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Windows 7: Explorer keeps crashing


21 Oct 2012   #1

Windows 7 pro
 
 
Explorer keeps crashing

I am going to work through "Captain Jacks'" guide to explorer problems but just wonder if anyone can spot the cause of mine from the reports posted at the end

I have an annoying problem with Windows Explorer (not IE) which keeps crashing for no apparent reason. It usually restarts OK but is nonetheless very annying and when it happens it then seems more likely to re-occur more frequently in the same session. It happened on two previous installations but the first time I ended up with a Fresh windows install but it takes me days to get the computer back to my normal working arrangment. I have improved this by moving C:\ onto a 128GB SSD but unfortunately I lost the last back up that I had prior to the problem developing, so restoring from back up not likely to help as the fault will likely still be in the back up. The other previous time it happened was a couple of years ago and then I replaced two hard drives, SATA cables and the Motherboard (most people pointed to a fault with HD's or the SATA controller) Each time it was fixed it worked OK for months before happening again!

What I have tried so far:-
1) checking hard drives by taking each one out, one at a time with no difference
2) I couldnt test the SSD that way but it is new and was not in the computer the previous time this happened - so unlikely culprit I think
3) I have changed default file display to not show image based icons - this has improved it a little but not eliminated it and, as I have a huge number of photos and videos with numeric file names it is a less than ideal work around.
4) It happens more often when there a few windows open or where I am 2-3 levels into the folder structure but this may be perceptional because it sometimes happens the first time I open Windows Explorer

SYSTEM DETAILS
I have an AMD dual core processor
4GB Ram
2 x 2TB hard drives, 1 x 128GB SSD, 1x 250GB Hard drive (System Back up) and a 3TB go flex usb drive usually connected. I have tried with out this. Also my perception is that it doesnt happen when these are in use (though usually I would be using an internal drive at the same time)

Any suggestions for fixing would be really appreciated

I have selected the two most common error reports:

FIRST ERROR REPORT - shows as problem relating to ntdll.dll

Version=1
EventType=APPCRASH
EventTime=129884586654191907
ReportType=2
Consent=1
UploadTime=129884586656063910
ReportIdentifier=26ebd102-dd4b-11e1-b67e-6cf04979cb4d
IntegratorReportIdentifier=26ebd101-dd4b-11e1-b67e-6cf04979cb4d
Response.BucketId=2779217094
Response.BucketTable=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Explorer.EXE
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17567
Sig[2].Name=Application Timestamp
Sig[2].Value=4d6727a7
Sig[3].Name=Fault Module Name
Sig[3].Value=ntdll.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17725
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4ec49b60
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0003224d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Windows\Explorer.EXE
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem and try to restart the program.
UI[5]=Check online for a solution and restart the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\Explorer.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\AVAST Software\Avast\snxhk.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll

SECOND ERROR REPORT - Shows as problem in Kernel32.dll

Version=1
EventType=APPCRASH
EventTime=129880979830454641
ReportType=2
Consent=1
UploadTime=129880979832274745
ReportIdentifier=5f77e14e-da03-11e1-8ed6-6cf04979cb4d
IntegratorReportIdentifier=5f77e14d-da03-11e1-8ed6-6cf04979cb4d
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Explorer.EXE
Sig[1].Name=Application Version
Sig[1].Value=6.1.7601.17567
Sig[2].Name=Application Timestamp
Sig[2].Value=4d6727a7
Sig[3].Name=Fault Module Name
Sig[3].Value=kernel32.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=6.1.7601.17651
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=4e2111bf
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0004c35d
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Windows\Explorer.EXE
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem and try to restart the program.
UI[5]=Check online for a solution and restart the program
UI[6]=Check online for a solution later and close the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\Explorer.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Program Files\AVAST Software\Avast\snxhk.dll
LoadedModule[5]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[6]=C:\Windows\system32\msvcrt.dll
LoadedModule[7]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[8]=C:\Windows\system32\RPCRT4.dll
LoadedModule[9]=C:\Windows\system32\GDI32.dll
LoadedModule[10]=C:\Windows\system32\USER32.dll
LoadedModule[11]=C:\Windows\system32\LPK.dll
LoadedModule[12]=C:\Windows\system32\USP10.dll
LoadedModule[13]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[14]=C:\Windows\system32\SHELL32.dll
LoadedModule[15]=C:\Windows\system32\ole32.dll
LoadedModule[16]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[17]=C:\Windows\system32\EXPLORERFRAME.dll
LoadedModule[18]=C:\Windows\system32\DUser.dll
LoadedModule[19]=C:\Windows\system32\DUI70.dll
LoadedModule[20]=C:\Windows\system32\IMM32.dll
LoadedModule[21]=C:\Windows\system32\MSCTF.dll
LoadedModule[22]=C:\Windows\system32\UxTheme.dll
LoadedModule[23]=C:\Windows\system32\POWRPROF.dll
LoadedModule[24]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[25]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[26]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[27]=C:\Windows\system32\dwmapi.dll
LoadedModule[28]=C:\Windows\system32\slc.dll
LoadedModule[29]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.17825_none_72d273598668a0 6b\gdiplus.dll
LoadedModule[30]=C:\Windows\system32\Secur32.dll
LoadedModule[31]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[32]=C:\Windows\system32\PROPSYS.dll
LoadedModule[33]=C:\Windows\system32\WINSTA.dll
LoadedModule[34]=C:\Program Files\DisplayFusion\Hooks\AppHookx86_6A2C27A7-0E25-4A3F-9B2A-EACA5A58F436.dll
LoadedModule[35]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2\COMCTL32.dll
LoadedModule[36]=C:\Windows\system32\WINMM.dll
LoadedModule[37]=C:\Program Files\RocketDock\RocketDock.dll
LoadedModule[38]=C:\Windows\system32\PSAPI.DLL
LoadedModule[39]=C:\Program Files\TeamViewer\Version7\tv_w32.dll
LoadedModule[40]=C:\Windows\system32\CRTDLL.dll
LoadedModule[41]=C:\Users\gbswales\AppData\Local\Google\Chrome\Application\20.0.1132.57\chrome_frame_helper.dll
LoadedModule[42]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[43]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[44]=C:\Windows\system32\profapi.dll
LoadedModule[45]=C:\Windows\system32\apphelp.dll
LoadedModule[46]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[47]=C:\Users\gbswales\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\SkyDriveShell.dll
LoadedModule[48]=C:\Users\gbswales\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\MSVCP110.dll
LoadedModule[49]=C:\Users\gbswales\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\MSVCR110.dll
LoadedModule[50]=C:\Users\gbswales\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\Telemetry.dll
LoadedModule[51]=C:\Users\gbswales\AppData\Local\Microsoft\SkyDrive\16.4.6006.0718\logging.dll
LoadedModule[52]=C:\Windows\system32\faultrep.dll
LoadedModule[53]=C:\Windows\system32\VERSION.dll
LoadedModule[54]=C:\Windows\system32\WSOCK32.dll
LoadedModule[55]=C:\Windows\system32\WS2_32.dll
LoadedModule[56]=C:\Windows\system32\NSI.dll
LoadedModule[57]=C:\Windows\system32\Cabinet.dll
LoadedModule[58]=C:\Windows\system32\WINHTTP.dll
LoadedModule[59]=C:\Windows\system32\webio.dll
LoadedModule[60]=C:\Windows\system32\XmlLite.dll
LoadedModule[61]=C:\Windows\system32\WININET.dll
LoadedModule[62]=C:\Windows\system32\Normaliz.dll
LoadedModule[63]=C:\Windows\system32\iertutil.dll
LoadedModule[64]=C:\Windows\system32\urlmon.dll
LoadedModule[65]=C:\Program Files\Microsoft Office 15\root\Office15\GROOVEEX.DLL
LoadedModule[66]=C:\Program Files\Microsoft Office 15\root\Office15\MSVCR100.dll
LoadedModule[67]=C:\Program Files\Microsoft Office 15\root\Office15\MSVCP100.dll
LoadedModule[68]=C:\Program Files\Microsoft Office 15\root\Office15\ATL100.DLL
LoadedModule[69]=C:\Windows\system32\msi.dll
LoadedModule[70]=C:\Program Files\Microsoft Office 15\root\Office15\1033\GrooveIntlResource.dll
LoadedModule[71]=C:\Program Files\AVAST Software\Avast\ashShell.dll
LoadedModule[72]=C:\Program Files\Google\Drive\googledrivesync32.dll
LoadedModule[73]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVC P90.dll
LoadedModule[74]=C:\Windows\WinSxS\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.6161_none_50934f2ebcb7eb57\MSVC R90.dll
LoadedModule[75]=C:\Program Files\Wuala OverlayIcons\OverlayIcon.dll
LoadedModule[76]=C:\Windows\system32\IconCodecService.dll
LoadedModule[77]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[78]=C:\Windows\system32\rsaenh.dll
LoadedModule[79]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[80]=C:\Windows\system32\SndVolSSO.DLL
LoadedModule[81]=C:\Windows\system32\HID.DLL
LoadedModule[82]=C:\Windows\System32\MMDevApi.dll
LoadedModule[83]=C:\Windows\system32\timedate.cpl
LoadedModule[84]=C:\Windows\system32\ATL.DLL
LoadedModule[85]=C:\Windows\system32\actxprxy.dll
LoadedModule[86]=C:\Windows\system32\ntmarta.dll
LoadedModule[87]=C:\Windows\system32\WLDAP32.dll
LoadedModule[88]=C:\Windows\System32\shdocvw.dll
LoadedModule[89]=C:\Windows\system32\LINKINFO.dll
LoadedModule[90]=C:\Windows\system32\USERENV.dll
LoadedModule[91]=C:\Windows\System32\gameux.dll
LoadedModule[92]=C:\Windows\system32\CRYPT32.dll
LoadedModule[93]=C:\Windows\system32\MSASN1.dll
LoadedModule[94]=C:\Windows\System32\wer.dll
LoadedModule[95]=C:\Windows\System32\shacct.dll
LoadedModule[96]=C:\Windows\system32\SAMLIB.dll
LoadedModule[97]=C:\Windows\system32\samcli.dll
LoadedModule[98]=C:\Windows\system32\netutils.dll
LoadedModule[99]=C:\Windows\system32\msiltcfg.dll
LoadedModule[100]=C:\Windows\system32\MsftEdit.dll
LoadedModule[101]=C:\Windows\system32\msls31.dll
LoadedModule[102]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[103]=C:\Windows\system32\authui.dll
LoadedModule[104]=C:\Windows\system32\CRYPTUI.dll
LoadedModule[105]=C:\Windows\System32\ieframe.dll
LoadedModule[106]=C:\Windows\System32\OLEACC.dll
LoadedModule[107]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[108]=C:\Windows\system32\thumbcache.dll
LoadedModule[109]=C:\Windows\System32\UIAnimation.dll
LoadedModule[110]=C:\Windows\system32\ntshrui.dll
LoadedModule[111]=C:\Windows\system32\srvcli.dll
LoadedModule[112]=C:\Windows\system32\cscapi.dll
LoadedModule[113]=C:\Windows\system32\NLAapi.dll
LoadedModule[114]=C:\Windows\system32\napinsp.dll
LoadedModule[115]=C:\Windows\system32\pnrpnsp.dll
LoadedModule[116]=C:\Windows\System32\mswsock.dll
LoadedModule[117]=C:\Windows\system32\DNSAPI.dll
LoadedModule[118]=C:\Windows\System32\winrnr.dll
LoadedModule[119]=C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL
LoadedModule[120]=C:\Program Files\Bonjour\mdnsNSP.dll
LoadedModule[121]=C:\Windows\system32\Iphlpapi.DLL
LoadedModule[122]=C:\Windows\system32\WINNSI.DLL
LoadedModule[123]=C:\Windows\system32\msutb.dll
LoadedModule[124]=C:\Windows\System32\fwpuclnt.dll
LoadedModule[125]=C:\Windows\system32\rasadhlp.dll
LoadedModule[126]=C:\Windows\System32\wshtcpip.dll
LoadedModule[127]=C:\Windows\system32\MPR.dll
LoadedModule[128]=C:\Windows\system32\wkscli.dll
LoadedModule[129]=C:\Windows\system32\stobject.dll
LoadedModule[130]=C:\Windows\system32\BatMeter.dll
LoadedModule[131]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[132]=C:\Windows\system32\CbFsMntNtf3.dll
LoadedModule[133]=C:\Windows\system32\es.dll
LoadedModule[134]=C:\Windows\system32\prnfldr.dll
LoadedModule[135]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[136]=C:\Windows\system32\FunDisc.dll
LoadedModule[137]=C:\Windows\system32\fdproxy.dll
LoadedModule[138]=C:\Windows\System32\provsvc.dll
LoadedModule[139]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[140]=C:\Windows\system32\dxp.dll
LoadedModule[141]=C:\Windows\system32\Syncreg.dll
LoadedModule[142]=C:\Windows\ehome\ehSSO.dll
LoadedModule[143]=C:\Windows\System32\netshell.dll
LoadedModule[144]=C:\Windows\System32\AltTab.dll
LoadedModule[145]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[146]=C:\Windows\system32\PortableDeviceTypes.dll
LoadedModule[147]=C:\Windows\system32\PortableDeviceApi.dll
LoadedModule[148]=C:\Program Files\FileZilla FTP Client\fzshellext.dll
LoadedModule[149]=C:\Windows\system32\WINTRUST.dll
LoadedModule[150]=C:\Windows\system32\mssprxy.dll
LoadedModule[151]=C:\Windows\System32\pnidui.dll
LoadedModule[152]=C:\Windows\System32\QUtil.dll
LoadedModule[153]=C:\Windows\System32\wevtapi.dll
LoadedModule[154]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[155]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[156]=C:\Windows\system32\credssp.dll
LoadedModule[157]=C:\Windows\System32\npmproxy.dll
LoadedModule[158]=C:\Windows\System32\cscui.dll
LoadedModule[159]=C:\Windows\System32\CSCDLL.dll
LoadedModule[160]=C:\Windows\System32\cscobj.dll
LoadedModule[161]=C:\Windows\system32\Wlanapi.dll
LoadedModule[162]=C:\Windows\system32\wlanutil.dll
LoadedModule[163]=C:\Windows\system32\wwanapi.dll
LoadedModule[164]=C:\Windows\system32\wwapi.dll
LoadedModule[165]=C:\Windows\System32\QAgent.dll
LoadedModule[166]=C:\Windows\System32\srchadmin.dll
LoadedModule[167]=C:\Windows\system32\SXS.DLL
LoadedModule[168]=C:\Windows\System32\bthprops.cpl
LoadedModule[169]=C:\Windows\System32\Actioncenter.dll
LoadedModule[170]=C:\Windows\System32\SyncCenter.dll
LoadedModule[171]=C:\Windows\system32\imapi2.dll
LoadedModule[172]=C:\Windows\System32\hgcpl.dll
LoadedModule[173]=C:\Windows\system32\fxsst.dll
LoadedModule[174]=C:\Windows\system32\FXSAPI.dll
LoadedModule[175]=C:\Windows\system32\FXSRESM.DLL
LoadedModule[176]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[177]=C:\PROGRA~1\MICROS~1\Office14\GROOVEEX.DLL
LoadedModule[178]=C:\Windows\WinSxS\x86_microsoft.vc90.atl_1fc8b3b9a1e18e3b_9.0.30729.6161_none_51cd0a7abbe4e19b\ATL9 0.DLL
LoadedModule[179]=C:\PROGRA~1\MICROS~1\Office14\1033\GrooveIntlResource.dll
LoadedModule[180]=C:\PROGRA~1\COMMON~1\MICROS~1\OFFICE14\Cultures\office.odf
LoadedModule[181]=C:\Windows\system32\UIAutomationCore.dll
LoadedModule[182]=C:\Windows\system32\EhStorShell.dll
LoadedModule[183]=C:\Windows\system32\EhStorAPI.dll
LoadedModule[184]=C:\Program Files\AVAST Software\BackUp\avastBackUpshell.dll
LoadedModule[185]=C:\Program Files\AVAST Software\BackUp\LIBEAY32.dll
LoadedModule[186]=C:\Windows\system32\COMDLG32.dll
LoadedModule[187]=C:\Windows\system32\dbghelp.dll
LoadedModule[188]=C:\Windows\system32\dsrole.dll
LoadedModule[189]=C:\Windows\system32\NetworkItemFactory.dll
LoadedModule[190]=C:\Windows\system32\dtsh.dll
LoadedModule[191]=C:\Windows\system32\FirewallAPI.dll
LoadedModule[192]=C:\Windows\system32\SearchFolder.dll
LoadedModule[193]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[194]=C:\Windows\System32\msxml6.dll
LoadedModule[195]=C:\Windows\System32\fdwcn.dll
LoadedModule[196]=C:\Windows\System32\wcnapi.dll
LoadedModule[197]=C:\Windows\system32\fdWNet.dll
LoadedModule[198]=C:\Windows\system32\dfscli.dll
LoadedModule[199]=C:\Windows\system32\browcli.dll
LoadedModule[200]=C:\Windows\System32\wship6.dll
LoadedModule[201]=C:\Windows\System32\NaturalLanguage6.dll
LoadedModule[202]=C:\Windows\System32\NLSData0009.dll
LoadedModule[203]=C:\Windows\System32\NLSLexicons0009.dll
LoadedModule[204]=C:\Windows\system32\wdmaud.drv
LoadedModule[205]=C:\Windows\system32\ksuser.dll
LoadedModule[206]=C:\Windows\system32\AVRT.dll
LoadedModule[207]=C:\Windows\system32\msacm32.drv
LoadedModule[208]=C:\Windows\system32\MSACM32.dll
LoadedModule[209]=C:\Windows\system32\midimap.dll
LoadedModule[210]=C:\Program Files\Microsoft Office 15\root\VFS\ProgramFilesCommonX86\Microsoft Shared\Office15\msoxev.dll
LoadedModule[211]=C:\Windows\system32\DEVRTL.dll
LoadedModule[212]=C:\Program Files\Blackboard\Drive\ShellExtension.dll
LoadedModule[213]=C:\Program Files\Blackboard\Drive\I18n.dll
LoadedModule[214]=C:\Windows\system32\PhotoMetadataHandler.dll
LoadedModule[215]=C:\Program Files\Windows Photo Viewer\PhotoBase.dll
LoadedModule[216]=C:\Windows\system32\MLANG.dll
LoadedModule[217]=C:\Windows\System32\wscinterop.dll
LoadedModule[218]=C:\Windows\System32\WSCAPI.dll
LoadedModule[219]=C:\Windows\System32\wscui.cpl
LoadedModule[220]=C:\Windows\System32\werconcpl.dll
LoadedModule[221]=C:\Windows\System32\framedynos.dll
LoadedModule[222]=C:\Windows\System32\wercplsupport.dll
LoadedModule[223]=C:\Windows\System32\hcproviders.dll
LoadedModule[224]=C:\Windows\System32\erasext.dll
LoadedModule[225]=C:\Windows\System32\Eraser.dll
LoadedModule[226]=C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc9 0.dll
LoadedModule[227]=C:\Windows\System32\MSIMG32.dll
LoadedModule[228]=C:\Windows\WinSxS\x86_microsoft.vc90.mfcloc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_49768ef57548175e\M FC90ENU.DLL
LoadedModule[229]=C:\Program Files\TechSmith\Snagit 11\SnagItShellExtRes.dll
LoadedModule[230]=C:\Users\gbswales\AppData\Roaming\Dropbox\bin\DropboxExt.14.dll
LoadedModule[231]=C:\Users\gbswales\AppData\Roaming\Dropbox\bin\MSVCP71.dll
LoadedModule[232]=C:\Users\gbswales\AppData\Roaming\Dropbox\bin\MSVCR71.dll
LoadedModule[233]=C:\Windows\system32\feclient.dll
LoadedModule[234]=C:\Windows\system32\wpdshext.dll
LoadedModule[235]=C:\Windows\system32\audiodev.dll
LoadedModule[236]=C:\Windows\system32\WMVCore.DLL
LoadedModule[237]=C:\Windows\system32\WMASF.DLL
LoadedModule[238]=C:\Windows\system32\CbFsNetRdr3.dll
LoadedModule[239]=C:\Windows\system32\NETAPI32.dll
LoadedModule[240]=C:\Windows\system32\xdmrxnp.dll
LoadedModule[241]=C:\Windows\System32\drprov.dll
LoadedModule[242]=C:\Windows\System32\ntlanman.dll
LoadedModule[243]=C:\Windows\System32\davclnt.dll
LoadedModule[244]=C:\Windows\System32\DAVHLPR.dll
LoadedModule[245]=C:\Windows\system32\LMIRfsClientNP.dll
LoadedModule[246]=C:\Windows\System32\mf.dll
LoadedModule[247]=C:\Windows\System32\MFPlat.DLL
LoadedModule[248]=C:\Windows\System32\mfds.dll
LoadedModule[249]=C:\Windows\system32\quartz.dll
LoadedModule[250]=C:\Windows\System32\mpg2splt.ax
LoadedModule[251]=C:\Windows\ehome\ehtrace.dll
LoadedModule[252]=C:\Windows\System32\msmpeg2adec.dll
LoadedModule[253]=C:\Windows\System32\msmpeg2vdec.dll
LoadedModule[254]=C:\Windows\System32\EVR.dll
LoadedModule[255]=C:\Windows\System32\sqmapi.dll
LoadedModule[256]=C:\Windows\System32\bcrypt.dll
LoadedModule[257]=C:\Windows\system32\devenum.dll
LoadedModule[258]=C:\Windows\System32\mediametadatahandler.dll
LoadedModule[259]=C:\Windows\System32\qedit.dll
LoadedModule[260]=C:\Windows\System32\MSVFW32.dll
LoadedModule[261]=C:\Windows\system32\DShowRdpFilter.dll
LoadedModule[262]=C:\Program Files\FreeTime\FormatFactory\FFModules\AviSynthPlugins\vsfilter.dll
LoadedModule[263]=C:\Program Files\ffdshow\FLVSplitter.ax
LoadedModule[264]=C:\Program Files\TVersity Codec Pack\MpaSplitter.ax
LoadedModule[265]=C:\Program Files\ffdshow\MP4Splitter.ax
LoadedModule[266]=C:\Program Files\FreeTime\FormatFactory\FFModules\Filters\AviSplitter.ax
LoadedModule[267]=C:\Program Files\FreeTime\FormatFactory\FFModules\Filters\ffdshow\ffdshow.ax
LoadedModule[268]=C:\Windows\system32\DINPUT.dll
LoadedModule[269]=C:\Windows\system32\d3d9.dll
LoadedModule[270]=C:\Windows\system32\d3d8thk.dll
LoadedModule[271]=C:\Windows\System32\perfos.dll
LoadedModule[272]=C:\Windows\system32\DCIMAN32.DLL
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Windows Explorer
AppPath=C:\Windows\Explorer.EXE


My System SpecsSystem Spec
.

21 Oct 2012   #2

Windows 7 Enterprise x64, Windows 8 Enterprise x64
 
 

Start by replacing Avast with Microsoft Security Essentials, if that doesn't help open a command prompt as administrator and run the following command:

reg add "HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe" /v "Dump Folder" /t REG_EXPAND_SZ /d ^%LOCALAPPDATA^%\CrashDumps

The next time explorer crashes upload the files in %LOCALAPPDATA%\CrashDumps here.
My System SpecsSystem Spec
23 Oct 2012   #3

Windows 7 pro
 
 
will try second suggestion

Thanks for that suggestion but the first time this happened I was not using Avast which I like becasue of its auto and manual sandbox feature. I am forced to use MSE at work and find that most crashes there trace back to MSE. I am curious as to why you suggest this could be an issue? But will try setting crash dumps and post there. However may take a while as it happens less frequently now that I have disables thumbnail images (though this is really annoying because of all the images I have)
My System SpecsSystem Spec
.


23 Oct 2012   #4

Windows 7 pro
 
 

Quote   Quote: Originally Posted by Tobias View Post
Start by replacing Avast with Microsoft Security Essentials, if that doesn't help open a command prompt as administrator and run the following command:

reg add "HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe" /v "Dump Folder" /t REG_EXPAND_SZ /d ^%LOCALAPPDATA^%\CrashDumps

The next time explorer crashes upload the files in %LOCALAPPDATA%\CrashDumps here.
I tried entering it exactly as above 99% I got it right though difficult as cant cut and paste into cmd window! It kept failing on syntax /v even though this is legit command. Was thinking to edit through regedit and got as far as
HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\Explorer.exe (added a folder for Explorer.exe) but wasnt sure if the syntax would be same entering it this way - can anyone confirm the correct entry using reg edit? thanks
My System SpecsSystem Spec
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 Explorer keeps crashing




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