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Windows 7: No response(crash) when entering sleep mode or restarting

20 Oct 2012   #1

Windows 7 Ultimate x64
No response(crash) when entering sleep mode or restarting


often, when I want to put computer into sleep mode or sometimes when I restart it, procedure doesn't finish, display usually turns off, but computer is still running. The only option is to turn it off manually by holding power button.

After restarting I have a lot of (15) errors in system log:

A timeout (30000 milliseconds) was reached while waiting for a transaction response from the XXXXXX service.

XXXXXX = iphlpsvc, Schedule, SENS, BITS, CertPropSvc, EapHost ... etc.

Several days ago I have updated my bios and some drivers, so I suspect that the reason may be some driver.

I have dell latitude e4310 notebook running Win7x64 SP1.

If the problem is in driver, how can I find out which driver is problematic? Or do you have any other ideas?

Thanks in advance

My System SpecsSystem Spec

20 Oct 2012   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Post it following the Blue Screen of Death (BSOD) Posting Instructions.

There may not be any crash dumps, but it will give us some other information which will help us to help you better.
My System SpecsSystem Spec

 No response(crash) when entering sleep mode or restarting

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