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Windows 7: Windows 7 Ultimate BSOD

23 Sep 2009   #1
prettyby7

Windows 7 Ultimate RTM
 
 
Windows 7 Ultimate BSOD

Hello,

I'm gotten a couple of BSOD's with Windows 7 Ultimate and I tried to use debugging tools to try and figure out the cause and it appears to be pointing to ntoskrnl.exe. I'm somewhat skeptical on that one and would like to see if anyone can help me out. Attached are the dmp files from Minidump directory.

Thanks in advance!


My System SpecsSystem Spec
.

23 Sep 2009   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by prettyby7 View Post
Hello,

I'm gotten a couple of BSOD's with Windows 7 Ultimate and I tried to use debugging tools to try and figure out the cause and it appears to be pointing to ntoskrnl.exe. I'm somewhat skeptical on that one and would like to see if anyone can help me out. Attached are the dmp files from Minidump directory.

Thanks in advance!
PB

both dumps involve ntoskrnl.exe, and Trend Micro's tmlwf.sys. To narrow it to which came first you could dis able trend micro just to see if the blue screens go away.

I dont have a true debugger so this is just preliminary. Someone with one will take a look and give you some more conclusive info

Hope this helps

Kem

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\091709-25350-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*Symbol information
Executable search path is:
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Machine Name:
Kernel base = 0xfffff800`02a0b000 PsLoadedModuleList = 0xfffff800`02c48e50
Debug session time: Wed Sep 16 22:37:42.724 2009 (GMT-4)
System Uptime: 2 days 10:08:10.737
Loading Kernel Symbols
...............................................................
................................................................
................................................................
....
Loading User Symbols
Loading unloaded module list
.....................................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa80048be750, fffffa80048bed30, 45e0016}

Unable to load image \SystemRoot\system32\DRIVERS\tmlwf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tmlwf.sys
*** ERROR: Module load completed but symbols could not be loaded for tmlwf.sys
Probably caused by : tmlwf.sys ( tmlwf+ad1a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffffa80048be750, The pool entry we were looking for within the page.
Arg3: fffffa80048bed30, The next pool entry.
Arg4: 00000000045e0016, (reserved)

Debugging Details:
------------------


BUGCHECK_STR: 0x19_20

POOL_ADDRESS: GetPointerFromAddress: unable to read from fffff80002cb30e0
fffffa80048be750

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff80002bae6d3 to fffff80002a7cf00

STACK_TEXT:
fffff800`00b9c668 fffff800`02bae6d3 : 00000000`00000019 00000000`00000020 fffffa80`048be750 fffffa80`048bed30 : nt!KeBugCheckEx
fffff800`00b9c670 fffff880`02d73d1a : 00000000`00000004 00000000`000005c2 fffffa80`00434657 fffffa80`00000460 : nt!ExFreePool+0xda4
fffff800`00b9c720 00000000`00000004 : 00000000`000005c2 fffffa80`00434657 fffffa80`00000460 fffffa80`03f94a40 : tmlwf+0xad1a
fffff800`00b9c728 00000000`000005c2 : fffffa80`00434657 fffffa80`00000460 fffffa80`03f94a40 fffff880`02d75d09 : 0x4
fffff800`00b9c730 fffffa80`00434657 : fffffa80`00000460 fffffa80`03f94a40 fffff880`02d75d09 fffffa80`0484eeb0 : 0x5c2
fffff800`00b9c738 fffffa80`00000460 : fffffa80`03f94a40 fffff880`02d75d09 fffffa80`0484eeb0 fffffa80`065aaed0 : 0xfffffa80`00434657
fffff800`00b9c740 fffffa80`03f94a40 : fffff880`02d75d09 fffffa80`0484eeb0 fffffa80`065aaed0 fffffa80`0484eeb0 : 0xfffffa80`00000460
fffff800`00b9c748 fffff880`02d75d09 : fffffa80`0484eeb0 fffffa80`065aaed0 fffffa80`0484eeb0 fffffa80`0484eeb0 : 0xfffffa80`03f94a40
fffff800`00b9c750 fffffa80`0484eeb0 : fffffa80`065aaed0 fffffa80`0484eeb0 fffffa80`0484eeb0 fffffa80`0537a5d0 : tmlwf+0xcd09
fffff800`00b9c758 fffffa80`065aaed0 : fffffa80`0484eeb0 fffffa80`0484eeb0 fffffa80`0537a5d0 00000000`00000040 : 0xfffffa80`0484eeb0
fffff800`00b9c760 fffffa80`0484eeb0 : fffffa80`0484eeb0 fffffa80`0537a5d0 00000000`00000040 fffffa80`065aaed0 : 0xfffffa80`065aaed0
fffff800`00b9c768 fffffa80`0484eeb0 : fffffa80`0537a5d0 00000000`00000040 fffffa80`065aaed0 00000000`00000000 : 0xfffffa80`0484eeb0
fffff800`00b9c770 fffffa80`0537a5d0 : 00000000`00000040 fffffa80`065aaed0 00000000`00000000 00000000`00000000 : 0xfffffa80`0484eeb0
fffff800`00b9c778 00000000`00000040 : fffffa80`065aaed0 00000000`00000000 00000000`00000000 fffff880`02d76f73 : 0xfffffa80`0537a5d0
fffff800`00b9c780 fffffa80`065aaed0 : 00000000`00000000 00000000`00000000 fffff880`02d76f73 fffffa80`00000000 : 0x40
fffff800`00b9c788 00000000`00000000 : 00000000`00000000 fffff880`02d76f73 fffffa80`00000000 fffffa80`0484eeb0 : 0xfffffa80`065aaed0


STACK_COMMAND: kb

FOLLOWUP_IP:
tmlwf+ad1a
fffff880`02d73d1a ?? ???

SYMBOL_STACK_INDEX: 2

SYMBOL_NAME: tmlwf+ad1a

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: tmlwf

IMAGE_NAME: tmlwf.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4884696c

FAILURE_BUCKET_ID: X64_0x19_20_tmlwf+ad1a

BUCKET_ID: X64_0x19_20_tmlwf+ad1a

Followup: MachineOwner
---------
My System SpecsSystem Spec
23 Sep 2009   #3
prettyby7

Windows 7 Ultimate RTM
 
 

Trend claims that Trend Personal Firewall conflicts with Windows Firewall. I removed the Trend Personal Firewall by deleting the files associated with it, disabling the service, and uninstalling the driver attached to the NIC properties. We'll see if this resolved my BSOD issues. I'll report back in a few days since the BSOD happened usually after a few days or so (twice) since running Windows 7. Hopefully this helps someone else out.

-PB
My System SpecsSystem Spec
.


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