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Windows 7: BSOD using Google Chrome version 22.0.1229.94 m; error 0x000000c2


21 Oct 2012   #1

Windows 7 Ultimate x64
 
 
BSOD using Google Chrome version 22.0.1229.94 m; error 0x000000c2

My grandma was using her laptop and it BSOD'ed. It came up with BAD_POOL_CALLER. Computer seems to be working alright now. I would just like to know what caused it so that I can possibly prevent it from happening again.

I did a "sfc /scannow" and it found nothing (CMD run as admin).
I did a MBAM quick scan and it found nothing.
I did a avast! quick scan and it found nothing.

The log gathered by the SF Diagnostic tool is attached.

Any help is appreciated.

Computer Specs:

Windows 7 Home Premium SP1 64-bit
Intel Core i3 370M @ 2.40GHz (Arrandale 32nm Technology)
4.0 GB DDR3 @ 532MHz (7-7-7-20)
Hewlett Packard 1425 Motherboard
Intel HD Graphics

Attachment 237738

My System SpecsSystem Spec
.

21 Oct 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Code:
........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C2, {7, 109b, 42b000c, fffffa8006d4b4e0}

Unable to load image \SystemRoot\system32\drivers\ndis.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ndis.sys
*** ERROR: Module load completed but symbols could not be loaded for ndis.sys
GetPointerFromAddress: unable to read from fffff80002f10100
Probably caused by : ndis.sys ( ndis+43648 )

Followup: MachineOwner
---------
ndis.sys is a microsoft supplied driver and cannot be the cause of the crash itself. But it is network related. So, upgrade the network driver:

1] download the network card driver from manufactuer's website.
2] Then reinstall the driver:
3] Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
4] Double click to expand "Network adaptors".
5] Right click your network card and click Uninstall.
6] Check "Delete driver software for this device" check box, click OK.
7] Restart the computer

If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

And, please upload your MSINFO32.nfo file.
  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
My System SpecsSystem Spec
21 Oct 2012   #3

Windows 7 Ultimate x64
 
 

Arc,
Thank you for your input. I will do this when I get home.
My System SpecsSystem Spec
.


21 Oct 2012   #4

Windows 7 Ultimate x64
 
 

I uninstalled the network driver and Windows automatically installed it.

The MSINFO32.nfo file is attached in a ZIP.

Attachment 237765
My System SpecsSystem Spec
21 Oct 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Shawn, let us know how the situation.

If it crashes again, upload the dumps. Will check it, alongwith the MSINFO you supplied.
My System SpecsSystem Spec
22 Oct 2012   #6

Windows 7 Ultimate x64
 
 

Thanks Arc. Its hasn't done it again, but if it does I will upload the dumps.
My System SpecsSystem Spec
26 Oct 2012   #7

Windows 7 Ultimate x64
 
 

It has been a full week and the computer has had no more BSOD and is back to normal
My System SpecsSystem Spec
26 Oct 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Very good news
My System SpecsSystem Spec
26 Oct 2012   #9

Windows 7 Ultimate x64
 
 

I'm very happy!
My System SpecsSystem Spec
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 BSOD using Google Chrome version 22.0.1229.94 m; error 0x000000c2




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