BSOD when using flash player, error 0x000000e1

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  1. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #11


    OK. I see what you mean. So McAfee do tend to cause problems?
    It just feels wield that all of a sudden McAfee would start to cause BSOD problems like this, at a timing that seemingly unrelated to it as well (using a particular facebook flash app)

    Mmm....I'll disable McAfee on my computer for a few days and see how it goes, if it turns out that once I disable it I don't get the problems again, I'll uninstall it once and for all. Of course, whatever the result is I'll let you guys know about it.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #12

    The problem is disabling the virus protection will not remove its system files from the computer, so it will not be of any help. For testing you may do this:

    Keep MSE for a week and see if you're getting BSODs
    Then install McAfee for week and see if you're getting BSODs
      My Computer


  3. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #13

    koolkat77 said:
    The problem is disabling the virus protection will not remove its system files from the computer, so it will not be of any help. For testing you may do this:

    Keep MSE for a week and see if you're getting BSODs
    Then install McAfee for week and see if you're getting BSODs
    Hi. This morning I got the BSOD of the same type again. I got it when I had been running that facebook app for around an hour.

    Code:
    Problem signature:
      Problem Event Name:	BlueScreen
      OS Version:	6.1.7601.2.1.0.768.3
      Locale ID:	3076
    
    Additional information about the problem:
      BCCode:	e1
      BCP1:	FFFFF80003780560
      BCP2:	0000000000000002
      BCP3:	FFFFFA800402B440
      BCP4:	FFFFFA800402B440
      OS Version:	6_1_7601
      Service Pack:	1_0
      Product:	768_1
    
    Files that help describe the problem:
      C:\Windows\Minidump\102612-48563-01.dmp
      C:\Users\user\AppData\Local\Temp\WER-89653-0.sysdata.xml
    I also had McAfee disabled at the time.

    Latest dump files are attached.
    I'll try uninstalling McAfee and see if it stops the problem.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #14

    Good decision. Let us know how it went.
      My Computer


  5. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #15

    I'll can only start that on wednesday though cause I actually have exams before then.

    By the way, is the new dumps still showing the same driver as the file responsible for the blue screen?

    Oh yes, and theres another thing I didn't mention before. Before I updated the driver, I didn't actually recevied BDOS "properly". The computer froze with the screen being distorded and I have to force restart using the power button. After it restarted then Windows tells me its a blue screen. After updating my driver, the BSOD that came up was the actual "blue screen", saying that theres an error, and the computer restarts itself.

    Is this any relevent?
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #16

    I don't understand what's so great about McAfee that you're so stubborn about uninstalling it and yes the dumps are showing the same cause. Forget that, you don't either seem to be thankful to someone whose putting in effort to help you and you keep disregarding their suggestions.

    ANYWAY,

    Run Windows Defender Offline:

    Reinstall the latest version of the flash players and the latest versions of your browsers.
      My Computer


  7. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #17

    koolkat77 said:
    I don't understand what's so great about McAfee that you're so stubborn about uninstalling it and yes the dumps are showing the same cause. Forget that, you don't either seem to be thankful to someone whose putting in effort to help you and you keep disregarding their suggestions.

    ANYWAY,


    Run Windows Defender Offline:
    Reinstall the latest version of the flash players and the latest versions of your browsers.


    No no no. You are getting it wrong. The fact is I AM going to uninstall McAfee, but I can't do the tests now or anytime soon because I'll be busy for the next few days. Of course I'm thankful for the help. The comment I made before is just to make sure you guys would know that I wont be able to test on my computer before wednesday, and if I didn't update on condition of my computer it doesn't mean I just disappear. I just want to be a little more responsible.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #18

    OK.
    Take your time.
      My Computer


  9. Posts : 15
    Windows 7 Home Premium 64 bit
    Thread Starter
       #19

    Removing McAfee now. It's sure taking a long time...
    Will test if BSOD would come up after the removal.
    After looking at the reliability report generated by Windows, I think the problem could be caused by the new McAfee Security Center 2013, since the BSOD came up after the update.
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #20

    I see. Wonder why updates from antivirus software would cause dreadful thing like blue screen. Sounds awkward, really.
      My Computer


 
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