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Windows 7: Crashes at shutdown

23 Sep 2009   #1
conoflex

Windows 7 Pro 64 bit
 
 
Crashes at shutdown

My computer is running win7 professional RTM (waiting for my bought retail to arrive) and every now and then it crashes when I shutdown with seemingly different error messages BSOD this is the dump(see sysdata dump as well) from the last time it happened was wondering if anyone could tell me why and what to do about it.

TIA Andy

<?xml version="1.0" encoding="UTF-16" ?>
- <WERReportMetadata>
- <OSVersionInformation>
<WindowsNTVersion>6.1</WindowsNTVersion>
<Build>7600</Build>
<Product>(0x30): Windows 7 Professional</Product>
<Edition>Professional</Edition>
<BuildString>7600.16385.amd64fre.win7_rtm.090713-1255</BuildString>
<Revision>1</Revision>
<Flavor>Multiprocessor Free</Flavor>
<Architecture>X64</Architecture>
<LCID>1033</LCID>
</OSVersionInformation>
- <ProblemSignatures>
<EventType>BlueScreen</EventType>
</ProblemSignatures>
- <DynamicSignatures>
<Parameter1>6.1.7600.2.0.0.256.48</Parameter1>
<Parameter2>2057</Parameter2>
</DynamicSignatures>
- <SystemInformation>
<MID>33B04190-79E8-4A13-A9A4-25BA9723BA97</MID>
<SystemManufacturer>System manufacturer</SystemManufacturer>
<SystemProductName>P5Q DELUXE</SystemProductName>
<BIOSVersion>2201</BIOSVersion>
</SystemInformation>
</WERReportMetadata


My System SpecsSystem Spec
.
23 Sep 2009   #2
Tews

64-bit Windows 8.1 Pro
 
 

Hi conoflex, welcome to the forums ... Nice specs you have there, but what we really need is the .dmp file that windows generates on a BSOD.. Navigate to C:/Windows/Minidump and upload the most recent file...
My System SpecsSystem Spec
23 Sep 2009   #3
conoflex

Windows 7 Pro 64 bit
 
 

Thanks Tews, of course how silly of me (as if I know what i'm doing)
Right got this from "whocrashed" program, also attached the dump file for you to have butchers at.

Andy

On Sun 20/09/2009 09:39:01 your computer crashed
This was likely caused by the following module: atwpkt264.sys
Bugcheck code: 0x11B (0xFFFFFA80075CE570, 0xFFFFF8800A2B0390, 0x0, 0x0)
Error: DRIVER_RETURNED_HOLDING_CANCEL_LOCK
file path: C:\Windows\system32\drivers\atwpkt264.sys
product: ATW Protocol Driver
company: America Online
description: ATW Protocol Driver

My System SpecsSystem Spec
.

23 Sep 2009   #4
zigzag3143

Win 8 Release candidate 8400
 
 

conoflex

Actually Right on the money. correct file and this is what may have caused it to fail. Again AOL software AOLacsd.exe. You might want to un-install then re-install the aol software. Good luck and let us know if you need help


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\092009-29265-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02e53000 PsLoadedModuleList = 0xfffff800`03090e50
Debug session time: Sat Sep 19 13:01:30.404 2009 (GMT-4)
System Uptime: 0 days 8:52:47.996
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.
Loading User Symbols
Loading unloaded module list
........................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 11B, {fffffa80075ce570, fffff8800a2b0390, 0, 0}

Unable to load image \??\C:\Windows\system32\drivers\ATWPKT264.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ATWPKT264.SYS
*** ERROR: Module load completed but symbols could not be loaded for ATWPKT264.SYS
Probably caused by : ATWPKT264.SYS ( ATWPKT264+4390 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_RETURNED_HOLDING_CANCEL_LOCK (11b)
A driver has returned from a cancellation routine holding the global cancel
lock. This will result in any subsequent cancellation calls to fail either
resulting in a deadlock or another bugcheck.
Arguments:
Arg1: fffffa80075ce570, The address of the IRP that was cancelled (may not be valid).
Arg2: fffff8800a2b0390, The address of the cancel routine.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


FAULTING_IP:
ATWPKT264+4390
fffff880`0a2b0390 4889542410 mov qword ptr [rsp+10h],rdx

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x11B

PROCESS_NAME: AOLacsd.exe

CURRENT_IRQL: 2

STACK_TEXT:
fffff880`0b298838 fffff800`02f3ea62 : 00000000`0000011b fffffa80`075ce570 fffff880`0a2b0390 00000000`00000000 : nt!KeBugCheckEx
fffff880`0b298840 fffff800`031a7c09 : 00000000`00000001 fffffa80`0d297f48 00000000`00000000 fffffa80`0d297b60 : nt! ?? ::FNODOBFM::`string'+0x3c2e4
fffff880`0b298880 fffff800`031a75f7 : fffffa80`0b697680 fffffa80`0b697680 fffff880`0b298be0 00000000`00000000 : nt!IoCancelThreadIo+0x59
fffff880`0b2988b0 fffff800`03181b3d : 00000000`40010004 00000000`00000000 00000000`78457300 00000000`00000000 : nt!PspExitThread+0x2c7
fffff880`0b298980 fffff800`02ea1a43 : 00000000`02d1fd20 00000000`02d1f170 00000000`74922450 fffff800`02f1065c : nt!PsExitSpecialApc+0x1d
fffff880`0b2989b0 fffff800`02ea1e80 : 00000000`0532fe38 fffff880`0b298a30 fffff800`03182710 00000000`00000001 : nt!KiDeliverApc+0x2eb
fffff880`0b298a30 fffff800`02ec41f7 : 00000000`00000000 fffff800`031dedfc fffff880`0b298c60 00000000`00000000 : nt!KiInitiateUserApc+0x70
fffff880`0b298b70 00000000`74922dd9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x9c
00000000`02d1f0f8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x74922dd9


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
ATWPKT264+4390
fffff880`0a2b0390 4889542410 mov qword ptr [rsp+10h],rdx

SYMBOL_NAME: ATWPKT264+4390

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: ATWPKT264

IMAGE_NAME: ATWPKT264.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 456eef6d

FAILURE_BUCKET_ID: X64_0x11B_ATWPKT264+4390

BUCKET_ID: X64_0x11B_ATWPKT264+4390

Followup: MachineOwner
---------

Ken
My System SpecsSystem Spec
23 Sep 2009   #5
conoflex

Windows 7 Pro 64 bit
 
 

Cheers Ken will do that and report back either way.

Andy
My System SpecsSystem Spec
23 Sep 2009   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Andy

Good luck and let us know how it turns out

Ken
My System SpecsSystem Spec
23 Sep 2009   #7
jfar

Vista Ult64, Win7600
 
 

Hi, conoflex, nice little program there, I like it.
My System SpecsSystem Spec
27 Sep 2009   #8
conoflex

Windows 7 Pro 64 bit
 
 

Did That but I have had 2 more crashes one I think is related first post, so it uninstalling re-installing didn't help
The latest one occured when putting a usb pen drive in usb hub.
I've uploaded the minidumps so u can analze them.

On Sun 27/09/2009 10:02:09 your computer crashed
This was likely caused by the following module: ntoskrnl.exe
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800031A7FE0, 0xFFFFF88003B0B700, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
The crash took place in a standard Microsoft module. Likely the culprit is another driver on your system which cannot be identified.



On Sat 26/09/2009 08:57:41 your computer crashed
This was likely caused by the following module: atwpkt264.sys
Bugcheck code: 0x11B (0xFFFFFA800BE59510, 0xFFFFF8800A7A0390, 0x0, 0x0)
Error: DRIVER_RETURNED_HOLDING_CANCEL_LOCK
file path: C:\Windows\system32\drivers\atwpkt264.sys
product: ATW Protocol Driver
company: America Online
description: ATW Protocol Driver
My System SpecsSystem Spec
29 Sep 2009   #9
conoflex

Windows 7 Pro 64 bit
 
 

Could someone give me a clue Please
My System SpecsSystem Spec
29 Sep 2009   #10
H2SO4

Win7x64
 
 

Quote   Quote: Originally Posted by conoflex View Post
Could someone give me a clue Please
Uninstalling/reinstalling the same (buggy) driver rarely results in improvement. In fact, if reinstalling did help, that would imply the problem was previously elsewhere - not in the driver.

That AOL driver has now been fingered in at least two of your crashes, if I understand correctly. I'd suggest trying to find a later version of the driver - or rather the app which put it there - and if that's not available then you've got to ask yourself whether you really need the app/driver.

Have those AOL components actually been certified for use with Win 7?
My System SpecsSystem Spec
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