Windows 7: Intermittent BSOD mixed with Windows Not Starting Properly after updat

Jon17e · 19 Oct 2012

Hello, new to this forum but desperately need help.
I am running Windows 7 64-bit on an ASUS U56E standard everything - no hardware changes ever, bought from a store in the box brand new. Had for about a year now.

About a week or two ago I started to get a black screen when turning on my computer that "Windows Did Not Start Properly" and it would automatically go into another sort of disk check menu and it scans for a half hour and says it couldn't find anything. I then continue and usually it boots up ok. But in the last week I am now getting a BSOD mixed with the black one and the Blue one has an IRQL Not Lesser Or Equal Than error at the top but it goes away quickly and I cannot copy down the error codes on the bottom. I hard-shut down the computer every time this happens and about 50% of the time I get a desktop with no issues and the other half I get the BSOD again. I feel this started happening with the last Windows update and I cannot figure out what to do. I attached my information as stated in the forums rules - hopefully someone can help because I depend on my CPU for work and I'm getting scared that I may not ever get back on it if the frequency continues. I wasn't sure if you recommended system restore or not because I didn't want to restore and then have the windows update come through again and have the same problem again (assuming the new Windows 7 updates are vital which I read they are).

Thank you anyone and everyone for the help on this in advance.

Arc · 19 Oct 2012

Welcome aboard.

Your crashes are caused by Norton.

► First, Symantec Heuristics Driver.

Code:

fffff880`0324c358  fffff880`051752e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_19.7.1.5\Definitions\BASHDefs\20120928.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0

► Again, Norton Internet Security itself.

Code:

fffff880`0324c678  fffff880`0478cfd8Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x21fd8

Uninstall Norton, using Norton Removal Tool.

► At the same time, uninstall the following knows trouble causers.

Start Menu\Programs\ASUS
Start Menu\Programs\ASUS Utility
Start Menu\Programs\ASUS Utility\ASUS Splendid Utility
Start Menu\Programs\QuickTime - Use QuickTime alternative.

► Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

► Update your display driver from Intel Download Center

Code:

Name    Intel(R) HD Graphics Family
Driver    c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2405, 11.69 MB (12,259,712 bytes), 7/28/2011 6:31 AM)

► Update your audio driver from Realtek

Code:

Name    Realtek High Definition Audio
Driver    c:\windows\system32\drivers\rtkvhd64.sys (6.0.1.6383, 2.75 MB (2,886,888 bytes), 9/18/2011 4:48 AM)

► Update your Ethernet driver from ATHEROS drivers for Microsoft Windows (Atheros?????)

Code:

Adapter Type    Not Available
Name    [00000007] Atheros AR8151 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Driver    c:\windows\system32\drivers\l1c62x64.sys (1.0.0.35, 165.61 KB (169,584 bytes), 7/28/2011 6:32 AM)

Let us know the results.

Jon17e · 19 Oct 2012

I cannot thank you enough for such a quick response, I will begin to dismantle the situation and report back to you by doing your steps in-between work. Thank you 100%....

Arc · 19 Oct 2012

You are welcome.
Waiting to see the results.

Jon17e · 19 Oct 2012

I was able to uninstall quicktime from the uninstall programs menu, but I'm unsure how to uninstall the following ones:

Start Menu\Programs\ASUS
Start Menu\Programs\ASUS Utility
Start Menu\Programs\ASUS Utility\ASUS Splendid Utility

They appear as folders with multiple programs - should I just right click and delete them out? Or should I uninstall all of the following in my 'uninstall programs' screen listed here:

ASUS AI Recovery
ASUS LifeFrame3
ASUS Power4Gear Hybrid
ASUS Secure Delete
ASUS Spledid Video Enhancement Technology
ASUS SCR_U46_ENG
ATK Package

I am updating the BIOS and such right now too.........what should I do about an anti-virus program in the mean time? Thanks again

Arc · 19 Oct 2012

if the uninstallations are any problem, try Revo. It uninstalls things including registry leftovers.

Also, follow the guide: Clean Up Factory Bloatware

The best antivirus solution is Microsoft Security Essentials - Free Antivirus for Windows, with windows firewall and free MBAM as on demand scanner. You can trust on the combination more than anything else.

Jon17e · 19 Oct 2012

So far so good - I updated all of the different thing you mentioned and also completely uninstalled Norton, quicktime and also everything else and so far so good - tried restarting and haven't had any problems at all yet - I'll let you know of any more issues. Thanks a bunch again , I really appreciate your help!

Arc · 20 Oct 2012

You are welcome Jon17e

Let us know the situation after a few days again.

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