Freeze/Black screen or BSOD Playing World of Warcraft

OlleOliver · 24 Oct 2012

Recently with the release of Mist of Pandaria, whenever I play WoW my computer will freeze and and screen will go black for a period of time, some times for 5 seconds sometimes for 5 minutes. Sometimes it just keeps that way. And a few times it goes into BSOD with the error "Attempt to reset the display driver and recover from timeout failed".

As far as I can tell, it's either a bad driver og something's wrong with the GPU. But it's the only game that causes this and I've updated the display driver, so I'm completely lost. It might be important to include that my GPU is stable at 100% usage when I'm in-game, but not overheating. I've included the Dump Files, any bright minds out there that can solve this one for me?

Specs:
MB: Gigabyte GA-Z68AP-D3 ATX LGA1155
GPU: NVIDIA GeForce GTX 560 Ti
CPU: Intel Core i5-2500k
RAM: 16 GB Kingston DDR3 HyperX 1600MHz
HDD: SAMSUNG HD753LJ & WDC WD20EARX-00PASB0

Best regards,

Oliver

koolkat77 · 24 Oct 2012

Hi

For monitoring the heat/celsius of the system, use Speccy or HWinfo:

Go through the steps on this thread and let us know if you're able to find the problem.

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8012452010, fffff8800fda8630, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+ade630 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8012452010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fda8630, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+ade630
fffff880`0fda8630 4055            push    rbp

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`061a1a48 fffff880`04500000 : 00000000`00000116 fffffa80`12452010 fffff880`0fda8630 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`061a1a50 fffff880`044d3867 : fffff880`0fda8630 fffffa80`0f734000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`061a1a90 fffff880`044ffe0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`12452010 00000000`00000000 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`061a1b40 fffff880`045ceec1 : fffffa80`120f1010 00000000`00000080 00000000`00000000 fffffa80`0f6a4010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`061a1bc0 fffff800`03f1ffee : 00000000`fffffc32 fffffa80`0f8f0770 fffffa80`0ca11b30 fffffa80`0f8f0770 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`061a1c00 fffff800`03c765e6 : fffff800`03dfae80 fffffa80`0f8f0770 fffff800`03e08cc0 fffff880`01442cb0 : nt!PspSystemThreadStartup+0x5a
fffff880`061a1c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+ade630
fffff880`0fda8630 4055            push    rbp

SYMBOL_NAME:  nvlddmkm+ade630

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  506b3099

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f2ca000 fffff880`0ffbe000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Wed Oct 03 00:21:13 2012 (506B3099)
    CheckSum:         00CD4613
    ImageSize:        00CF4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

OlleOliver · 25 Oct 2012

Hey,

As I said I don't think it's overheating, but I can't remember the exact temperature of the card, I will post some info about it, as soon as I can.

Thanks so far,

Oliver

OlleOliver · 25 Oct 2012

While playing WoW at the moment I reach a maximum of 57 degrees celcius, so it's not incredible high. But that's only with an 60% GPU usage, where it usually runs staple at 100%. I'm not sure as of who it's suddnely gone down. But I had a crash last time I had it running, so I doubt the problem it fixed...

koolkat77 · 26 Oct 2012

Let us know if there are more crashes/bsods

OlleOliver · 26 Oct 2012

I'll keep you posted

beret21 · 26 Oct 2012

1.If i am not wrong you are not overclocking as you did'nt mention ? (TRY STOCK if u r OCing)
2.Use a different driver (may be an older one ) !
3.If only that game is causing problem than there might be a patch . As certain games cause conflicts with certain hardware!

OlleOliver · 26 Oct 2012

I just had a small crash, only a black screen for a few seconds, and some flash plug-ins went down.
I can mantion that the GPU usage suddenly went from 65 % to 100% and then all the way down to 0% and up to a stable 45%...ish. The temperature at that moment was only 52 degrees Celcius. Also the memory usage dropped to a 0 MB and then back up. It seems at it somehow restarts, and runs smoothly again. But I still don't have the slightest clue of why, I wasn't doing anything special in-game.

Nothing in my rig is overclocked at the moment.
I'm not sure if an old driver will help, because these crashes occured before I updated it, but I will give it ago. But there might be a patch soon if I'm lucky.