Solved Brand new Asus CM8630 BSOD from Hal.dll issues

Hey, i have tried everything i can think of to fix this issue on my new ASUS CM68630

whocrashed reports this again and again when i am browsing the internet or gaming its just random:

crash dump file: C:\windows\Minidump\101312-29764-01.dmp
This was probably caused by the following module: hal.dll (hal+0x12A3B)
Bugcheck code: 0x124 (0x0, 0xFFFFFA8008081028, 0xBE200000, 0x2110A)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\windows\system32\hal.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.

My computer is just a stock ASUS CM8630 from bestbuy but i replaced the video card with a ASUS GTX 560 Ti and i replaced the power supply with an Antec EarthWatts EA-650 GREEN 650W ATX12V v2.3 SLI Ready CrossFire Certified 80 PLUS BRONZE Certified Active PFC Power Supply

I have tried memory tests sfc checks, disk checks, i have re installed OS several times and this problem still persists. i think it has something to do with the voltage based on my research.
any ideas?

Hi,


The 0x124 bugcheck is a tricky one. Please refer to these suggestions:

http://www.sevenforums.com/crash-lo...top-0x124-what-means-what-try.html#post354696

Also, consider running a stability test on your CPU using this:

http://www.sevenforums.com/tutorials/220743-cpu-stress-test-using-intelburntest.html

Regards,
Golden

I have been through that list multiple times. The drivers, hardware tests, memory tests all come out with no issues
I have run sfc check and updated bios, I have done a vinilla os reinstall. And all the components are brand new. Also the heat never spikes and my CPU fan maintains 4800rpm while running intese programs ez it seems.
It's got to be the voltage which I kno nothing about.
My i7 vcore runs at like 1.23volts when understress and i dont think it stable

I have tried full standard/stock settings aswell and it still BSOD.

bump

In this case, look at Step 9 carefully in this thread:
http://www.sevenforums.com/crash-lo...top-0x124-what-means-what-try.html#post354696

So buy brand new hardware to swap out with my other brand new hardware until it works? great advice thanks let me just go ahead and grab another 1300 dollars and ill get right on that.

Can you see how that is frustrating to hear?
is there any actual help someone can give me?

I'm a bit new at this BSOD analysis, so perhaps I've missed something, but I've tried to give you information that we advise everyone with 0x124 bug checks.

I realise its frustrating for you, but its not our fault. We are all volunteers here, and try our best. I've requested some more experienced help, but you need to undergo a change of attitude quickly if you are going to get any help here.

i apologize for my attitude, i usually only post on a tech forum when i'm at my wits end because i can solve most of these issues by myself.

i realize your helping us posters purely for our benefit and any advice you could give me would still be greatly appreciated.

perhaps a recurring pattern can help solve this issue so attached is a log of all the recent dumps.

thx for not giving up

We need more details on the testing you have done.
Many times we have members say they ran a test only to find out later they didn't run the right option or run the test long enough.

Post exactly which test you have ran, what test options, and for example the RAM test, memtest86+, how long you ran the test.

Please fill in your system specs?
You can use this app to find them: Speccy Free System information Utility
Then enter them in the 'My System Specs' drop box at the lower left of any of your posts.
This information, when easily accessible, will help us to find the cause of your hardware problem.
Include CPU cooler information.

It is not uncommon for new hardware to fail or need setting adjustments.

Blue Screen of Death (BSOD) Posting Instructions
When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.

The last four crashes are all the same:
It is blaming your CPU, with the other files in the reports requested, I will be able to make an evaluation and give you relevant suggestions.

Waiting for your reports and system information.

Thanks for the response, attached i have my system info and my update crash report.

As for the tests i have run they are as follows:

Intel burn test v2:
passed 3 times on standard
twice on high both reports said my cpu stability was good

Intel Processor Diagnostic tool:
Ran this test twice, both passed

Furmark gpu test:
GPU completed furmark test with no issues

Windows memory diagnostic:
Ran this many many times, all passes

Memtest86:
Have passed twice, still running nightly memtests to assure passes are not flukes will keep updated.

have not ran prime95 (doesnt intel burn test do that job?)

if there is any information i am missing please let me know
thanks

System Specs:

Then enter them in the 'My System Specs' drop box at the lower left of any of your posts.
This information, when easily accessible, will help us to find the cause of your hardware problem.
Include CPU cooler information.

Click to expand...

This will make them easy for us to see, much better than downloading a file, opening, etc... It can be seen with one click.
The Word document is not what we need, not enough information.
Download Speccy in my link above and fill in the 'My System Specs'. Look at other members 'My System Specs' in this thread, it will give you an idea of what we need.

View attachment 237660

No need to bother running the Windows memory diagnostic, it's not useful, better to run memtest86+.
How many passes for memtest86+?
Minimum of 7 full passes are required for any useful evaluation.

Prime95 and Intel Burn Test are different.

Waiting for System info.

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.

attached is all requested data.

Bios reads vcore voltage as: 1.11-1.24

VIN1: 1.02V

AVCC: 3.36-3.38V

3VCC: 3.36V

VIN4: 1.01-1.02V
VIN6: 0.21-0.22V


memtest86 just passed its 4th test and im starting the 5th tonight.

thank you for the response.

memtest86+ runs a series of tests, when the series is complete it's called a 'Pass', with each 'Pass' it will perform different tests.
You need to complete 7 full passes. With 8GB RAM this may take 8-12 hours, best to run overnight.
When the column circled in red below reaches 8, then you can stop the test.
View attachment 237703
If you get any errors during the test you can stop the test, report the number of passes completed, the number of the current test running and the 'Wall Time'.

Do you have the UEFI BIOS?
Is this your desktop?
Your manual: Essentio CM6830
Select your OS and download the Manual.
Go to page 58, select 'Advanced' tab, what options are available?
I've d/l'ed and looked at your manual, there is not much BIOS information available.
Most OEM systems have a very limited BIOS functions, they won't allow you to change settings on most hardware, like CPU and RAM voltage, frequency, and many others.

If your BIOS doesn't have the options we need, then we can only troubleshoot, probably no usable settings available that we need to make adjustments.

Let's run another CPU test.
Download OCCT stability checking tool
Run the CPU:OCCT test for at least 30 minutes, be sure to monitor your CPU and GPU temps.
Set the time before you start. Do not change the before and after idle times, we need that info.
When its done, pass or fail, it will make some graphs. Post these here as they are useful for analyses.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.
This is important to have opened and running while you do any Windows based stress tests. Keep it open and watch it closely until the temps level off, then keep an eye on it during the test.

Your max CPU core temp is 72.4°C, stop the test if it reaches this temp.
Take the Tcase max temp of 67.4°C and add 5°C to get the max CPU Core temps.
Intel® Core™ i7-3770 Processor


From your System Event Logs:
There are several of these, one reported after every crash.
This is indicating the CPU is overheating.
Have been monitoring the CPU core temps while you are running stress tests?

Check that the CPU cooler is firmly attached.
You will probably need to remove the cooler, clean the CPU and cooler with isopropyl alcohol, re-apply the thermal paste and install the cooler.
Too much thermal paste is as bad as too little, also for the cooler too tight is as bad as too loose.
Best Thermal Paste Application Methods

Drivers that need updated or removed:
Update all drivers from your Asus support site, any devices you have added need to be checked for newer drivers.
You have 20-30 out of date drivers.
ASInsHelp 1/3/2008 - Asus Ai Booster software - out of date, highly recommend to uninstall all Asus utilities, they are known to cause instability.

Remove the 'Best Buy' apps and Spotify from your startup programs, these don't need to be loaded on each boot.

Thanks Dave

No problem Golden, hope re-applying the thermal paste will solve the crashes.

I wonder what temperatures were reached with IBT - LINPACK is unforgiving if the CPU isn't cooled adequately.

The OCCT test bluescreened my computer, and did not save graphs. it was making my CPU go above 72c almost instantly

How do you remove a cpu cooler? ill gladly put some coolant on there

how can you tell my drivers are out of date? i am having alot of trouble updating them. Asus driver list is very old and device doctor keeps trying to give me older drivers than what i have. and the device manager keeps telling me they are up to date.

from what im seeing now this could easily be a heat problem. the CPUTIN was changin from 70-91c even under idle stress

That indicates the CPU cooler is not correctly attached or the thermal paste is not applied correctly.

Here are a couple guides on installing CPU coolers.

How to Install a CPU Cooler
Installing The CPU Cooler

For the Drivers, look at the 'Driverlist' folder in the Zip file you attached, Any driver with a date older than 13 July, 2009 is out of date. The only exception is the Windows drivers.
Asus is not known for having up to date drivers, do the best you can.

alright ill start getting to these fixes and ill let you guys know. i guess ill go to the website for all the individual hardware components and get the drivers straight from the manufacturer

thanks for all the help!