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Windows 7: WoW BSOD help

20 Oct 2012   #1
MossbergTC

Windows 7 Home Premium x64 SP 1
 
 
WoW BSOD help

I have posted what maybe or maybe not needed in resolving my BSOD while playing World of Warcraft (WoW.) I play it for about 3 hours pretty minimal but lately since i have installed the new patch my computer will still playing the music but the video starts to lag and turn the screen grey and green and stripped, etcand I am getting frustrated with it. I am in the dire need of help I can't seem to figure out what needs to be done to fix this problem. I have put what you might need if not I can give you guys more information if need be. Again ty for your time

Also, all of these BSOD's have been while I am playing WoW.


My System SpecsSystem Spec
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21 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Please zip it properly and upload it again.
Attachment 237665Attachment 237666
My System SpecsSystem Spec
21 Oct 2012   #3
MossbergTC

Windows 7 Home Premium x64 SP 1
 
 

I uploaded the new file in the orginal post but hope that helps..let me know if there is anything else that i did wrong ><
My System SpecsSystem Spec
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21 Oct 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Well, it is VIDEO_TDR_FAILURE, stop 0x116.
Code:
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a42e010, fffff88003e9a26c, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+926c )

Followup: MachineOwner
---------
Follow the guide STOP 0x116: VIDEO_TDR_ERROR troubleshooting step by step.

If there is any question about it, ask us.
My System SpecsSystem Spec
21 Oct 2012   #5
MossbergTC

Windows 7 Home Premium x64 SP 1
 
 

Ty for the help Arc...What are the steps to solve the "VIDEO_TDR_FAILURE" that are needed to fix this? I have cleaned all of the dust out of the tower countless of times and keep it clean and at the ventilation areas pretty clean from dust any other debris that can get built up in there..I try to keep it cleaned at least once every two months just to keep it cleaned.

I have read the steps and didn't see anything that helped me to be honest..I may have overlooked them but if you would help me that would be great.


Again thank you very much for your help..

Liam
My System SpecsSystem Spec
21 Oct 2012   #6
MossbergTC

Windows 7 Home Premium x64 SP 1
 
 

Also if there is any more information that you need i'll be happy to give it to you to help me solve this issue...
My System SpecsSystem Spec
21 Oct 2012   #7
MossbergTC

Windows 7 Home Premium x64 SP 1
 
 

sorry i forgot to add that when it happens the computer shows pixels on the screen of numerous colors and i can still hear the music that is playing and everything but the video...I can get into safe mode and safe mode with networking. I can reboot and it is fine "as if nothing has happend" but if there is anything that more information that you need i'll be glad to post it.
My System SpecsSystem Spec
21 Oct 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

OK, let's start fresh.

First update the display driver to latest.
AMD Graphics Drivers & Software

Then, stress test the graphics card.
Video Card - Stress Test with Furmark

Report the situation, and the result of the test. BTW, how old the graphics card is?
My System SpecsSystem Spec
22 Oct 2012   #9
MossbergTC

Windows 7 Home Premium x64 SP 1
 
 

Thank you for the advice and i'm sorry for getting to you so late. I have gone online and tried to d/l and install the new drivers that are posted on the AMD site and they get to the final phase of the d/l and it says that i can't finish the d/l because of some errors.. AMD site when i went to to the best driver D/L and the the D/L of the one that the site gave me was

NSIS Error Installer integrity check has failed. Common causes include incomplete D/L and damaged media. Contact the installer's author to obtain a new copy


Also the
Furmark program also gave me this error

furmarkFaulting application name: FurMark.exe, version: 1.10.2.0, time stamp: 0x504eddb8
Faulting module name: FurMark.exe, version: 1.10.2.0, time stamp: 0x504eddb8
Exception code: 0xc0000417
Fault offset: 0x00069e21
Faulting process id: 0x264
Faulting application start time: 0x01cdb0a95baafc38
Faulting application path: C:\Program Files (x86)\Geeks3D\Benchmarks\FurMark_1.10.2\FurMark.exe
Faulting module path: C:\Program Files (x86)\Geeks3D\Benchmarks\FurMark_1.10.2\FurMark.exe
Report Id: ad9f6236-1c9c-11e2-a865-001cc0feaee3


Also, the video card that i have probably 1.5 to 2 years old..It is in that range though
My System SpecsSystem Spec
23 Oct 2012   #10
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Is WoW the only game you're playing? Have you tried any other games (multiplayer and/or more graphic intensive)?

Have you tried downloading the video drivers multiple times? Did each copy give the same error? If so we may be looking at either a bad router or a bad network card/controller.

Aside from getting an update for your video drivers (which will help a good bit I reckon), I would also recommend turning on Driver Verifier and providing more crashdumps from it. Make sure to follow all instructions thoroughly and read the entire article through.
My System SpecsSystem Spec
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 WoW BSOD help




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