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Windows 7: BSOD danew.sys

18 Oct 2012   #1
Botsproef

Windows 7 home premium x64 service pack 1
 
 
BSOD danew.sys

High there,

I had a BSOD and checked the memory.dmp file after installing WinDbg. Now I'm a total noob but I noticed two things. First it says 'symbols could not be loaded for danew.sys' and secondly 'Probably caused by : danew.sys ( danew+6da )'

I found out that danew.sys could be related to razer mouse (which I have) and so I updated the driver. Time will tell if this was the cause, but what do you think?

What about the symbols, what does that mean?

Ron


My System SpecsSystem Spec
.
18 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard, Ron!

I think exactly what do you think. It is caused by the razor mouse, New DeathAdder Mouse driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

Unable to load image \SystemRoot\system32\drivers\danew.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for danew.sys
*** ERROR: Module load completed but symbols could not be loaded for danew.sys
Probably caused by : danew.sys ( danew+6da )

Followup: MachineOwner
---------
It is somehow old, too!
Code:
 lmvm danew
start             end                 module name
fffff880`05369000 fffff880`0536bf00   danew    T (no symbols)           
    Loaded symbol image file: danew.sys
    Image path: \SystemRoot\system32\drivers\danew.sys
    Image name: danew.sys
    Timestamp:        Tue Mar 23 14:07:33 2010 (4BA87DCD)
    CheckSum:         0000D71C
    ImageSize:        00002F00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So you should update it from Razer Support. And as you said, you have done it already.

At the same time you need to update Intel(R) 82579V Gigabit Network Connection driver, too. As some network failures are also seen in the stack.
Code:
lmvm e1c62x64
start             end                 module name
fffff880`048f1000 fffff880`0494c000   e1c62x64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\e1c62x64.sys
    Image name: e1c62x64.sys
    Timestamp:        Thu Dec 01 04:39:31 2011 (4ED6B7AB)
    CheckSum:         0006396D
    ImageSize:        0005B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Intel Download Center.

Dont take it otherwise, but you should get rid of these programs too.
Code:
Start Menu\Programs\Free Registry Cleaner 
Start Menu\Programs\MSI
Start Menu\Programs\Norton 360
Start Menu\Programs\Norton Management
First tow are must to uninstall. About Norton, you may keep it until it is causing any problem. If you dont use it other than backups, it will not cause any problem hopefully.

Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
OK? Best of luck mate!
My System SpecsSystem Spec
18 Oct 2012   #3
Botsproef

Windows 7 home premium x64 service pack 1
 
 

Thanks mate
updated the intel lan driver as well (via MSI drivers)


Bit confused about Free registry cleaner (use that sometimes) and MSI, why should I uninstall them?
Norton is my firewall and virusscanner so that needs to stay

I just found something strange in device manager. The Razer mouse is listed under mous and pointers as Razer DeathAdder 3.5G wiht latest drivers. But also directly und my pc as Razer Device and when opening the tab as Razer Gaming Device with the old 2010 driver. When opening properties there is no way I can remove this (all grayed out). Any idea???


Regards
Ron
My System SpecsSystem Spec
.

18 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Ron,

Any type of registry cleaner program just mess windows7 registry hive up. Totally. Only one program you can use, that is CCleaner. At the same time, MSI programs are bloatwares, potential problem causers. AfterBurner is the worst of them.

About Norton, I understand your point. I suggested it, coz we see a lot of troubles with Symentac programs everyday. No, it does not mean that they are always the problems, but they may be, anytime.

Most of us believe (supported by evidence obviously) that Microsoft Security Essentials - Free Antivirus for Windows with windows inbuilt firewall and free MBAM on demand scan is the best security combination.

Best of luck mate. Let us know how everything went
My System SpecsSystem Spec
18 Oct 2012   #5
Botsproef

Windows 7 home premium x64 service pack 1
 
 

Ok, clear answer
Think I updated my (second) message while you were typing can you please check for the device manager issue
My System SpecsSystem Spec
18 Oct 2012   #6
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by Botsproef View Post
Ok, clear answer
Think I updated my (second) message while you were typing can you please check for the device manager issue
Detter you uninstall the mouse driver in device manager and then reinstall it again.
Driver Install - Device Manager
My System SpecsSystem Spec
Reply

 BSOD danew.sys




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