Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD stop code 3b, unclear cause

20 Oct 2012   #1
kennethe

Windows 7 Home Premium x64
 
 
BSOD stop code 3b, unclear cause

I have been getting a BSOD every couple days. The error is a system_service_exception with stop code 3b. (STOP: 0x0000003b (0x00000000C0000005, 0xFFFFF9600010D010, 0XFFFFF88E011B40, 0x000000000000)

To explain further, I have had this exact same error on TWO different computers, one of them completely new, while running the same combination of programs/drivers. They are both Stop code 3b with Parameter 1 the same, 0x00000000C0000005 (though Parameter 2 and 3 are different for each time the BSOD comes up). The two computers have different graphics drivers, so I believe graphics drivers can be ruled out as the problem (one is a AMD Radeon 6750M, the other is an Intel HD Graphics 4000). The graphics drivers are also updated. They are both running Windows 7, one is a Lenovo ThinkPad x1 Carbon, the other is a Macbook Pro running Bootcamp (I blamed bootcamp for the problem, which is why I got the new computer, but it seems that it is not the problem).

In both cases, I am running a 30" external monitor via a DVI-D to Displayport adapter, made by Accell (with additional USB powering). I believe this may be the problem, because after several days not using the monitor I did not have the crash. This is not conclusive though, because it normally only crashes every 2-5 days, but I think it may be a good place for a knowledgeable person to start. However, I used the computer for many months without any crashes with this external monitor, and it has only been crashing in the last month.

I am also running a Logitech external trackball mouse and have a somewhat new Brother printer and it's associated drivers. I have Nod32 ESET antivirus, updated to the most recent version. I'm also using a program that uses a PostGreSQL database, and am running several applications at a time (not graphics intensive but I believe it does use up a fair amount of resources). For the most part, the crash has only happened after a couple hours of use. I have had all of these things installed and running on both computers when they crashed.

According to BlueScreenView, on both computers the error is caused by driver win32k.sys, caused by address win32k.sys+7d010. The crash address is ntoskrnl.exe+7efc0.

My plan is to keep using the computer(s) without the external monitor, and see if they ever crash. If the monitor is the cause, I would hope for some solution that would allow me to use the monitor (I'd be willing to buy a new adapter if it might make a difference).

I have uploaded the .dmp file zipped. Thanks for the help!


My System SpecsSystem Spec
.
20 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960000dd010, fffff880072a8b40, 0}

Probably caused by : win32k.sys ( win32k!xxxProcessEventMessage+1c0 )

Followup: MachineOwner
---------
According to Carrona.org, STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION
Usual causes: System service, Device driver, graphics driver, memory

Bet there is neither any driver nor the memory is listed as the probable cause. So, let us check for any faulty driver first. In such a situation, it is better to enable Driver Verifier to monitor the drivers.

Driver Verifier - Enable and Disable

Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

Let us know the results, with the subsequent crash dumps, if any.

The next time, post it following the Blue Screen of Death (BSOD) Posting Instructions. A single crash dump is not enough info.
My System SpecsSystem Spec
20 Oct 2012   #3
kennethe

Windows 7 Home Premium x64
 
 

Thank you for the response. I am running Driver Verifier now, and have also uploaded the SF diagnostic tool results if they help. Will post back after 24 hours or next crash.
My System SpecsSystem Spec
.

20 Oct 2012   #4
kennethe

Windows 7 Home Premium x64
 
 

Actually, I spoke too soon, after I had enabled Driver Verifier but before restarting.

Driver Verifier does not seem to work at all. After turning it on, following the instructions in that post, my computer fails to start windows again, and has to go through Startup Repair and then it Restores to an earlier point in order to turn back on. So as far as I can tell, Driver Verifier is not turned on.

Please advise an alternative or how I can make Driver Verifier work correctly.
My System SpecsSystem Spec
20 Oct 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

To make driver verifier work correctly, you need to follow the instructions, step by step.
Driver Verifier - Enable and Disable.

Make it sure that you are not checking any microsoft's drivers.
My System SpecsSystem Spec
20 Oct 2012   #6
kennethe

Windows 7 Home Premium x64
 
 

I did follow the directions exactly, without scanning any Microsoft drivers. However, in the picture in the directions, many non Microsoft drivers are also unchecked (such as the unknown ones), are there others I should leave unchecked, or perhaps just a handful that I should check? Thanks for the help!
My System SpecsSystem Spec
21 Oct 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You check all non-microsoft drivers and proceed. It should work.
My System SpecsSystem Spec
Reply

 BSOD stop code 3b, unclear cause




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
BSOD Stop Code 4e Please Help!
Ive been trying to fix this issue for awhile now and someone had told me to follow the instructions on this page: Driver Verifier - BSOD related - Windows 10, 8.1, 8, 7 & Vista - Sysnative Forums i have attached the minidump file as well as a picture of what happened when trying to log in to...
BSOD Help and Support
BSOD Stop Code 3B, Randomly.
So im getting this stop code Constantly. It will happen if I'm playing games, Browsing you tube or even if I'm turning off my computer it will just Blue screen. Its getting ridiculous. Bought new RAM as i thought it was the issue but i'm still getting the screens. I've attached my DM Log if...
BSOD Help and Support
BSOD Stop Code 1E
After trying to update my GPU driver (AMD Radeon HD 6800 series), I continuously received the BSOD at random moments, as well as what seemed to be adware of replaying commercials in the background and no process to identify/end it. After unsuccessfully removing the adware from running programs...
BSOD Help and Support
BSOD Stop Code F4
Hi :), I am running Windows 7 Home Premium 64-bit on a Dell Inspiron 14z Ultrabook. My Windows has been crashing periodically since I purchased the laptop several months ago. I have contacted Dell for technical support and everything they have recommended (factory reset, Windows re-install,...
BSOD Help and Support
BSOD randomly with unclear USB error
Hi I am getting bsod randomly and with increasing frequency now, almost everyday now. There is some sort of usb error but the bsod is only visible for a short time to read everything. i usually get usb device not recognised error pop up's during use, plus the usb sound accompanying the pop...
BSOD Help and Support
BSOD Stop code 124
Hi guys, I encountered a BSOD while just browsing the internet, I managed to get the STOP code of 124 though before it cleared. I HAVE been having some issues with my HDD not maintaining constant speeds during file transfers, so maybe its a HDD problem? System specs are underneath.
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 13:43.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App