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Windows 7: BSOD when using flash player, error 0x000000e1

24 Oct 2012   #1
firzen46

Windows 7 Home Premium 64 bit
 
 
BSOD when using flash player, error 0x000000e1

Hi all.

For the past 3 days I've been experiencing blue-screen errors while playing flash based facebook games. Sometimes it's immediate, sometimes it's happens after a while. I've tried re-installing flash player but it didn't seem to help.

I would be appreciated if someone can help me point our and solve this problem, thank you.


My System SpecsSystem Spec
.
24 Oct 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Problematic software:
Code:
Start Menu\Programs\McAfee	Public:Start Menu\Programs\McAfee	Public
McAfee is known to cause BSODs, I see that you can MSE installed and keeping two antiviruses would cause problems anyway.Recommended antivirus program for Windows 7 based on stability compared to others:-
Run a full scan with both (separately) once downloaded, installed and updated.

You also need to update to the latest drivers for your graphics card.
Code:
Driver	c:\windows\system32\drivers\atikmpag.sys (8.14.1.6091, 157.50 KB (161,280 bytes), 16/4/2010 2:34)
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► Uninstall everything related to ATI.

Delete remnants of their drivers using Driver Sweeper

Now get the latest drivers from the Device manager or AMD website or a reliable source like Filehippo.com.

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Run Disk Check on your hard disk for file system errors and bad sectors on it:
Let us know how it goes
My System SpecsSystem Spec
25 Oct 2012   #3
firzen46

Windows 7 Home Premium 64 bit
 
 

Hi. Thank you for helping me solve the problem.

I have updated my video card driver to the latest version now.
File checker found no problems.

My latest Chkdsk shows 4kb bad sector. I knew my hard drive had errors and I was planning on replacing it right after I get a new external hard drive for my system image backups.

Code:
Checking file system on C:
The type of the file system is NTFS.
Volume label is OS.

A disk check has been scheduled.
Windows will now check the disk.                         

CHKDSK is verifying files (stage 1 of 5)...
  199680 file records processed.                                          File verification completed.
  609 large file records processed.                                      0 bad file records processed.                                        0 EA records processed.                                              44 reparse records processed.                                       CHKDSK is verifying indexes (stage 2 of 5)...
  255430 index entries processed.                                         Index verification completed.
  0 unindexed files scanned.                                           0 unindexed files recovered.                                       CHKDSK is verifying security descriptors (stage 3 of 5)...
  199680 file SDs/SIDs processed.                                         Cleaning up 50 unused index entries from index $SII of file 0x9.
Cleaning up 50 unused index entries from index $SDH of file 0x9.
Cleaning up 50 unused security descriptors.
Security descriptor verification completed.
  27876 data files processed.                                            CHKDSK is verifying Usn Journal...
  35422696 USN bytes processed.                                             Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
  199664 files processed.                                                 File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
  6125231 free clusters processed.                                         Free space verification is complete.
Windows has checked the file system and found no problems.

  61439999 KB total disk space.
  36522264 KB in 164169 files.
    113040 KB in 27877 indexes.
         4 KB in bad sectors.
    303767 KB in use by the system.
     65536 KB occupied by the log file.
  24500924 KB available on disk.

      4096 bytes in each allocation unit.
  15359999 total allocation units on disk.
   6125231 allocation units available on disk.

Internal Info:
00 0c 03 00 3a ee 02 00 32 78 05 00 00 00 00 00  ....:...2x......
97 02 00 00 2c 00 00 00 00 00 00 00 00 00 00 00  ....,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................

Windows has finished checking your disk.
Please wait while your computer restarts.
I'm not sure if the problem is fixed yet, only time will tell. But if I get the same BSOD again, I'll let you guys know and post up here.


I've got a quick question though, an off-topic one. Can you recommend me a free registry fixing or pc tuning tool?

(Trojan free of course.)
My System SpecsSystem Spec
.

25 Oct 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Back-ups are always important, whether or not you're hard drive is having a problem. So good idea on getting an external drive. Run the disk check on the rest of the drivers as well.

Ccleaner has a good reputation, I would not recommend any other tweaker/pc optimizer/tune-up utilities cause the damage windows beyond repair.Go through this tutorial if you have time:
My System SpecsSystem Spec
25 Oct 2012   #5
firzen46

Windows 7 Home Premium 64 bit
 
 

Hi.

I had another BSOD again just then.

Code:
Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7601.2.1.0.768.3
  Locale ID:	3076

Additional information about the problem:
  BCCode:	e1
  BCP1:	FFFFF800037CB560
  BCP2:	0000000000000002
  BCP3:	FFFFFA8009B07A00
  BCP4:	FFFFFA8009B07A00
  OS Version:	6_1_7601
  Service Pack:	1_0
  Product:	768_1

I think it's caused by the same problem, since it happen when I opened the same facebook app. I have attached the latest dump files from the forum diagnostics tool.

Please help.
My System SpecsSystem Spec
25 Oct 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

I'm taking a look at it.
Did you uninstall McAfee completely and install MSE & MBAM?
My System SpecsSystem Spec
25 Oct 2012   #7
firzen46

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
I'm taking a look at it.
Did you uninstall McAfee completely and install MSE & MBAM?

I have MSE. But I did not uninstall McAfee. Simply because I've been using it for two years and it never caused any problems of these sort, and since the crashes happened when I open that particular app only I don't really believe McAfee is the cause of the problem. By the way, I've been using that facebook app for 3 weeks, and problem only started 3 days ago. Other people I know that uses that app don't appear to have this problem ether.
My System SpecsSystem Spec
25 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

OK. Uninstall MSE then.

Keeping two antiviruses is a problem there anyway but I'm not sure I will be able to help you further if you aren't fully following whats being suggested to you.
My System SpecsSystem Spec
25 Oct 2012   #9
firzen46

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
OK. Uninstall MSE then.

Keeping two antiviruses is a problem there anyway but I'm not sure I will be able to help you further if you aren't fully following whats being suggested to you.

OK, other then uninstalling McAfee, is there anything else I could do?
Is the dump showing any other problems?
My System SpecsSystem Spec
25 Oct 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
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