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Windows 7: New laptop BSOD

21 Oct 2012   #1
intel 4004

Windows 7 Ultimate 64bit
 
 
New laptop BSOD

My laptop T420s
Spec:
i5-2520m
8GB RAM (4GB x 2)
Nvidia Nvs 4200m
Hitachi 500GB 7200rpm

When I play Dishonored it crashes and sometimes, I get BSOD.


My System SpecsSystem Spec
.

21 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi,

The BSOD seems to be caused by something that's connected to your USB and Synaptics touch pad driver.
Code:
0: kd> !irp fffffa800bb0e7f0
Irp is active with 9 stacks 8 is current (= 0xfffffa800bb0eab8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8008ae4c70 00000000 fffff80002cc5b40-fffffa80096b1ee0 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 \Driver\SynTP	nt!IopUnloadSafeCompletion
			Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800b8cf9e0    

			Args: 00000000 00000000 00000000 00000000
Try reinstalling the drivers for it or disable it. You might also find this tutorial helpful:
Might as well list some problematic software for you:
Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Replace AVG with Microsoft Security Essentials. MSE is free, light weight and does not create problems on the Windows 7 OS.

Daemon tools is known to cause BSOD. Please uninstall it.

Free up your start-up as well:
My System SpecsSystem Spec
21 Oct 2012   #3
intel 4004

Windows 7 Ultimate 64bit
 
 

So can I use Avast instead of MSE? I used MSE before but it kept asking me to update it.
My System SpecsSystem Spec
.


21 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote   Quote: Originally Posted by intel 4004 View Post
So can I use Avast instead of MSE? I used MSE before but it kept asking me to update it.
Well yes, choice is yours.
My System SpecsSystem Spec
21 Oct 2012   #5
intel 4004

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Quote   Quote: Originally Posted by intel 4004 View Post
So can I use Avast instead of MSE? I used MSE before but it kept asking me to update it.
Well yes, choice is yours.
So how about VirtualClone drive? does it cause BSOD since you said Daemon Tools does.
My System SpecsSystem Spec
21 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Yes, all the iso mounting tools are crash prone. Among them Daemon tools is max, but all of them.
Without mounting to a drive, better you unpack the iso. 7-ZIP can do it.
My System SpecsSystem Spec
21 Oct 2012   #7
intel 4004

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Yes, all the iso mounting tools are crash prone. Among them Daemon tools is max, but all of them.
Without mounting to a drive, better you unpack the iso. 7-ZIP can do it.
Oh and sometimes, all of the sudden, it all lags and I have to restart it. After the first restart, I need to restart again because the slow-motion aero (mentioned this many times now) Not just aero, but everything, even while playing games.

After the first time messed up my laptop, I think it is all ****ed up now...
My System SpecsSystem Spec
21 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Did you reinstall windows on this new laptop? Reinstalliing may help you get rid of all the bloatware.
The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible
My System SpecsSystem Spec
21 Oct 2012   #9
intel 4004

Windows 7 Ultimate 64bit
 
 

The first time I mess it up so badly, formatted the hard drive and installed a clean os on it. The lag thing, turns out I can solve it by opening the lenovos power manager and enabling turbo.
When it lags, the process rundll32.exe is using so much memory. The file locates in windows/system32 I guess it's normal?
My System SpecsSystem Spec
21 Oct 2012   #10
Britton30
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Try this way.
Clean Reinstall - Factory OEM Windows 7
After you have a clean fresh install....

Some hardware tests to run.

Graphics card:
http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html#post866972


Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools


RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+

If you have a 32 bit OS, you can only use about 3.5GB of RAM.
My System SpecsSystem Spec
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 New laptop BSOD




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