Windows 7: BSOD at random times, error ntoskrnl.exe

bonkers20 · 18 Oct 2012

Hi i am new to this, i keep getting blue screen at random and dont know how to debug minidump file and i am running out of patience with this pc thanks in advance and that is the most recent one ive had.

On Thu 18/10/2012 13:23:57 GMT your computer crashed
crash dump file: C:\Windows\Minidump\101812-68344-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x87AE9)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF880089F3618, 0xFFFFF880089F2E70, 0xFFFFF80002CE444F)
Error: NTFS_FILE_SYSTEM
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

**koolkat77** · 19 Oct 2012

Welcome

Please upload your msinfo32.nfo file. To get this:

Click on the Start
Type msinfo32 into the Search programs and files box
When it opens, go to File, Save
Save as msinfo32.nfo and save in a place you will remember
Let it finish the process of gathering and saving the system info
Right click the .nfo file, click send to compressed (zipped) folder
Upload the .zip file here.

Post a screen shot with crystal disk info:

Run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Hard drive test both short and long with:

SeaTools for Windows

Also the DOS version of:

SeaTools for DOS

bonkers20 · 19 Oct 2012

hi thanks for the reply here is the file and i tries to install seatools but it wont scan my hardrive.

bonkers20 · 19 Oct 2012

and here is the screen shot.

**koolkat77** · 19 Oct 2012

Okay..

Problematic software:

Code:

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\Catalyst Control Center	Public:Start Menu\Programs\Catalyst Control Center	Public
Start Menu\Programs\RegAce System Suite	Public:Start Menu\Programs\RegAce System Suite	Public

Please uninstall AVG, it contributes in BSoDs. Use free Microsoft Security Essentials instead. It's light weight and does not create problems with the windows 7 OS. Refrain from using PC optimizer/Registry Cleaners like the one you have installed. These things wreck the system beyond repair. You also need to update your graphic card drivers to their latest. Avoid CCC as in Catalyst control center during installation of fresh drivers. Use Revo Uninstaller (Advance mode) to get rid of the registry cleaner.

For the ATI drivers, uninstall it from control panel first:
Click on the Start

► Control Panel ► Programs ► Uninstall a program ► Uninstall the ATI related stuff. If there are driver remnants use Driver Sweeper to get rid of them.

Then run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible and run Disk Check again

Let us know the results and further BSoDs if any

bonkers20 · 19 Oct 2012

thankyou i will start doing that and will get back to you.

**koolkat77** · 19 Oct 2012

Sure, take your time

bonkers20 · 19 Oct 2012

also should of said that i have bent pins on my cpu socket on mobo could that be casuing some sort of problem?

**koolkat77** · 19 Oct 2012

Quote: Originally Posted by bonkers20

also should of said that i have bent pins on my cpu socket on mobo could that be casuing some sort of problem?

Could be

How old is your computer?

bonkers20 · 19 Oct 2012

i built it about 3 month ago and the bsods were bad at first but then they stopped for a while until yesterday when i had 1

Windows 7: BSOD at random times, error ntoskrnl.exe

BSOD at random times, error ntoskrnl.exe problems?