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Windows 7: I am also experiencing similar BSOD issues.

19 Oct 2012   #1
Thomo242

Windows 7 Professional x64
 
 
I am also experiencing similar BSOD issues.

Hi there koolkat77 & Gx557,
I am also experiencing similar BSOD issues. There does not appear to be any pattern that I can discern. I have run the following tests where everything has passed with no issues - Windows RAM test, chkdsk on all HDDs and SFC. I have installed all of the latest manufacturer drivers for all hardware. My system is approx 18months old and the only previous issue was a SSD (OS drive) failure after 10months where they replaced the drive under warranty. Attached is the required zip file, I also enabled verifier.exe to hopefully capture additional data that may assist with diagnosis. Any help would be appreciated as I am at a loss. Many thanks,
Thomo.


My System SpecsSystem Spec
.
20 Oct 2012   #2
Golden
Microsoft MVP

Windows 7 Ult. x64
 
 

Hi,
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff8800552bc15, 1, 929}

Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiReportHwHang+119 )

Followup: MachineOwner
This is a graphics card driver problem.

Please uninstall all the existing drivers for your ATI Radeon HD 4290, reboot your PC and let Windows Update install its own drivers.

Monitor your system for more BSOD's and let us know how it goes.

Regards,
Golden
My System SpecsSystem Spec
20 Oct 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hello and welcome to seven forums Thomo242, please follow the instruction by Golden.

Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall all the ATI related stuff then remove any remaining drivers using Driver Sweeper.

If you are overclocking any hardware, STOP. Reset any changed values back to default.
Code:
Start Menu\Programs\Kaspersky Internet Security 2012	Public:Start Menu\Programs\Kaspersky Internet Security 2012	Public
Please remove Kaspersky, it's known to cause BSoDs on some systems. Replace with free MSE, (at least to test). For additional security, use the free version of Malware Bytes. I've also added a tutorial for you.
Run a full scan with both (separately) once downloaded, installed and updated.

Please uninstall any of the following if you have them installed:
  1. 3rd party firewall program
  2. Backup tool
  3. Remote control program

Code:
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED 
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
BugCheck 1E, {ffffffffc0000005, fffff8800552bc15, 1, 929}
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiReportHwHang+119 )
---------------
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA 
Usual causes:  Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
BugCheck 50, {fffffffffa8b4c31, 1, fffff800030c3728, 2}
Could not read faulting driver name
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption ( nt!MiAddViewsForSectionWithPfn+14 )
---------------
STOP 0x0000004E: PFN_LIST_CORRUPT  
Usual causes:  Device driver, ?memory
BugCheck 4E, {7, 2cbd5, 80, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+3780b )
----------------
STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION 
Usual causes:  System service, Device driver, graphics driver, ?memory
BugCheck 3B, {c0000005, fffff80003395916, fffff88007d3efe0, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!ObOpenObjectByName+576 )
----------------
STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL 
Usual causes:  Device driver
BugCheck D1, {74, 2, 0, fffff8800220b30e}
Unable to load image \SystemRoot\system32\DRIVERS\klif.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for klif.sys
*** ERROR: Module load completed but symbols could not be loaded for klif.sys
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : klif.sys ( klif+b30e )
----------------
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL  
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
BugCheck A, {0, 2, 1, fffff800030a1762}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KeRemoveQueueEx+2b2 )
----------------
STOP 0x0000001E: KMODE_EXCEPTION_NOT_HANDLED 
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
BugCheck 1E, {0, 0, 0, 0}
Probably caused by : tcpip.sys ( tcpip!TcpRestructureHashTable+53 )
-----------------
Code:
2: kd> lmvm ahcix64s
start             end                 module name
fffff880`01e4e000 fffff880`01ebc000   ahcix64s T (no symbols)           
    Loaded symbol image file: ahcix64s.sys
    Image path: \SystemRoot\system32\DRIVERS\ahcix64s.sys
    Image name: ahcix64s.sys
    Timestamp:        Thu Nov 17 12:25:45 2011 (4EC4A8E9)
    CheckSum:         0005295C
    ImageSize:        0006E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please remove the driver below completely from control panel, then use Driver Sweeper to remove any remnants, then update to latest.
Code:
STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP 
Usual causes:  Memory corruption, Hardware (memory in particular), Overclocking failure, Installing a faulty or mismatched hardware (especially memory) or a failure after installing it, 
3rd party firewall, Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, Incompatible storage devices, 
Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
BugCheck 7F, {8, 80050031, 6f8, fffff800030ba9f1}
Probably caused by : amdppm.sys ( amdppm!C1Halt+2 )
Run the System File Checker that scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Then run Disk Check on your hard disk for file system errors and bad sectors on itLook for any latest updates from windows updates and install them.

Look for and install the latest version for your BIOS.
Code:
BIOS Version/Date	American Megatrends Inc. P1.00, 6/08/2010
Update to latest drivers for the Marvell stuff you have.
Keep us posted
My System SpecsSystem Spec
.

20 Oct 2012   #4
Thomo242

Windows 7 Professional x64
 
 

Hi Golden & koolkat77, thanks for the advice, I will do all of these things over the next day or so. Just on a side note to let you know I decided to run Memtest (boot cd) again and on the first run I had both sticks installed and it came up with errors. I then ran tests on each stick individually and no errors, I then placed both back sticks into the system and did another test and this time no errors, so perhaps the RAM was not correctly seated initially.FYI only. Many thanks. Thomo.
My System SpecsSystem Spec
20 Oct 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for letting us know. Good luck
My System SpecsSystem Spec
02 Nov 2012   #6
Thomo242

Windows 7 Professional x64
 
 

Hi Golden & koolkat77, thanks for the advice again it is appreciated. This appears to have fixed my issues so far, here is what I performed. I uninstalled all of the ATI (graphic card) drivers etc then allowed windows to install its own drivers however I could only get low resolutions. Windows eventually prompted me to install a recommended driver from ATI which is a beta version of the earlier driver I had installed. I then ran sfc and the chkdsk commands with nil issues reported. So far I have not updated the Marvell drivers (very difficult to locate and they appear to be the latest). I have not uninstalled Kaspersky yet as I am waiting to see if there any further issues first, but so far all good. Once again many thanks for your help, advice and time. All the best and keep up the great work you both do. Regards, Thomo.
My System SpecsSystem Spec
03 Nov 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks for the update.

Post if you still need help.
My System SpecsSystem Spec
Reply

 I am also experiencing similar BSOD issues.




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