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Windows 7: Brand New Computer, MANY BSOD, all errors in message. Please help me!

22 Oct 2012   #1
ConfusedGamer

Windows 7 Home Premium 64-bit
 
 
Brand New Computer, MANY BSOD, all errors in message. Please help me!

Hello everyone

I just got my brand new computer from newegg. Here is direct link for most of the specs.

Newegg.com - CyberpowerPC Gamer Zeus System 2000L Desktop PC AMD FX-Series FX-8150(3.6GHz) 8GB DDR3 2TB HDD Capacity AMD Radeon HD 7850 2GB Windows 7 Home Premium 64-Bit

It is less than a week old and giving me serious problems. Thankfully someone from tech support is working with me to find something out but its almost time for RMA number and I dont really want to part with my new rig.

It seems the BSOD are happening mostly when I am playing RIFT.

The errors are:

dxgmmsl.sys
page_fault_in_nonpage_area
bhdrvx64.sys
system_service_exception

In terms of speed/graphics of computer when im not restarting, its wicked fast! It is super cool so I have sort of ruled out heat. I have updated drivers for GPU many 2-3 times.

I will be watching these boards closely for replys and other people having similar issues, so if anyone has ideas/tips I will gladly try them out and reply so we can get this ironed out.

Thank you and appreciate your time and support.

Cheers


My System SpecsSystem Spec
.
23 Oct 2012   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Welcome
Many BSOD and yours seem to be caused by your Anti Virus. The only Anti Virus that I have never seen a BSOD is Micorosoft Security Essentials, its manufactured by Microsoft and its free.
Make a system restore point to go back if necessary
Uninstall your anti virus
Install Microsoft Security Essentials, then test the computer.
The specific driver causing the problem
Bhdrvx64.sys file descriptionProductname:BASH Description:BASH Driver Company:Symantec Corporation File size:Various
If you still get BSOD, continue to use Security Essentials while we test other areas.
My System SpecsSystem Spec
23 Oct 2012   #3
ConfusedGamer

Windows 7 Home Premium 64-bit
 
 

Thanks for your info Rich. It feels good to have a starting point. I am at work until 4pm central but that is the first thing I will try when I get home. So I should make a restore point before I unistall Norton then download Microsoft Security Essentials?

This is my last download of Norton and trust me I would really enjoy not paying 80 bucks for it but I have always used it, for the last 3 rigs I have owned, funny it would act up now.

Thanks again will reply when I can!
My System SpecsSystem Spec
.

23 Oct 2012   #4
ConfusedGamer

Windows 7 Home Premium 64-bit
 
 

Update, I uninstalled Norton with tool I found here on forums. Even got MSE and within 5 min of playing RIFT I got the SYSTEM_SERVICE_EXCEPTION error.

New minidump attached.

Thanks for everything!!
My System SpecsSystem Spec
23 Oct 2012   #5
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Do not replace MSE, until we get this solved. Based upon all the clues given, I think its a driver problem. Lets find out.


Your BSODs seem to be caused by a driver. Please take this test for 36 hours and report the results after the test is completed.
Driver Verifier
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because DriverVerifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
Driver Verifier - Enable and Disable

Play the game as much as possible.
My System SpecsSystem Spec
23 Oct 2012   #6
ConfusedGamer

Windows 7 Home Premium 64-bit
 
 

I will take this into consideration. Do you think at this point I should do this or just get an RMA and send it back?? I am at a loss for words, I didnt think a new computer would give me troubles like this
My System SpecsSystem Spec
23 Oct 2012   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

If it were my computer, I would take the test that I gave you. If you pass it is most likely hardware and you can RMA.
My System SpecsSystem Spec
24 Oct 2012   #8
ConfusedGamer

Windows 7 Home Premium 64-bit
 
 

Ok well I did the above test last night about 8-9ish and when it booted back up the whole computer froze. Not BSOD it froze, with the little blue circle next to my mouse not moving. I left it on over night thinking maybe something was going on inside. This morning same thing so before I left to work I turned off the computer.

Was it supposed to do this? I know I was told to play the game as much as possible but it was froze. I can try again if that was just a wierd mishap.

Thanks a ton!!
My System SpecsSystem Spec
24 Oct 2012   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

That verifier puts stress on the drivers. Its is suppose to BSOD because the weak drivers will be stressed out. Thinking about it may be good since this is a new computer, you might be better off taking it back. We dont want them to say that you tampered with it and void the warranty.
My System SpecsSystem Spec
24 Oct 2012   #10
ConfusedGamer

Windows 7 Home Premium 64-bit
 
 

I will just work on getting an RMA today. I do appreciate all the help!! I will make sure to reply back when the new rig gets here an update on that one. Wish we could of nailed this problem out for future readers though!

Again thanks for the help and directions!
My System SpecsSystem Spec
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 Brand New Computer, MANY BSOD, all errors in message. Please help me!




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