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Windows 7: Windows 7 keeps crashing blue screen C:\Windows\Minidump\101912-39795-


19 Oct 2012   #1

windows 7
 
 
Windows 7 keeps crashing blue screen C:\Windows\Minidump\101912-39795-

Hi please can you help me,

I have a windows 7 Home premium 64 bit, and the problem is my computer keeps crashing to blue screen and restarting. I've checked my drive for errors and checked my memory and have found nothing!!!

I've done a restore system to an earlier point in time and the problem still persists...

the information I get when my computer when Windows has started back up is...


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800FFDC028
BCP3: 00000000BB800000
BCP4: 0000000000000175
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\101912-39795-01.dmp
C:\Users\john\AppData\Local\Temp\WER-570324-0.sysdata.xml

thanks for your time

My System SpecsSystem Spec
.

19 Oct 2012   #2

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

My System SpecsSystem Spec
19 Oct 2012   #3

Windows 7 Home Premium 64 bit
 
 

i'VE HAD SOME CRASHES, MOSTLY DUE TO wIN 7 STEALING PERMISSIONS FROM PROGRAMS AND MAKING THEM IRRELEVANT. (another caps lock error, sorry. Is there a button to invert caps locks errors?)
My System SpecsSystem Spec
.


19 Oct 2012   #4

windows 7
 
 
zip file for BSOD

Quote   Quote: Originally Posted by Anthony View Post
ok I think i've done this correct, thanks for your help here is the zip...
My System SpecsSystem Spec
20 Oct 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello johnboi6, it is a stop 0x124.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800ffdc028, bb800000, 175}

Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware

Followup: MachineOwner
---------
Follow the instructions Stop 0x124 - what it means and what to try. Step by step.

If there is any question about it, you may ask us.
My System SpecsSystem Spec
20 Oct 2012   #6

windows 7
 
 

ok thanks for your kind help here, i'll have a go i'm a bit of a novice when it comes to stuff like this. I'm downloading up to date drivers for my notebook will let you know how I get on with each stage,
My System SpecsSystem Spec
21 Oct 2012   #7

windows 7
 
 

Quote   Quote: Originally Posted by Arc View Post
Hello johnboi6, it is a stop 0x124.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800ffdc028, bb800000, 175}

Unable to load image \SystemRoot\system32\DRIVERS\intelppm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : hardware

Followup: MachineOwner
---------
Follow the instructions Stop 0x124 - what it means and what to try. Step by step.

If there is any question about it, you may ask us.
Hi Arc,

I think your right it is hardware but it seems like it's my additional hardware plugged in via USB! I decided to remove my USB devices before I install the new drivers for my notebook and (((so far so good no blue screen!)))

However it's a shame these USB hardware devices are so important to my craft. See basically I do music production and I have two audio sound-cards linked together (via spdif digital out to in) then both USB cables from each hardware set-up (2 USB cables) are connected to my notebook.

I've followed the exact requirements needed to link both of these hardware devices up with my hardware manuals; however maybe the drivers are the issue. One of my hardware is a focusrite VRM reference audio box and the other is my main external sound card device 'Line 6 UX2' linked together via SPDIF (see pic attached) like I mentioned I followed the manual instructions to use both devices into one as it suggests. How can I go about fixing this do you think in order for it to work with my windows 7 64. Would it be the power of these devices effecting the USB inputs for each one (as i'm using a usb cable for each hardware device? or would it be my USB input drivers need updating.
It makes sense a little this issue I think because occasionally my windows would not shut down with these devices hooked up to my notebook on the odd occasional.

Any help would be truly a blessing thanks to get this to function correctly.
My System SpecsSystem Spec
21 Oct 2012   #8

windows 7
 
 

Quote   Quote: Originally Posted by johnboi6 View Post
Quote   Quote: Originally Posted by arc View Post
hello johnboi6, it is a stop 0x124.
Code:
*******************************************************************************
*                                                                             *
*                        bugcheck analysis                                    *
*                                                                             *
*******************************************************************************

use !analyze -v to get detailed debugging information.

bugcheck 124, {0, fffffa800ffdc028, bb800000, 175}

unable to load image \systemroot\system32\drivers\intelppm.sys, win32 error 0n2
*** warning: Unable to verify timestamp for intelppm.sys
*** error: Module load completed but symbols could not be loaded for intelppm.sys
*** warning: Unable to verify timestamp for win32k.sys
*** error: Module load completed but symbols could not be loaded for win32k.sys
probably caused by : Hardware

followup: Machineowner
---------
follow the instructions Stop 0x124 - what it means and what to try. Step by step.

If there is any question about it, you may ask us.
hi arc,

i think your right it is hardware but it seems like it's my additional hardware plugged in via usb! I decided to remove my usb devices before i install the new drivers for my notebook and (((so far so good no blue screen!)))

however it's a shame these usb hardware devices are so important to my craft. See basically i do music production and i have two audio sound-cards linked together (via spdif digital out to in) then both usb cables from each hardware set-up (2 usb cables) are connected to my notebook.

I've followed the exact requirements needed to link both of these hardware devices up with my hardware manuals; however maybe the drivers are the issue. One of my hardware is a focusrite vrm reference audio box and the other is my main external sound card device 'line 6 ux2' linked together via spdif (see pic attached) like i mentioned i followed the manual instructions to use both devices into one as it suggests. How can i go about fixing this do you think in order for it to work with my windows 7 64. Would it be the power of these devices effecting the usb inputs for each one (as i'm using a usb cable for each hardware device? Or would it be my usb input drivers need updating.
It makes sense a little this issue i think because occasionally my windows would not shut down with these devices hooked up to my notebook on the odd occasional.

Any help would be truly a blessing thanks to get this to function correctly.
spoke to soon apologies it's just done it again BSOD (WITHOUT MY USB DEVICES)..... Now i'll start the driver updates ((((forget my message above))))
My System SpecsSystem Spec
21 Oct 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

How far have you followed it? Stop 0x124 - what it means and what to try

If you have taken all the tests, go to step #9.
My System SpecsSystem Spec
22 Oct 2012   #10

windows 7
 
 

Quote   Quote: Originally Posted by Arc View Post
How far have you followed it? Stop 0x124 - what it means and what to try

If you have taken all the tests, go to step #9.
Hi Arc,

I'm following through each step thoroughly...however having a few issues...this is what i've done so far for each step...

1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.

I'm not sure how to check if my components are overclocked, is there a specific way to do this?. Here are my details from 'Periform Speccy' with given temps'


Microsoft Windows 7 Home Premium 64-bit SP1
CPU
Intel Core i7 2820QM @ 2.30GHz 47 C
Sandy Bridge 32nm Technology
RAM
16.0 GB Dual-Channel DDR3 @ 798MHz (9-9-9-27)
Motherboard
ASUSTeK Computer Inc. G73Sw (CPU 1) 58 C
Graphics
Generic PnP Monitor (1920x1080@60Hz)
1536MB GeForce GTX 460M (ASUStek Computer Inc) 41 C
Hard Drives
466GB Seagate ST9500420AS (SATA) 38 C
932GB SAMSUNG HN-M101MBB (SATA) 30 C
Optical Drives
MATSHITA BD-MLT UJ240AS
Audio
Line 6 UX2

2) Ensure that the machine is adequately cooled. If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.

Does not seem to be overheating....

3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware. It is good practice to run the latest drivers anyway.

A number of updates were found using third party driver update detector 'driver genius professional 11' (23 drivers) were found. I installed a few updates it states. However one update was disruptive to my audio (not sure what driver update did this). It made it very tinny and extremely bad distorted quality So I decided to do a windows system restore before the installed driver updates. This is how far I am with my driver updates afraid to say. But my audio quality is back to normal.

4) Update the motherboard BIOS according to the manufacturer's instructions. Their website should provide detailed instructions as to the brand and model-specific procedure.

I contacted ASUS today regarding this task they suggested my BIOS would be updated via ASUS live update. They suggest I back up my drives externally and do a complete re-installation of windows by pressing F9 key at start (which I have not done as of yet, just in case i solve this BSOD problem with your steps). They also suggested if the re-installation does not fix the BSOD it will need repairing.

5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug). At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.

All windows updates installed correctly...

that's pretty much how far i've got. I'm just backing my driver documents externally on a separate hard drive.

Anything you suggest in my case,
thanks
My System SpecsSystem Spec
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 Windows 7 keeps crashing blue screen C:\Windows\Minidump\101912-39795-




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