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Windows 7: PC freezes 5-10 times on start-up

24 Oct 2012   #1
gnet

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
PC freezes 5-10 times on start-up

Greetings!
Windows 7 freezes (unresponsive mouse/keyboard or failed startup) 5-10 times every morning when I start up the PC or after an extended period in sleep mode. I have had 2-3 instances of BSOD accompanying the freeze. Freezes occassionally happen while watching a video or playing a web game, which is accompanied by a continuous clicking or beeping sound while mouse/keyboard becomes unresponsive.

These issues began roughly around 9/25/2012 after a fairly extensive Windows 7 automated update. nVidia 3-D viewer autoinstalled around that time as well. I have also had some issues with the graphics card heating up and shutting down while plaing 'Legend of Grimrock', which, according to their forums, has an ineffective frame rate limiter.

attached is the SF diagnostic compress file. I sincerely appreciate any advice!


My System SpecsSystem Spec
.
25 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

One blue screen was caused by iaStor.sys - Intel Rapid Storage. Uninstall this stuff and its drivers completely or update to the latest.
Uninstall from Device manager first. Then delete remnants of their driver using Driver Sweeper
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {5100, fffff6fc4003fdb0, 3, 20}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
Probably caused by : iaStor.sys ( iaStor+4bea5 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 0000000000005100, The subtype of the bugcheck.
Arg2: fffff6fc4003fdb0
Arg3: 0000000000000003
Arg4: 0000000000000020

Debugging Details:
------------------


BUGCHECK_STR:  0x1a_5100

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  svchost.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002d2adf7 to fffff80002cd1fc0

STACK_TEXT:  
fffff880`0767e858 fffff800`02d2adf7 : 00000000`0000001a 00000000`00005100 fffff6fc`4003fdb0 00000000`00000003 : nt!KeBugCheckEx
fffff880`0767e860 fffff800`02ceca77 : fffff880`00001fb8 00000000`00000000 fffff6fc`4003fdb0 00000000`000000ff : nt! ?? ::FNODOBFM::`string'+0xaec7
fffff880`0767e970 fffff880`01115ea5 : fffffa80`059c5980 00000000`00007f82 00000000`00000001 fffffa80`05a80c90 : nt!MmMapLockedPagesSpecifyCache+0x50c
fffff880`0767ea40 fffffa80`059c5980 : 00000000`00007f82 00000000`00000001 fffffa80`05a80c90 fffffa80`00000000 : iaStor+0x4bea5
fffff880`0767ea48 00000000`00007f82 : 00000000`00000001 fffffa80`05a80c90 fffffa80`00000000 00000000`00000020 : 0xfffffa80`059c5980
fffff880`0767ea50 00000000`00000001 : fffffa80`05a80c90 fffffa80`00000000 00000000`00000020 fffffa80`05948d90 : 0x7f82
fffff880`0767ea58 fffffa80`05a80c90 : fffffa80`00000000 00000000`00000020 fffffa80`05948d90 fffff880`0111598a : 0x1
fffff880`0767ea60 fffffa80`00000000 : 00000000`00000020 fffffa80`05948d90 fffff880`0111598a 00000000`00000001 : 0xfffffa80`05a80c90
fffff880`0767ea68 00000000`00000020 : fffffa80`05948d90 fffff880`0111598a 00000000`00000001 fffffa80`063321a0 : 0xfffffa80`00000000
fffff880`0767ea70 fffffa80`05948d90 : fffff880`0111598a 00000000`00000001 fffffa80`063321a0 fffffa80`063321a0 : 0x20
fffff880`0767ea78 fffff880`0111598a : 00000000`00000001 fffffa80`063321a0 fffffa80`063321a0 fffffa80`0612d130 : 0xfffffa80`05948d90
fffff880`0767ea80 00000000`00000001 : fffffa80`063321a0 fffffa80`063321a0 fffffa80`0612d130 00000000`00000000 : iaStor+0x4b98a
fffff880`0767ea88 fffffa80`063321a0 : fffffa80`063321a0 fffffa80`0612d130 00000000`00000000 fffff880`00fcf65d : 0x1
fffff880`0767ea90 fffffa80`063321a0 : fffffa80`0612d130 00000000`00000000 fffff880`00fcf65d 00000000`00000000 : 0xfffffa80`063321a0
fffff880`0767ea98 fffffa80`0612d130 : 00000000`00000000 fffff880`00fcf65d 00000000`00000000 00000000`00000002 : 0xfffffa80`063321a0
fffff880`0767eaa0 00000000`00000000 : fffff880`00fcf65d 00000000`00000000 00000000`00000002 00000000`00000019 : 0xfffffa80`0612d130


STACK_COMMAND:  kb

FOLLOWUP_IP: 
iaStor+4bea5
fffff880`01115ea5 ??              ???

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  iaStor+4bea5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: iaStor

IMAGE_NAME:  iaStor.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a287aa4

FAILURE_BUCKET_ID:  X64_0x1a_5100_iaStor+4bea5

BUCKET_ID:  X64_0x1a_5100_iaStor+4bea5

Followup: MachineOwner
---------

2: kd> lmvm iaStor
start             end                 module name
fffff880`010ca000 fffff880`011e6000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: \SystemRoot\system32\DRIVERS\iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Fri Jun 05 07:53:40 2009 (4A287AA4)
    CheckSum:         000640D7
    ImageSize:        0011C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Did you check for latest drivers for your NVIDIA card? Uninstall from control panel then delete drivers using driver sweeper and update to the latest.
Code:
4: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f092000 fffff880`0fd7a000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Aug 30 21:50:16 2012 (503F8BB8)
    CheckSum:         00CCA304
    ImageSize:        00CE8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
For monitoring the heat/celsius of the system, use Speccy or HWinfo:
My System SpecsSystem Spec
26 Oct 2012   #3
gnet

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Greetings KoolKat!
Thanks very much for helping me with this. I updated the nVidia drivers, per your recommendation, and installed CPUID HWMonitor to check the graphics card temperature and fan speed.
Now, regarding iaStor.sys: I did not find Intel Rapid Storage in Control Panel>Programs and Features. However, I did find Intel Matrix Storage Manager. I wasn’t sure if your suggestion pertains to Intel Matrix Storage Manager. I did follow some online searches that recommended that I update the Intel Chipset drivers (http://www.intel.com/p/en_US/support/detect) following their automated driver update search. I did this without any apparent problems.
Finally, I removed all startup programs that are apparently unnecessary, and ran ccCleaner. I also used Driver Fusion to remove older nVidia PhysX drivers.
The result of all of this is definitely promising: I am down to one freeze per start-up from power off or sleep mode. Is that the best I can hope for? Or is there something else I can try to eliminate the freeze?
Thanks again,
This has been a very educational process for me, and this forum has really helped.
My System SpecsSystem Spec
.

27 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You might want to see if disabling USB selective suspense or hibernate helps:
USB Selective Suspend - Turn On or Off
My System SpecsSystem Spec
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 PC freezes 5-10 times on start-up




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