Explorer keeps crashing


  1. Posts : 8
    Windows 7 pro
       #1

    Explorer keeps crashing


    I am going to work through "Captain Jacks'" guide to explorer problems but just wonder if anyone can spot the cause of mine from the reports posted at the end

    I have an annoying problem with Windows Explorer (not IE) which keeps crashing for no apparent reason. It usually restarts OK but is nonetheless very annying and when it happens it then seems more likely to re-occur more frequently in the same session. It happened on two previous installations but the first time I ended up with a Fresh windows install but it takes me days to get the computer back to my normal working arrangment. I have improved this by moving C:\ onto a 128GB SSD but unfortunately I lost the last back up that I had prior to the problem developing, so restoring from back up not likely to help as the fault will likely still be in the back up. The other previous time it happened was a couple of years ago and then I replaced two hard drives, SATA cables and the Motherboard (most people pointed to a fault with HD's or the SATA controller) Each time it was fixed it worked OK for months before happening again!

    What I have tried so far:-
    1) checking hard drives by taking each one out, one at a time with no difference
    2) I couldnt test the SSD that way but it is new and was not in the computer the previous time this happened - so unlikely culprit I think
    3) I have changed default file display to not show image based icons - this has improved it a little but not eliminated it and, as I have a huge number of photos and videos with numeric file names it is a less than ideal work around.
    4) It happens more often when there a few windows open or where I am 2-3 levels into the folder structure but this may be perceptional because it sometimes happens the first time I open Windows Explorer

    SYSTEM DETAILS
    I have an AMD dual core processor
    4GB Ram
    2 x 2TB hard drives, 1 x 128GB SSD, 1x 250GB Hard drive (System Back up) and a 3TB go flex usb drive usually connected. I have tried with out this. Also my perception is that it doesnt happen when these are in use (though usually I would be using an internal drive at the same time)

    Any suggestions for fixing would be really appreciated

    I have selected the two most common error reports:

    FIRST ERROR REPORT - shows as problem relating to ntdll.dll

    Version=1
    EventType=APPCRASH
    EventTime=129884586654191907
    ReportType=2
    Consent=1
    UploadTime=129884586656063910
    ReportIdentifier=26ebd102-dd4b-11e1-b67e-6cf04979cb4d
    IntegratorReportIdentifier=26ebd101-dd4b-11e1-b67e-6cf04979cb4d
    Response.BucketId=2779217094
    Response.BucketTable=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Explorer.EXE
    Sig[1].Name=Application Version
    Sig[1].Value=6.1.7601.17567
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4d6727a7
    Sig[3].Name=Fault Module Name
    Sig[3].Value=ntdll.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.1.7601.17725
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4ec49b60
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=0003224d
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=2057
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=0a9e
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=0a9e
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
    UI[2]=C:\Windows\Explorer.EXE
    UI[3]=Windows Explorer has stopped working
    UI[4]=Windows can check online for a solution to the problem and try to restart the program.
    UI[5]=Check online for a solution and restart the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Windows\Explorer.EXE
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Program Files\AVAST Software\Avast\snxhk.dll
    LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[6]=C:\Windows\system32\msvcrt.dll

    SECOND ERROR REPORT - Shows as problem in Kernel32.dll

    Version=1
    EventType=APPCRASH
    EventTime=129880979830454641
    ReportType=2
    Consent=1
    UploadTime=129880979832274745
    ReportIdentifier=5f77e14e-da03-11e1-8ed6-6cf04979cb4d
    IntegratorReportIdentifier=5f77e14d-da03-11e1-8ed6-6cf04979cb4d
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=Explorer.EXE
    Sig[1].Name=Application Version
    Sig[1].Value=6.1.7601.17567
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4d6727a7
    Sig[3].Name=Fault Module Name
    Sig[3].Value=kernel32.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=6.1.7601.17651
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4e2111bf
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=0004c35d
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7601.2.1.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=2057
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=0a9e
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=0a9e
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
    UI[2]=C:\Windows\Explorer.EXE
    UI[3]=Windows Explorer has stopped working
    UI[4]=Windows can check online for a solution to the problem and try to restart the program.
    UI[5]=Check online for a solution and restart the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Windows\Explorer.EXE
    LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
    LoadedModule[2]=C:\Windows\system32\kernel32.dll
    LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
    LoadedModule[4]=C:\Program Files\AVAST Software\Avast\snxhk.dll
    LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
    LoadedModule[6]=C:\Windows\system32\msvcrt.dll
    LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
    LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
    LoadedModule[9]=C:\Windows\system32\GDI32.dll
    LoadedModule[10]=C:\Windows\system32\USER32.dll
    LoadedModule[11]=C:\Windows\system32\LPK.dll
    LoadedModule[12]=C:\Windows\system32\USP10.dll
    LoadedModule[13]=C:\Windows\system32\SHLWAPI.dll
    LoadedModule[14]=C:\Windows\system32\SHELL32.dll
    LoadedModule[15]=C:\Windows\system32\ole32.dll
    LoadedModule[16]=C:\Windows\system32\OLEAUT32.dll
    LoadedModule[17]=C:\Windows\system32\EXPLORERFRAME.dll
    LoadedModule[18]=C:\Windows\system32\DUser.dll
    LoadedModule[19]=C:\Windows\system32\DUI70.dll
    LoadedModule[20]=C:\Windows\system32\IMM32.dll
    LoadedModule[21]=C:\Windows\system32\MSCTF.dll
    LoadedModule[22]=C:\Windows\system32\UxTheme.dll
    LoadedModule[23]=C:\Windows\system32\POWRPROF.dll
    LoadedModule[24]=C:\Windows\system32\SETUPAPI.dll
    LoadedModule[25]=C:\Windows\system32\CFGMGR32.dll
    LoadedModule[26]=C:\Windows\system32\DEVOBJ.dll
    LoadedModule[27]=C:\Windows\system32\dwmapi.dll
    LoadedModule[28]=C:\Windows\system32\slc.dll
    LoadedModule[29]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a0 6b\gdiplus.dll
    LoadedModule[30]=C:\Windows\system32\Secur32.dll
    LoadedModule[31]=C:\Windows\system32\SSPICLI.DLL
    LoadedModule[32]=C:\Windows\system32\PROPSYS.dll
    LoadedModule[33]=C:\Windows\system32\WINSTA.dll
    LoadedModule[34]=C:\Program Files\DisplayFusion\Hooks\AppHookx86_6A2C27A7-0E25-4A3F-9B2A-EACA5A58F436.dll
    LoadedModule[35]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
    LoadedModule[36]=C:\Windows\system32\WINMM.dll
    LoadedModule[37]=C:\Program Files\RocketDock\RocketDock.dll
    LoadedModule[38]=C:\Windows\system32\PSAPI.DLL
    LoadedModule[39]=C:\Program Files\TeamViewer\Version7\tv_w32.dll
    LoadedModule[40]=C:\Windows\system32\CRTDLL.dll
    LoadedModule[41]=C:\Users\gbswales\AppData\Local\Google\Chrome\Application\20.0.1132.57\chrome_frame_helper.dll
    LoadedModule[42]=C:\Windows\system32\CRYPTBASE.dll
    LoadedModule[43]=C:\Windows\system32\WindowsCodecs.dll
    LoadedModule[44]=C:\Windows\system32\profapi.dll
    LoadedModule[45]=C:\Windows\system32\apphelp.dll
    LoadedModule[46]=C:\Windows\system32\CLBCatQ.DLL
    LoadedModule[47]=C:\Users\gbswales\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\SkyDriveShell.dll
    LoadedModule[48]=C:\Users\gbswales\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\MSVCP110.dll
    LoadedModule[49]=C:\Users\gbswales\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\MSVCR110.dll
    LoadedModule[50]=C:\Users\gbswales\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\Telemetry.dll
    LoadedModule[51]=C:\Users\gbswales\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\logging.dll
    LoadedModule[52]=C:\Windows\system32\faultrep.dll
    LoadedModule[53]=C:\Windows\system32\VERSION.dll
    LoadedModule[54]=C:\Windows\system32\WSOCK32.dll
    LoadedModule[55]=C:\Windows\system32\WS2_32.dll
    LoadedModule[56]=C:\Windows\system32\NSI.dll
    LoadedModule[57]=C:\Windows\system32\Cabinet.dll
    LoadedModule[58]=C:\Windows\system32\WINHTTP.dll
    LoadedModule[59]=C:\Windows\system32\webio.dll
    LoadedModule[60]=C:\Windows\system32\XmlLite.dll
    LoadedModule[61]=C:\Windows\system32\WININET.dll
    LoadedModule[62]=C:\Windows\system32\Normaliz.dll
    LoadedModule[63]=C:\Windows\system32\iertutil.dll
    LoadedModule[64]=C:\Windows\system32\urlmon.dll
    LoadedModule[65]=C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL
    LoadedModule[66]=C:\Program Files\Microsoft Office 15\root\Office15\MSVCR100.dll
    LoadedModule[67]=C:\Program Files\Microsoft Office 15\root\Office15\MSVCP100.dll
    LoadedModule[68]=C:\Program Files\Microsoft Office 15\root\Office15\ATL100.DLL
    LoadedModule[69]=C:\Windows\system32\msi.dll
    LoadedModule[70]=C:\Program Files\Microsoft Office 15\root\Office15\1033\GrooveIntlResource.dll
    LoadedModule[71]=C:\Program Files\AVAST Software\Avast\ashShell.dll
    LoadedModule[72]=C:\Program Files\Google\Drive\googledrivesync32.dll
    LoadedModule[73]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVC P90.dll
    LoadedModule[74]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVC R90.dll
    LoadedModule[75]=C:\Program Files\Wuala OverlayIcons\OverlayIcon.dll
    LoadedModule[76]=C:\Windows\system32\IconCodecService.dll
    LoadedModule[77]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[78]=C:\Windows\system32\rsaenh.dll
    LoadedModule[79]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[80]=C:\Windows\system32\SndVolSSO.DLL
    LoadedModule[81]=C:\Windows\system32\HID.DLL
    LoadedModule[82]=C:\Windows\System32\MMDevApi.dll
    LoadedModule[83]=C:\Windows\system32\timedate.cpl
    LoadedModule[84]=C:\Windows\system32\ATL.DLL
    LoadedModule[85]=C:\Windows\system32\actxprxy.dll
    LoadedModule[86]=C:\Windows\system32\ntmarta.dll
    LoadedModule[87]=C:\Windows\system32\WLDAP32.dll
    LoadedModule[88]=C:\Windows\System32\shdocvw.dll
    LoadedModule[89]=C:\Windows\system32\LINKINFO.dll
    LoadedModule[90]=C:\Windows\system32\USERENV.dll
    LoadedModule[91]=C:\Windows\System32\gameux.dll
    LoadedModule[92]=C:\Windows\system32\CRYPT32.dll
    LoadedModule[93]=C:\Windows\system32\MSASN1.dll
    LoadedModule[94]=C:\Windows\System32\wer.dll
    LoadedModule[95]=C:\Windows\System32\shacct.dll
    LoadedModule[96]=C:\Windows\system32\SAMLIB.dll
    LoadedModule[97]=C:\Windows\system32\samcli.dll
    LoadedModule[98]=C:\Windows\system32\netutils.dll
    LoadedModule[99]=C:\Windows\system32\msiltcfg.dll
    LoadedModule[100]=C:\Windows\system32\MsftEdit.dll
    LoadedModule[101]=C:\Windows\system32\msls31.dll
    LoadedModule[102]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
    LoadedModule[103]=C:\Windows\system32\authui.dll
    LoadedModule[104]=C:\Windows\system32\CRYPTUI.dll
    LoadedModule[105]=C:\Windows\System32\ieframe.dll
    LoadedModule[106]=C:\Windows\System32\OLEACC.dll
    LoadedModule[107]=C:\Windows\system32\NetworkExplorer.dll
    LoadedModule[108]=C:\Windows\system32\thumbcache.dll
    LoadedModule[109]=C:\Windows\System32\UIAnimation.dll
    LoadedModule[110]=C:\Windows\system32\ntshrui.dll
    LoadedModule[111]=C:\Windows\system32\srvcli.dll
    LoadedModule[112]=C:\Windows\system32\cscapi.dll
    LoadedModule[113]=C:\Windows\system32\NLAapi.dll
    LoadedModule[114]=C:\Windows\system32\napinsp.dll
    LoadedModule[115]=C:\Windows\system32\pnrpnsp.dll
    LoadedModule[116]=C:\Windows\System32\mswsock.dll
    LoadedModule[117]=C:\Windows\system32\DNSAPI.dll
    LoadedModule[118]=C:\Windows\System32\winrnr.dll
    LoadedModule[119]=C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
    LoadedModule[120]=C:\Program Files\Bonjour\mdnsNSP.dll
    LoadedModule[121]=C:\Windows\system32\Iphlpapi.DLL
    LoadedModule[122]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[123]=C:\Windows\system32\msutb.dll
    LoadedModule[124]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[125]=C:\Windows\system32\rasadhlp.dll
    LoadedModule[126]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[127]=C:\Windows\system32\MPR.dll
    LoadedModule[128]=C:\Windows\system32\wkscli.dll
    LoadedModule[129]=C:\Windows\system32\stobject.dll
    LoadedModule[130]=C:\Windows\system32\BatMeter.dll
    LoadedModule[131]=C:\Windows\system32\WTSAPI32.dll
    LoadedModule[132]=C:\Windows\system32\CbFsMntNtf3.dll
    LoadedModule[133]=C:\Windows\system32\es.dll
    LoadedModule[134]=C:\Windows\system32\prnfldr.dll
    LoadedModule[135]=C:\Windows\system32\WINSPOOL.DRV
    LoadedModule[136]=C:\Windows\system32\FunDisc.dll
    LoadedModule[137]=C:\Windows\system32\fdproxy.dll
    LoadedModule[138]=C:\Windows\System32\provsvc.dll
    LoadedModule[139]=C:\Windows\system32\AUDIOSES.DLL
    LoadedModule[140]=C:\Windows\system32\dxp.dll
    LoadedModule[141]=C:\Windows\system32\Syncreg.dll
    LoadedModule[142]=C:\Windows\ehome\ehSSO.dll
    LoadedModule[143]=C:\Windows\System32\netshell.dll
    LoadedModule[144]=C:\Windows\System32\AltTab.dll
    LoadedModule[145]=C:\Windows\system32\wpdshserviceobj.dll
    LoadedModule[146]=C:\Windows\system32\PortableDeviceTypes.dll
    LoadedModule[147]=C:\Windows\system32\PortableDeviceApi.dll
    LoadedModule[148]=C:\Program Files\FileZilla FTP Client\fzshellext.dll
    LoadedModule[149]=C:\Windows\system32\WINTRUST.dll
    LoadedModule[150]=C:\Windows\system32\mssprxy.dll
    LoadedModule[151]=C:\Windows\System32\pnidui.dll
    LoadedModule[152]=C:\Windows\System32\QUtil.dll
    LoadedModule[153]=C:\Windows\System32\wevtapi.dll
    LoadedModule[154]=C:\Windows\system32\dhcpcsvc6.DLL
    LoadedModule[155]=C:\Windows\system32\dhcpcsvc.DLL
    LoadedModule[156]=C:\Windows\system32\credssp.dll
    LoadedModule[157]=C:\Windows\System32\npmproxy.dll
    LoadedModule[158]=C:\Windows\System32\cscui.dll
    LoadedModule[159]=C:\Windows\System32\CSCDLL.dll
    LoadedModule[160]=C:\Windows\System32\cscobj.dll
    LoadedModule[161]=C:\Windows\system32\Wlanapi.dll
    LoadedModule[162]=C:\Windows\system32\wlanutil.dll
    LoadedModule[163]=C:\Windows\system32\wwanapi.dll
    LoadedModule[164]=C:\Windows\system32\wwapi.dll
    LoadedModule[165]=C:\Windows\System32\QAgent.dll
    LoadedModule[166]=C:\Windows\System32\srchadmin.dll
    LoadedModule[167]=C:\Windows\system32\SXS.DLL
    LoadedModule[168]=C:\Windows\System32\bthprops.cpl
    LoadedModule[169]=C:\Windows\System32\Actioncenter.dll
    LoadedModule[170]=C:\Windows\System32\SyncCenter.dll
    LoadedModule[171]=C:\Windows\system32\imapi2.dll
    LoadedModule[172]=C:\Windows\System32\hgcpl.dll
    LoadedModule[173]=C:\Windows\system32\fxsst.dll
    LoadedModule[174]=C:\Windows\system32\FXSAPI.dll
    LoadedModule[175]=C:\Windows\system32\FXSRESM.DLL
    LoadedModule[176]=C:\Program Files\Internet Explorer\ieproxy.dll
    LoadedModule[177]=C:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
    LoadedModule[178]=C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_51cd0a7abbe4e19b\ATL9 0.DLL
    LoadedModule[179]=C:\PROGRA~1\MICROS~1\Office14\1033\GrooveIntlResource.dll
    LoadedModule[180]=C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
    LoadedModule[181]=C:\Windows\system32\UIAutomationCore.dll
    LoadedModule[182]=C:\Windows\system32\EhStorShell.dll
    LoadedModule[183]=C:\Windows\system32\EhStorAPI.dll
    LoadedModule[184]=C:\Program Files\AVAST Software\BackUp\avastBackUpshell.dll
    LoadedModule[185]=C:\Program Files\AVAST Software\BackUp\LIBEAY32.dll
    LoadedModule[186]=C:\Windows\system32\COMDLG32.dll
    LoadedModule[187]=C:\Windows\system32\dbghelp.dll
    LoadedModule[188]=C:\Windows\system32\dsrole.dll
    LoadedModule[189]=C:\Windows\system32\NetworkItemFactory.dll
    LoadedModule[190]=C:\Windows\system32\dtsh.dll
    LoadedModule[191]=C:\Windows\system32\FirewallAPI.dll
    LoadedModule[192]=C:\Windows\system32\SearchFolder.dll
    LoadedModule[193]=C:\Windows\System32\StructuredQuery.dll
    LoadedModule[194]=C:\Windows\System32\msxml6.dll
    LoadedModule[195]=C:\Windows\System32\fdwcn.dll
    LoadedModule[196]=C:\Windows\System32\wcnapi.dll
    LoadedModule[197]=C:\Windows\system32\fdWNet.dll
    LoadedModule[198]=C:\Windows\system32\dfscli.dll
    LoadedModule[199]=C:\Windows\system32\browcli.dll
    LoadedModule[200]=C:\Windows\System32\wship6.dll
    LoadedModule[201]=C:\Windows\System32\NaturalLanguage6.dll
    LoadedModule[202]=C:\Windows\System32\NLSData0009.dll
    LoadedModule[203]=C:\Windows\System32\NLSLexicons0009.dll
    LoadedModule[204]=C:\Windows\system32\wdmaud.drv
    LoadedModule[205]=C:\Windows\system32\ksuser.dll
    LoadedModule[206]=C:\Windows\system32\AVRT.dll
    LoadedModule[207]=C:\Windows\system32\msacm32.drv
    LoadedModule[208]=C:\Windows\system32\MSACM32.dll
    LoadedModule[209]=C:\Windows\system32\midimap.dll
    LoadedModule[210]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Office15\msoxev.dll
    LoadedModule[211]=C:\Windows\system32\DEVRTL.dll
    LoadedModule[212]=C:\Program Files\Blackboard\Drive\ShellExtension.dll
    LoadedModule[213]=C:\Program Files\Blackboard\Drive\I18n.dll
    LoadedModule[214]=C:\Windows\system32\PhotoMetadataHandler.dll
    LoadedModule[215]=C:\Program Files\Windows Photo Viewer\PhotoBase.dll
    LoadedModule[216]=C:\Windows\system32\MLANG.dll
    LoadedModule[217]=C:\Windows\System32\wscinterop.dll
    LoadedModule[218]=C:\Windows\System32\WSCAPI.dll
    LoadedModule[219]=C:\Windows\System32\wscui.cpl
    LoadedModule[220]=C:\Windows\System32\werconcpl.dll
    LoadedModule[221]=C:\Windows\System32\framedynos.dll
    LoadedModule[222]=C:\Windows\System32\wercplsupport.dll
    LoadedModule[223]=C:\Windows\System32\hcproviders.dll
    LoadedModule[224]=C:\Windows\System32\erasext.dll
    LoadedModule[225]=C:\Windows\System32\Eraser.dll
    LoadedModule[226]=C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc9 0.dll
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    LoadedModule[228]=C:\Windows\WinSxS\x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_49768ef57548175e\M FC90ENU.DLL
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    LoadedModule[234]=C:\Windows\system32\wpdshext.dll
    LoadedModule[235]=C:\Windows\system32\audiodev.dll
    LoadedModule[236]=C:\Windows\system32\WMVCore.DLL
    LoadedModule[237]=C:\Windows\system32\WMASF.DLL
    LoadedModule[238]=C:\Windows\system32\CbFsNetRdr3.dll
    LoadedModule[239]=C:\Windows\system32\NETAPI32.dll
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    LoadedModule[242]=C:\Windows\System32\ntlanman.dll
    LoadedModule[243]=C:\Windows\System32\davclnt.dll
    LoadedModule[244]=C:\Windows\System32\DAVHLPR.dll
    LoadedModule[245]=C:\Windows\system32\LMIRfsClientNP.dll
    LoadedModule[246]=C:\Windows\System32\mf.dll
    LoadedModule[247]=C:\Windows\System32\MFPlat.DLL
    LoadedModule[248]=C:\Windows\System32\mfds.dll
    LoadedModule[249]=C:\Windows\system32\quartz.dll
    LoadedModule[250]=C:\Windows\System32\mpg2splt.ax
    LoadedModule[251]=C:\Windows\ehome\ehtrace.dll
    LoadedModule[252]=C:\Windows\System32\msmpeg2adec.dll
    LoadedModule[253]=C:\Windows\System32\msmpeg2vdec.dll
    LoadedModule[254]=C:\Windows\System32\EVR.dll
    LoadedModule[255]=C:\Windows\System32\sqmapi.dll
    LoadedModule[256]=C:\Windows\System32\bcrypt.dll
    LoadedModule[257]=C:\Windows\system32\devenum.dll
    LoadedModule[258]=C:\Windows\System32\mediametadatahandler.dll
    LoadedModule[259]=C:\Windows\System32\qedit.dll
    LoadedModule[260]=C:\Windows\System32\MSVFW32.dll
    LoadedModule[261]=C:\Windows\system32\DShowRdpFilter.dll
    LoadedModule[262]=C:\Program Files\FreeTime\FormatFactory\FFModules\AviSynthPlugins\vsfilter.dll
    LoadedModule[263]=C:\Program Files\ffdshow\FLVSplitter.ax
    LoadedModule[264]=C:\Program Files\TVersity Codec Pack\MpaSplitter.ax
    LoadedModule[265]=C:\Program Files\ffdshow\MP4Splitter.ax
    LoadedModule[266]=C:\Program Files\FreeTime\FormatFactory\FFModules\Filters\AviSplitter.ax
    LoadedModule[267]=C:\Program Files\FreeTime\FormatFactory\FFModules\Filters\ffdshow\ffdshow.ax
    LoadedModule[268]=C:\Windows\system32\DINPUT.dll
    LoadedModule[269]=C:\Windows\system32\d3d9.dll
    LoadedModule[270]=C:\Windows\system32\d3d8thk.dll
    LoadedModule[271]=C:\Windows\System32\perfos.dll
    LoadedModule[272]=C:\Windows\system32\DCIMAN32.DLL
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Windows Explorer
    AppPath=C:\Windows\Explorer.EXE
      My Computer


  2. Posts : 138
    Windows 7 Enterprise x64, Windows 8 Enterprise x64
       #2

    Start by replacing Avast with Microsoft Security Essentials, if that doesn't help open a command prompt as administrator and run the following command:

    reg add "HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe" /v "Dump Folder" /t REG_EXPAND_SZ /d ^%LOCALAPPDATA^%\CrashDumps

    The next time explorer crashes upload the files in %LOCALAPPDATA%\CrashDumps here.
      My Computer


  3. Posts : 8
    Windows 7 pro
    Thread Starter
       #3

    will try second suggestion


    Thanks for that suggestion but the first time this happened I was not using Avast which I like becasue of its auto and manual sandbox feature. I am forced to use MSE at work and find that most crashes there trace back to MSE. I am curious as to why you suggest this could be an issue? But will try setting crash dumps and post there. However may take a while as it happens less frequently now that I have disables thumbnail images (though this is really annoying because of all the images I have)
      My Computer


  4. Posts : 8
    Windows 7 pro
    Thread Starter
       #4

    Tobias said:
    Start by replacing Avast with Microsoft Security Essentials, if that doesn't help open a command prompt as administrator and run the following command:

    reg add "HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe" /v "Dump Folder" /t REG_EXPAND_SZ /d ^%LOCALAPPDATA^%\CrashDumps

    The next time explorer crashes upload the files in %LOCALAPPDATA%\CrashDumps here.
    I tried entering it exactly as above 99% I got it right though difficult as cant cut and paste into cmd window! It kept failing on syntax /v even though this is legit command. Was thinking to edit through regedit and got as far as
    HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe (added a folder for Explorer.exe) but wasnt sure if the syntax would be same entering it this way - can anyone confirm the correct entry using reg edit? thanks
      My Computer


 

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