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Windows 7: new clean computer, but bluescreens

23 Oct 2012   #1
goex

windows 7 64
 
 
new clean computer, but bluescreens

hi
who can help me, i`ve no idea whats wrong.
is it the hardware?

thanks for your help


My System SpecsSystem Spec
.

23 Oct 2012   #2
marsmimar

Microsoft Community Contributor Award Recipient

 
 

Hello goex and welcome to Seven Forums.

I'm not a BSOD expert. Until one comes along to look at this, there are a couple of things you can do to help them. First, it would help if you gave as much info about your system as you can. At the top of any Forum page click on "User CP" and then click "Edit System Spec" in the left column. Fill in as much info about your computer as you can. Also indicate if it's a desktop or a laptop.

You could also provide a bit more info about how often the BSODs occur, if they occur at startup or after the computer has been on for a while, when performing a particular task, etc. Also, when you say it's a "new clean computer" does that mean you just bought it / built it? Or did you just reinstall the operating system and all other programs, etc?

Malware and high temperatures can cause many BSODs. If you haven't already done so do a full malware scan. (You may have to do it in Safe Mode.) Three highly recommended and free malware scanning tools are:

Malwarebytes

ESET Online Scanner

Windows Defender Offline

To monitor temperatures you could use this free utility:

Speccy

If you can access Safe Mode through Advanced Boot Options, you might be able to return your computer to a working state by using a system restore point from a date/time prior to when the problem began.

Safe Mode

System Restore

You could also see if your computer has any damaged or corrupt system files. Also from Safe Mode try running a system file checker scan from an elevated command prompt (option two.) If problems are found, run the scan 3 times and reboot your computer after each scan.

SFC /SCANNOW Command - System File Checker

If still having issues, one of the Forum experts prepared these troubleshooting guides. They are time consuming but have helped many. They can also help determine of the BSODs are software or hardware related.

Troubleshooting Windows 7 Failure to Boot

Troubleshooting Steps for Windows 7

Please post back if anything helped or not.
My System SpecsSystem Spec
Reply

 new clean computer, but bluescreens




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