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Windows 7: Brand new Asus CM8630 BSOD from Hal.dll issues

20 Oct 2012   #11
Beghoulious

windows 7 home premium 64 bit
 
 

Thanks for the response, attached i have my system info and my update crash report.

As for the tests i have run they are as follows:

Intel burn test v2:
passed 3 times on standard
twice on high both reports said my cpu stability was good

Intel Processor Diagnostic tool:
Ran this test twice, both passed

Furmark gpu test:
GPU completed furmark test with no issues

Windows memory diagnostic:
Ran this many many times, all passes

Memtest86:
Have passed twice, still running nightly memtests to assure passes are not flukes will keep updated.

have not ran prime95 (doesnt intel burn test do that job?)

if there is any information i am missing please let me know
thanks


My System SpecsSystem Spec
.
20 Oct 2012   #12
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

System Specs:
Quote:
Then enter them in the 'My System Specs' drop box at the lower left of any of your posts.
This information, when easily accessible, will help us to find the cause of your hardware problem.
Include CPU cooler information.
This will make them easy for us to see, much better than downloading a file, opening, etc... It can be seen with one click.
The Word document is not what we need, not enough information.
Download Speccy in my link above and fill in the 'My System Specs'. Look at other members 'My System Specs' in this thread, it will give you an idea of what we need.

Attachment 237660

No need to bother running the Windows memory diagnostic, it's not useful, better to run memtest86+.
How many passes for memtest86+?
Minimum of 7 full passes are required for any useful evaluation.

Prime95 and Intel Burn Test are different.

Waiting for System info.

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
My System SpecsSystem Spec
21 Oct 2012   #13
Beghoulious

windows 7 home premium 64 bit
 
 

attached is all requested data.

Bios reads vcore voltage as: 1.11-1.24

VIN1: 1.02V

AVCC: 3.36-3.38V

3VCC: 3.36V

VIN4: 1.01-1.02V
VIN6: 0.21-0.22V


memtest86 just passed its 4th test and im starting the 5th tonight.

thank you for the response.
My System SpecsSystem Spec
.

21 Oct 2012   #14
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

memtest86+ runs a series of tests, when the series is complete it's called a 'Pass', with each 'Pass' it will perform different tests.
You need to complete 7 full passes. With 8GB RAM this may take 8-12 hours, best to run overnight.
When the column circled in red below reaches 8, then you can stop the test.
Attachment 237703
If you get any errors during the test you can stop the test, report the number of passes completed, the number of the current test running and the 'Wall Time'.

Do you have the UEFI BIOS?
Is this your desktop?
Your manual: Essentio CM6830
Select your OS and download the Manual.
Go to page 58, select 'Advanced' tab, what options are available?
I've d/l'ed and looked at your manual, there is not much BIOS information available.
Most OEM systems have a very limited BIOS functions, they won't allow you to change settings on most hardware, like CPU and RAM voltage, frequency, and many others.

If your BIOS doesn't have the options we need, then we can only troubleshoot, probably no usable settings available that we need to make adjustments.

Let's run another CPU test.
Download OCCT stability checking tool
Run the CPU:OCCT test for at least 30 minutes, be sure to monitor your CPU and GPU temps.
Set the time before you start. Do not change the before and after idle times, we need that info.
When its done, pass or fail, it will make some graphs. Post these here as they are useful for analyses.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
This is important to have opened and running while you do any Windows based stress tests. Keep it open and watch it closely until the temps level off, then keep an eye on it during the test.

Your max CPU core temp is 72.4C, stop the test if it reaches this temp.
Take the Tcase max temp of 67.4C and add 5C to get the max CPU Core temps.
Intel Core™ i7-3770 Processor


From your System Event Logs:
There are several of these, one reported after every crash.
Code:
Event[9314]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2012-10-20T20:31:30.200
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Beghoulious
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ00 has been enumerated.             
_PSV = 0K             
_TC1 = 0             
_TC2 = 0             
_TSP = 0ms             
_AC0 = 358K             
_AC1 = 328K             
_AC2 = 273K             
_AC3 = 273K             
_AC4 = 273K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 379K             
_HOT = 0K             
_PSL - see event data.

Event[9315]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2012-10-20T20:31:30.200
  Event ID: 89
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Beghoulious
  Description: 
ACPI thermal zone ACPI\ThermalZone\TZ01 has been enumerated.             
_PSV = 379K             
_TC1 = 1             
_TC2 = 5             
_TSP = 1000ms             
_AC0 = 0K             
_AC1 = 0K             
_AC2 = 0K             
_AC3 = 0K             
_AC4 = 0K             
_AC5 = 0K             
_AC6 = 0K             
_AC7 = 0K             
_AC8 = 0K             
_AC9 = 0K             
_CRT = 379K             
_HOT = 0K             
_PSL - see event data.
This is indicating the CPU is overheating.
Have been monitoring the CPU core temps while you are running stress tests?

Check that the CPU cooler is firmly attached.
You will probably need to remove the cooler, clean the CPU and cooler with isopropyl alcohol, re-apply the thermal paste and install the cooler.
Too much thermal paste is as bad as too little, also for the cooler too tight is as bad as too loose.
Best Thermal Paste Application Methods

Drivers that need updated or removed:
Update all drivers from your Asus support site, any devices you have added need to be checked for newer drivers.
You have 20-30 out of date drivers.
ASInsHelp 1/3/2008 - Asus Ai Booster software - out of date, highly recommend to uninstall all Asus utilities, they are known to cause instability.

Remove the 'Best Buy' apps and Spotify from your startup programs, these don't need to be loaded on each boot.
My System SpecsSystem Spec
21 Oct 2012   #15
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Thanks Dave
My System SpecsSystem Spec
21 Oct 2012   #16
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

No problem Golden, hope re-applying the thermal paste will solve the crashes.
My System SpecsSystem Spec
21 Oct 2012   #17
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

I wonder what temperatures were reached with IBT - LINPACK is unforgiving if the CPU isn't cooled adequately.
My System SpecsSystem Spec
21 Oct 2012   #18
Beghoulious

windows 7 home premium 64 bit
 
 

The OCCT test bluescreened my computer, and did not save graphs. it was making my CPU go above 72c almost instantly

How do you remove a cpu cooler? ill gladly put some coolant on there

how can you tell my drivers are out of date? i am having alot of trouble updating them. Asus driver list is very old and device doctor keeps trying to give me older drivers than what i have. and the device manager keeps telling me they are up to date.

from what im seeing now this could easily be a heat problem. the CPUTIN was changin from 70-91c even under idle stress
My System SpecsSystem Spec
21 Oct 2012   #19
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

That indicates the CPU cooler is not correctly attached or the thermal paste is not applied correctly.

Here are a couple guides on installing CPU coolers.

How to Install a CPU Cooler
Installing The CPU Cooler

For the Drivers, look at the 'Driverlist' folder in the Zip file you attached, Any driver with a date older than 13 July, 2009 is out of date. The only exception is the Windows drivers.
Asus is not known for having up to date drivers, do the best you can.
My System SpecsSystem Spec
21 Oct 2012   #20
Beghoulious

windows 7 home premium 64 bit
 
 

alright ill start getting to these fixes and ill let you guys know. i guess ill go to the website for all the individual hardware components and get the drivers straight from the manufacturer

thanks for all the help!
My System SpecsSystem Spec
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 Brand new Asus CM8630 BSOD from Hal.dll issues




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