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Windows 7: Five different BSOD last three days


24 Oct 2012   #1

windows 7
 
 
Five different BSOD last three days

I am in need of help, I have had 5 different BSOD and if I understand right I need to post the the minidump files before anyone can help me. If I understand right there are different type of dump files. Complete, kernel or small, which do I need to post for help. I found a REFERENCE_BY_POINTER, 3 times a KERNEL_DATA_INPAGE_ERROR, BAD_POOL_HEADER. Sorry for not understanding the steps.
Scott
Sorry Im running Windows7 64
I grabbed the files but when I try to attach them it says invalid file

My System SpecsSystem Spec
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24 Oct 2012   #2

windows 7
 
 

Here is the zip file
My System SpecsSystem Spec
25 Oct 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You forgot to upload one file:
Upload your msinfo32.nfo file. To get this:
(1) Click on the Start
(2) Type msinfo32 into the Search programs and files box
(3) When it opens, go to File, Save
(4) Save as msinfo32.nfo and save in a place you will remember
(5) Let it finish the process of gathering and saving the system info
(6) Right click the .nfo file, click send to compressed (zipped) folder
(7) Upload the .zip file here
Uninstall the "Sunbelt Firewall Software" from your computer. It's known to cause BSODs. Look in google for relevant removal tool or use Revo Uninstaller free to uninstall it. Delete remnants of any of its drivers using Driver Sweeper

Code:
fffff880`037fcc08  fffff880`0438a73cUnable to load image \SystemRoot\system32\drivers\sbtis.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for sbtis.sys
*** ERROR: Module load completed but symbols could not be loaded for sbtis.sys
 sbtis+0x873c
Recommended antivirus program for Windows 7 based on stability compared to others:-
Run a full scan with both (separately) once downloaded, installed and updated.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:Run Disk Check on your hard disk for file system errors and bad sectors on it:Keep us posted
My System SpecsSystem Spec
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25 Oct 2012   #4

windows 7
 
 

Here is the info you needed. Thanks for your time.
Scott
My System SpecsSystem Spec
25 Oct 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Please uninstall AVG, it contributes in BSODs. Use MSE (at least to test)

Let us know if you have uninstalled the sunbelt firewall stuff and stability of your computer.
My System SpecsSystem Spec
25 Oct 2012   #6

windows 7
 
 

I uninstalled AVG and installed MSE. What is the Sunbelt firewall stuff you mentioned, is it something else I need to uninstall? Thanks for you time. Do I just need to wait and see if I have the BSOD issues any more?

Another problem I have had for ever is updating
Microsoft Office Access Runtime and Data Connectivity 2007 Service Pack 2 (SP2)
I get Error Code A97. I have done what Microsoft says to do in the trouble shooter but still have the problem.


Thanks Scott
My System SpecsSystem Spec
25 Oct 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Yes, if you have it, you should uninstall it. Look for it in control panel/programs if you're not sure. Uninstall it from there.
My System SpecsSystem Spec
25 Oct 2012   #8

windows 7
 
 

Thanks Scott
My System SpecsSystem Spec
25 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

You're welcome. Let us know if the BSODs reoccur. Regarding windows updates, run this tool Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [September 2012] from Official Microsoft Download Center and try installing the updates.
My System SpecsSystem Spec
30 Dec 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Tip   Tip
  • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner
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