Windows 7: BSOD playing browser game, Bad_pool_Header

Henkjaap · 19 Oct 2012

I have a lot of BSOD's when I play games in my browser. I uploaded the SF report, I would be glad if someone could help! I receive different errors, this time it was " Bad_Pool_Header", last time it was dxgmms1.sys.

I have this issue for a long time right now, I just tried reinstalling Windows 7 but unfortunately they kept coming...

**koolkat77** · 19 Oct 2012

Hello and welcome to seven forums

Problematic software:

Code:

Start Menu\Programs\Avira Public:Start Menu\Programs\Avira Public
Start Menu\Programs\Avira\Avira Desktop Public:Start Menu\Programs\Avira\Avira Desktop Public
Start Menu\Programs\DAEMON Tools Lite Public:Start Menu\Programs\DAEMON Tools Lite Public

Avira is known to cause blue screens on some systems. Please uninstall it. Use Microsoft Security Essentials, it's free+light weight and does not cause problems on the Windows 7 OS. If you prefer additional security go with the free version of malware bytes. A tutorial on security is listed below:

Run a full scan with both (separately) once downloaded, installed and updated.

Daemon Tools is known to cause blue screens. Look on our forum for evidence.

Removing DAEMON Tools Lite | daemon-help.com

Code:

Driver c:\windows\system32\drivers\atikmdag.sys (8.1.1.859, 4.00 MB (4,194,816 bytes), 14-07-09 00:09)

You need to update to the latest drivers for your graphic card.

Click on the Start

► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to ATI. If there are driver remnants, use driver sweeper to get rid of them.

Additional suggestions:

Run this tool and delete anything it finds:

Anti-rootkit utility TDSSKiller

Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

SFC /SCANNOW Command - System File Checker

Then run Disk Check on your hard disk for file system errors and bad sectors on it:

Disk Check

Let us know the results, good luck

Henkjaap · 19 Oct 2012

Thank you for your reply!

I removed Avira and Daemon Tools, updated my display driver, but unfortunate another BSOD.

This time code 000010E.

In the file the SF logfiles.

Anthony · 19 Oct 2012

ATI Radeon X1200 Series (Microsoft Corporation - WDDM) AMD Graphics Drivers & Software

Henkjaap · 21 Oct 2012

Ok thanks, updated my graphic driver again, properly.

Unfortunately just had another BSOD, this time driver-irql-not_less_or_equal, dxgmms1.sys. Againwhile I was playing a game in my webbrowser.

**koolkat77** · 21 Oct 2012

Are you sure you've updated to the latest drivers? This dump does not say so.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffb1, 9, 0, 8e14fb0d}

Unable to load image \SystemRoot\system32\DRIVERS\atikmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiUpdateContextRunningTimeAtISR+25 )

Followup: MachineOwner
---------

1: kd> lmvm atikmdag
start    end        module name
a8011000 a84a2000   atikmdag T (no symbols)           
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp:        Thu Feb 11 11:46:08 2010 (4B7399A0)
    CheckSum:         0043EB18
    ImageSize:        00491000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Code:

ChildEBP RetAddr  Args to Child              
807df7f0 8e14fb0d badb0d00 847c52e8 8e091d04 nt!KiTrap0E+0x2cf (FPO: [0,0] TrapFrame @ 807df7f0)
807df88c 8e15169d 807df8a4 85dfb788 84b53000 dxgmms1!VidSchiUpdateContextRunningTimeAtISR+0x25 (FPO: [Non-Fpo])
807df8c8 8e153952 85dfb788 0005f83b 00000001 dxgmms1!VidSchiProcessIsrCompletedPacket+0x13d (FPO: [Non-Fpo])
807df8f8 8e153f6d 84b53000 807df958 00000001 dxgmms1!VidSchDdiNotifyInterruptWorker+0x1b2 (FPO: [Non-Fpo])
807df914 8e091ea5 857e5920 807df958 807df93c dxgmms1!VidSchDdiNotifyInterrupt+0x7b (FPO: [Non-Fpo])
807df924 8e091f0e 8569f2d0 857e5920 807df958 dxgkrnl!VIDSCH_EXPORT::VidSchDdiNotifyInterrupt+0x14 (FPO: [Non-Fpo])
807df93c a802983f 857e5920 807df958 84de7000 dxgkrnl!DxgNotifyInterruptCB+0x60 (FPO: [Non-Fpo])
WARNING: Stack unwind information not available. Following frames may be wrong.
807df9f8 a80296ff 807dfa10 a8033d0d 860d0008 atikmdag+0x1883f
807dfa00 a8033d0d 860d0008 807dfa84 807dfa60 atikmdag+0x186ff
807dfa10 a816ad40 84c30000 807dfa20 00000040 atikmdag+0x22d0d
807dfa60 a816f6e7 84de7000 a80296d6 860d0008 atikmdag+0x159d40
807dfaac a816f7e9 84de7000 84de9e50 84b86b48 atikmdag+0x15e6e7
807dfb60 a8176888 84de7000 84de9e50 00000000 atikmdag+0x15e7e9
807dfbb4 a8169f7e 0000001e 85c6e500 85569788 atikmdag+0x165888
807dfbcc a80293dc 84de7000 807dfbe8 8e091b14 atikmdag+0x158f7e
807dfbd8 8e091b14 847cd040 00000000 807dfbfc atikmdag+0x183dc
807dfbe8 82897250 85c6e500 857e5920 00000000 dxgkrnl!DpiFdoMessageInterruptRoutine+0x17 (FPO: [Non-Fpo])
807dfbfc 82846e9d 85c6e500 857e5920 807dfc28 nt!KiInterruptMessageDispatch+0x12
807dfbfc 8d042bb6 85c6e500 857e5920 807dfc28 nt!KiInterruptDispatch+0x6d (FPO: [0,2] TrapFrame @ 807dfc28)
807dfc98 8288ca9f 85f16d48 807c8800 807c3000 amdk8!C1Halt+0x4 (FPO: [0,0,0])
807dfd20 8288458d 00000000 0000000e 00000000 nt!PoIdle+0x524
807dfd24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0xd (FPO: [0,0,0])

Henkjaap · 21 Oct 2012

You mean for my video card (I made a print from the device manager)? I just installed the latest version from the ATI website (through the link provided by Antony).

**koolkat77** · 21 Oct 2012

Okay
Wonder why it's still crashing. What's the age of this computer?

Henkjaap · 21 Oct 2012

I think about 4-5 years.

**koolkat77** · 21 Oct 2012

Oh wow

Please post a snip of the hardware celsius using speccy:

Windows 7: BSOD playing browser game, Bad_pool_Header

BSOD playing browser game, Bad_pool_Header problems?