Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD while surfing the net SYSTEM_SERVICE_EXCEPTION

18 Oct 2012   #1
cronaldo

windows 7 64bit
 
 
BSOD while surfing the net SYSTEM_SERVICE_EXCEPTION

Hi all. I am brand new to the board and I stumbled across this fantastic site while looking for a solution to my multiple BSOD's

I have been getting BSOD's from what I believe are different drivers for quite some time now. I have tried numerous driver updates, but nothing seems to help. Sometimes I get a couple in a day and other times it can go a few days before crashing.

I am running win7 64bit with a quadcore and a 600gb HD

I have attached the SF_diagnostic zip.

any help would be greatly appreciated


My System SpecsSystem Spec
.
18 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello ronaldo, Welcome aboard.

It is the problem with your Sunbelt Personal Firewall driver/Sunbelt Software.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, 0, fffff88008b5fde0, 0}

Unable to load image SbFw.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SbFw.sys
*** ERROR: Module load completed but symbols could not be loaded for SbFw.sys
Probably caused by : SbFw.sys ( SbFw+a7b1 )

Followup: MachineOwner
---------
That program is discontinued already, and not anymore supported. Better you uninstall it.

Also, uninstall AVG.
Code:
fffff880`08b602d8  fffff880`07f35b3eUnable to load image AVGIDSDriver.Sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for AVGIDSDriver.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSDriver.Sys
 AVGIDSDriver+0xeb3e
- - - - - -  - - - -  - - - - 
- - - - - -  - - - -  - - - - 
fffff880`08b60868  fffff880`0485215d avgtdia+0x115d
fffff880`08b60870  00000000`00000001
fffff880`08b60878  fffff880`04cdd6f0 SbFw+0xa6f0
fffff880`08b60880  fffffa80`0619c360
fffff880`08b60888  fffff880`0e951588
fffff880`08b60890  00000000`00000000
fffff880`08b60898  fffff880`04858838 avgtdia+0x7838
=============================
fffff880`08b5fca8  fffff880`04851000Unable to load image avgtdia.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avgtdia.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
 avgtdia
Uninstall the following programs too.
Code:
Ad-Aware Antivirus 
AVG PC Tuneup 2011\Utilities
MagicDisc
MagicISO
Norton Online Backup
Advanced System care.
For antivirus, use Microsoft Security Essentials - Free Antivirus for Windows only.

► Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
The network driver needs to be updated, too.
Code:
Name    [00000007] Realtek PCIe GBE Family Controller
Driver    c:\windows\system32\drivers\rt64win7.sys (7.37.1229.2010, 403.10 KB (412,776 bytes), 12/29/2010 10:45 AM)
First, download the network card driver from manufactuer's website, Realtek
Then reinstall the driver:
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors".
  3. Right click your network card and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
  5. Restart the computer
  6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.
Let us know the results.
My System SpecsSystem Spec
18 Oct 2012   #3
cronaldo

windows 7 64bit
 
 

Wow thanks Arc... instant response.

I did everything you suggested and so far so good. I'll give it a couple of days and see if that did it.

Thanks again.
My System SpecsSystem Spec
.

19 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK mate! Let us know what happened there.
My System SpecsSystem Spec
22 Oct 2012   #5
cronaldo

windows 7 64bit
 
 

4 days no crash... longest I have gone since these crashes started happening is 3 weeks so its a bit early to start celebrating, but there is hope.

Thanks Arc
My System SpecsSystem Spec
22 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Best of luck mate.

Must robust optimism says that your issue is over, after removal of AVG and other problematic programs.
My System SpecsSystem Spec
16 Nov 2012   #7
cronaldo

windows 7 64bit
 
 

I'll go ahead and call this solved.

Thanks Arc.
My System SpecsSystem Spec
16 Nov 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome
My System SpecsSystem Spec
Reply

 BSOD while surfing the net SYSTEM_SERVICE_EXCEPTION




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD while surfing the web
I haven't received a BSOD for months, so I'm not sure why I suddenly got one today. Please help.
BSOD Help and Support
BSOD while surfing the web
okey so I've gotten plenty of BSOD's now and here's the dump file. I got the BSOD when I surfed the web. Thx for help
BSOD Help and Support
BSOD Out of the blue when surfing net. ERROR: System_Service_Exception
Hello i suddenly received this error on my custom built PC and i need help as i intend to give this PC to my cousin for his birthday in 3 days time... i cant seem to fix the error as it keeps popping up. Here is the minidump file https://www.dropbox.com/s/lygohte517fg0jx/121212-16614-01.dmp
BSOD Help and Support
BSOD while surfing the web
I was just doing some homework on my laptop when it suddenly BSOD. I saw that Intel rapid storage system was involved in the problem and so it shut down. When I turned it on again only the windows logo appeared and it never booted to the login screen. I tried Safe Mode and it doesn't work either. I...
BSOD Help and Support
BSOD when surfing web
Hi, Problem occurs only when browsing the net and not during games, even heavy. Memtest ok. PSU replaced to OCZ 750 W. Antyvir is NOD32 by ESET ver. 4.2.71.2 - and should be recognized by Perfmon, and it isn't... however... I just updated BIOS ("Desc: Improve stability issues") on this ASUS...
BSOD Help and Support
BSOD while surfing the net
HI, I dunno what happen coz i just got BSOD while surfing the net. Below are the msg after restart: Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7600.2.0.0.256.1 Locale ID: 1033 Additional information about the problem: BCCode: 50
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:41.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App