys ( usbfilter+41aa )
   
  Followup: MachineOwner
  ---------
Udaate it from AMD Support & Drivers.
My System SpecsSystem Spec
18 Oct 2012   #5

Windows 7 Home Premium 64bit
 
 

Your continued assistance is greatly appreciated, good sir! I will update my USB Filter Driver as soon as I get home.

One more piece of information might be useful to know: These BSODs have been occurring for months. In addition to replacing my RAM sticks, I have also done a reinstall of Windows and these problems still persist. Could this indicate that there is another hardware problem, perhaps with the Motherboard or even PSU? I will be posting my full specs tonight to further help you to assist me. I will also update you on whether or not updating that driver gets me past the Driver Verifier BSOD occuring on Windows normal startup.
My System SpecsSystem Spec
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 Frequent BSODs while web browsing and playing video games.




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